Customer Service Coordinator
Resume:
Naomi Talley-Lilly
Decatur, GA *****
*********@*****.***
Work Experience
Customer Service Coordinator / Operations Assistant Atlanta Peach Movers-Atlanta, GA
April 2019 to June 2024
Coordinated moves by inputting moves into the system and assisting customers with all of their needs to make sure everything ran smoothly with their moves. Assisted operations and accounting by assigning trucks and teams through logistics and working quick books to input corporate payments. Multi tasked with salesmen and other departments to ensure that we provided exemplary customer service and solved all problems.
Administrative Law Clerk
Carlton Sadler Law Group-Atlanta, GA
January 2019 to April 2019
Answered phones, input files, researched case law. Assisted Attorney with all day-to-day operations of the firm. Made customer appointments, corresponded with customer to ensure all needs were being met in a timely manner. Calendarized and made sure Attorney’s schedule was up to date and in compliance. Ran day to day operations of firm solely when Attorney was out of office. Customer Care Associate II / Shift Lead
Serendipity Restaurants-Decatur, GA
August 2016 to December 2018
Serviced the needs of clients by providing excellent order taking, order filling, and order packaging. Exemplified proficiency in customer service by giving the clients the best experience in problem solving and sales by making sure they get fresh prepared product at a reasonable price, in a timely manner, while yet increasing revenue for the company. Managed and lead a team of six or more to ensure the shift was always covered, cash was balanced, and store followed health department guidelines. Security Officer/Technical Assistant
Soteria Loss Prevention/DeKalb CSB-Fox Recovery-Atlanta, GA September 2012 to August 2016
Secured the facility by following safety guidelines of the client. Made rounds every hour, watched cctv camera, scanned residents upon reentry to building. Assisted technicians with new intakes by checking them in and administering drug and alcohol tests. Customer Service/Leasing Agent
PM Property Management-Atlanta, GA
January 2010 to August 2012
Establishing and maintain relationships with prospective residents, renters, and owners Knowledgeable and able to communicate property information such as location, size, layout, services and amenities
Ensure potential residents/renters complete application/leasing packets and collect fees at time of application
Processed application, obtained credit history, performed background checks, verified employment history and confirmed applicants met required guidelines. Ensure eligible tenants understand contract terms and provided signatures. Performed inspections of vacant properties prior to occupancy. Account Manager/Senior Loan Processor
Primary Mortgage Solutions-Powder Springs, GA
June 2008 to November 2009
Gather required information from each file for pre-approval to closing Input proper loan information into system for processing. Ensured all loan documentation was complete, accurate, and verified for company policy compliant Calculated applicants’ income, assets, and liabilities in preparation for underwriting and closing Loan Specialist/Originator
Central Fidelity Mortgage-Atlanta, GA
October 2002 to May 2008
Assisted clients who were in the market to purchase a new home, refinance, take out second mortgage or home equity line of credit. Calculated applicant's income, assets, liabilities, verified income and tax documents. Pulled and reviewed credit history in preparation for underwriting and closing. Performed routine operational duties related to residential mortgage loans, company policies and federal laws. Originated loan documentation.
Effectively communicated with client, appraiser, title officer, escrow officer and underwriter Maintain daily, weekly, monthly and quarterly reporting to ensure successful audits Promoted business by maintaining good client relations and proper handling of referrals. Education
Bachelors in Criminal Justice
Strayer University - Remote
December 2022 to December 2024
Associates Degree in Paralegal Studies
Brown Mackie College - Atlanta, GA
January 2014 to June 2016
Skills
• Microsoft Office
• Microsoft Word
• Warehouse
• Westlaw
• Loading
• Clio
• Interrogatories
• Depositions and Subpoenas
• Power Point
• Lexis Nexis
• Excel
• Picking and Packing
• Genesis
• Ten Key Calculator
• Case Briefs
• Unloading Trucks
• Case Research
• Calyx
• Windows XP
• Switchboard
• Microsoft 365
• Microsoft Outlook
• Property Management
• Loss Prevention
• Office Management
• Property Leasing
• Accounts Receivable
• Management
Contact this candidate