Customer Service Active Directory
Resume:
Holly LaFleur
Connersville, IN *****
*****.*********@*****.***
Motivated IT professional Seeking to contribute to & grow with a dynamic, progressive
& innovative organization.
Azure/AWS cloud technician and engineer. Hands on experience in resolving technical issues with computer/laptops through maintenance service, repair, & upgrades. Ability to troubleshoot & perform various installations for LAN & WAN networks. Knowledge of Windows 10, Windows 11, Active Directory,
& other Operating Systems. Innovative and a forward thinker always looking for new challenges. Wide range of transferable skills. Dedicated to meeting and exceeding expectations. Timely and Professional with extraordinary communication skills.
Authorized to work in the US for any employer
Work Experience
Cloud project technician/Lead
Wowlinx Computer Consultants-Greenfield, IN
March 2021 to Present
Cloud Project Technician
AWS/Azure cloud engineering
Project estimations and deployment
Customers service and support skills
Build Cloud environments
Work with BCDR and SAAS protection
Configure phone systems
Work with Different third party software
Billing
Network configurations
Administrative work
DHCP
VPN
Great customer service
Handle issues with clients
Create contracts
Hardware installs
Windows support
Resolve Microsoft issues
Email Migrations
Data transfers
IT Help Desk Technician
Techlocity-Indianapolis, IN
February 2019 to Present
I have proficient knowledge of Microsoft products, servers, active directory, and hardware. Office and field manager
Andrews general contracting-Greenfield, IN
January 2018 to Present
I organize all paperwork, schedule appointments, order building materials and equipment, install HVAC, remodel bathrooms, roofing, install tile, and I can read blueprints. Bartender
Block and Brew
May 2019 to February 2020
Check Identification of customers to verify age requirements to purchase alcohol.
● Mix liquor, soda, water, sugar, & bitters, to prepare cocktails & other drinks.
● Clean glasses, utensils, bar equipment, & collect money for drinks served.
● Regularly stock bar with alcohol, ice, glassware, napkins & straws. Bartender
Coaches Tavern
May 2018 to May 2019
Checked Identification of customers to verify age requirements to purchase alcohol.
● Mixed liquor, soda, water, sugar, & bitters, to prepare cocktails & other drinks.
● Organized & controlled the operations of cocktail lounge or bar & balanced cash receipts.
● Clean glasses, utensils, bar equipment, & collect money for drinks served. Regularly stock bar with alcohol, ice, glassware, napkins & straws.
Bartender / Server
Rick's Café Boatyard
April 2013 to April 2019
Served guests, cleaned bars, work areas, & tables. Planned bar menus.
● Checked Identification of customers to verify age requirements to purchase alcohol.
● Organized & controlled the operations of cocktail lounge or bar & balanced cash receipts.
● Clean glasses, utensils, bar equipment, & collect money for drinks served. Regularly stock bar with alcohol, ice, glassware, napkins & straws.
Education
High school or equivalent in Cyber security
MyComputerCareer.com-Indianapolis - Indianapolis, IN January 2018 to October 2018
Skills
• Metrics
• Active directory
• Cisco
• Exchange
• Networking
• Firewall
• Linux
• Windows 10
• Windows 7
• Microsoft exchange
• Lan
• Optimization
• Control panel
• Performance tuning
• Microsoft Office
• Troubleshooting
• Operating Systems
• DNS
• Microsoft Windows Server
• TCP/IP
• WAN
• Customer service
• SaaS
• Google Suite
• Technical support
• Project management
• Remote access software
• Windows
• Operating systems
• Computer networking
• Cash handling
• HVAC
• Cloud infrastructure
• Azure
• Continuous improvement
• Cash register
• Computer science
• Software troubleshooting
• Help desk
• VMWare
• Authentication
• S3
• AWS
• Virtualization
• XML
• Application support
• TCP/IP
• IT management
• TCP
• WAN
• Data center experience
• SQL
• Microsoft Access
• iOS
• FTP
• Server management
• Microsoft Exchange
• PowerShell
• Microsoft Project
• DHCP
• DNS
• IT support
• VPN
• Firewall
• Leadership
• IT
• Computer skills
• Microsoft Windows Server
• Organizational skills
• Communication skills
• Time management
• Active Directory
• Systems engineering
• SharePoint
• Team management
• IP networking
Certifications and Licenses
MTA Security Fundamentals
Present
Nerdio 100
September 2022 to Present
Nerdio certification 100
Assessments
Inside sales — Proficient
July 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
July 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Technical support: Customer situations — Proficient July 2024
Responding to technical support situations with sensitivity Full results: Proficient
Project timeline management — Proficient
May 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Technical support — Proficient
May 2024
Performing software, hardware, and network operations Full results: Proficient
Basic computer skills — Proficient
May 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Technical support — Proficient
August 2023
Performing software, hardware, and network operations Full results: Proficient
Technical support: Customer situations — Proficient August 2023
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
TECHNICAL SKILLS
• Cisco Routers & Switches • HP/Dell/Lenovo • Active Directory
• Linux • LAN / WAN • KPI Metrics
• Networking & Design • Virtual Machines • Microsoft Exchange
• Renovations
• Construction
• HVAC
• Remodels
CORE COMPETENCIES
• Install & configure systems to support infrastructure & applications.
• Develop & maintain configuration standards & operating procedures.
• Perform ongoing performance tuning, hardware upgrades, & resource optimization as required.
• Familiar with application of patches & upgrades for various devices & equipment
• Experienced with installing & configuring services of Device Configurations
• Hands-on skills in installing, maintaining & managing desktop/client & server operating systems
• Familiar with multiple operating systems including Windows 7 & Windows 10
• Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, & Control Panel
Contact this candidate