General Manager Sales

JAMES HATFIELD

**** ****** ** - **********, ** **703

~ Email: *******@*****.*** Phone: 252-***-****

OBJECTIVE

JOINING YOUR TEAM, CREATING EXCITEMENT AND OUTSTANDING RESULTS THROUGH SHARED VALUES AND SHARED GOALS. UTILIZING MY WORK EXPERIENCE AND TRAINING TO ENHANCE AND ENRICH THE TEAM, THE COMPANY INCLUDING CUSTOMER SATISFACTION.

EXPERIENCE

2020-2022 RUNDOWN CAFÉ

GENERAL MANAGER

2020 CLEAR-CAPTION LLC PORTSMUTH, VA.

AREA SALES MANAGER **

(COVID LAY OFF)

2018-2020 BELTONE HEARING AIDS VA BEACH, VA.

HEARING CARE PRACTIONER

2017-2018 THE BEE AND THE BISCUIT VA BEACH, VA.

GENERAL MANAGER

Responsible for training, team coaching and development. This included interviewing, hiring and also termination as needed

Report all P&L statements, Sales and Labor reports that also included forecasting of those same reports. This included weekly manager meetings to review all highlights and success, necessary improvements and focus of the management team.

Ensured the guest experience was 100% satisfaction through our expectations and standards in training and coaching our staff.

Cultured all Vendor relationships to ensure quality product standards and order needs.

Developed and implemented opening and closing duties for all restaurant positions. Created specials daily along with the Executive Chef

2011-2017 INTERSTATE CASH REGISTER NORFOLK, VA.

ALOHA SERVICE MANAGER – LEAD TECHNICIAN

Designed and implemented full menus for new clients, also reviewed existing menus with current clients to enhance and create better flow of service for their guests experience.

Reviewed new client current network layout and advised on necessary changes as needed.

Benched all client equipment – Terminals, Printers, Network Switches and Peripherals. Test and run equipment for successful installs at client site.

Installed Aloha Software and necessary Microsoft updates to the system.

Reviewed and diagrammed client network to ensure secure access and PCI compliance.

Installed all equipment at client location including testing for proper function.

Responsible for training, scheduling team/management coaching for new clients roster (included up to 100 staff).

Cultured all Client relationships (over 300 Restaurants) and service/repair execution and client satisfaction.

Ran 24-7 helpdesk for Aloha clients, including all holidays and weekends.

Adhered to all NCR/ALOHA training requirements yearly to comply to NCR standards, software, equipment and all upgrades.

2010-2011 SEABOARD SPORTS GRILL VA. BEACH, VA.

GENERAL MANAGER & CHEF

Designed and implemented full menu, including POS programming, scratch recipes, and front of the house and back of the house training.

Responsible for training, schedules and team coaching.

Cultured all Vendor relationships and order execution.

Developed and implemented Prep guides, Order guides and training guide lines.

Created specials daily along with featured weekly dinner specials.

2009-2010 IKEA HOME FURNISHINGS CONSHOHOCKEN, PA.

GENERAL MANAGER RESTAURANT OPERATIONS

Position created to fill Restaurant Manager Role

Responsible for daily prep and line Production Sheets Training, Development, Recruiting and Termination.

Accountable for Vendor orders and Inventory daily.

Weekly food sales $45-65,000

2007-2009 TONY TOMATA’S BISTRO DOYLESTOWN, PA.

EXECUTIVE CHEF

Created 4 original soup recipes daily.

Responsible for daily prep and line readiness.

Created daily and weekly lunch & dinner specials.

Accountable for Vendor orders and Inventory daily.

Average weekly sales $45,000 (B.Y.O.B-100% food).

2004-2007 CHEESEBURGER IN PARADISE EXTON, PA.

MANAGING PARTNER

Acquired location directly after 14 week training program. Team leader for a staff of 62 employee’s and 4 managers.

Implemented daily “Secret Shopper” to increase service awareness Average weekly sales $50-65,000.

2000-2004 THE FREIGHT HOUSE DOYLESTOWN, PA.

GENERAL MANAGER

Increased sales by 18%, 30 days after taking over operations.

Coached and motivated 102 team members.

Expanded sales to include local corporate and house accounts for dining Responsible for complete P&L reporting, forecasting and budget.

Average weekly sales $65-75,000 (dinner only).

Staff of 80 team members and 4 managers.

1994-2000 TGI FRIDAYS LANGHORNE, PA.

GENERAL MANAGER

Increased sales by 7% each year after taking over operations.

Expanded sales to include local corporate and hotel accounts for dining in or out.

Leader and Coach to a staff of 100 team members and 4 managers.

Created loyalty program for local amusement park and businesses.

Average weekly sales $50-70,000

1990-1996 CAFÉ 66 NORMAN, OK.

OWNER/OPERATOR/CHEF

Owned and Operated a 150 seat café/live music venue. Full service bar with 12 taps and 60 bottled beers. Catered to the “college” crowd and live music lovers alike.

Staff of 20 also included in-house sound engineer.

Designed and created “scratch” pub menu.

Proficient with FOH/BOH operations, training and development procedures. Familiar and also Efficient with numerous P.O.S. systems including Micros, Squirrel, Aloha Expert and Digital Dining. Complete understanding of P&L, Budgeting, Labor and Sales forecast(s). Experienced and Proficient with Microsoft Office. Multiple new store openings experience.

* EMAIL *******@*****.*** *

604 GLADSTONE AVE. PORTSMOUTH, VA. 23701

CELL 267-***-****

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