persuing CNA

CHRISTINA TORREZ

ad9kjw@r.postjobfree.com 760-***-****

Professional Summary

Hardworking, passionate, and eager to learn new skills needed for this position. Willing to adjust to the work environment pace and receive corrective criticismwith a positive attitude to better oneself. Wanting to make a positive impact on the community by helping and taking care of those when needed. Patient and empathetic towards others.

Skills

• Organizational skills • Multitasking

• Adaptability • Time management

• Customer Service • Hardworking and responsible

• Reliable

Experience

Instacart

Shopper and Delivery

08/2020 - Current

• Positive customer satisfaction by providing timely and accurate deliveries • Maintained vehicle maintenance and cleanliness to ensure positive representation and reliability • Providing exceptional customer service through professional communication and options for product replacement when an item requested is unavailable • One on one customer interaction upon deliveries and offering assistance by carrying deliveries inside for those not able-bodied • Total orders completed 1567 with a 4.99-star rating DoorDash

Food Delivery Driver

12/2019 - 11/2020

• Enhanced customer satisfaction by delivering orders promptly and accurately • Collaborated with restaurant staff to confirm order accuracy before delivery • Managed multiple deliveries simultaneously, maximizing efficiency and productivity • Followed detailed notes on special delivery instructions or requests from customers ensuring personalized service • Maintained a 4.89-star rating with a 98% rate of deliveries completed early or on time

Panda Express

Associate

07/2002 - 11/2015

• Safe and key responsibilities during which making sure daily cleanliness tasksweremaintained during opening and closing processes • Providing a welcoming environment with customers during interaction when taking and making orders • Quality and temperature checks of food provided for customers • Enhancing restaurant sales by upselling and suggesting items based on customersʹ personal preferences • As a cashier I was responsible for the accuracy of drawer counts Mcdonalds

Store Manager

10/1998 - 07/2002

• Managed daily operations to ensure smooth functioning of the store andmaintaining a clean safe environment for customers and employees • Conducted regular performance reviews for staff members providing constructive feedback and opportunities for growth • Addressed customer complaints promptly and professionally, resolving issues tomaintain a positive relationship with clientele Education

Victor Valley College Victorville, CA

Certification in Nursing Assistant expected in 12/2024

• Learning terminology and other information pertaining to during Tuesday lectures

• Gaining experience with skills on Thursdays at Knolls West Convalescent Hospital Victor Valley Collage Victorville, CA

Associate in Science 06/2024

• GPA: 3.768

• Magna Cum Laude

Apple Valley High School High School

Diploma 01/1999

Certification

• BLS certification issued 7/15/2024

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