Customer Service Business Management

Philippe Jean Louis

289-***-**** • Richmond Hill, ON • **************@*****.***

Support Family Worker / Business management/ Customer Service Supervisor

Counselling Services Case Management Well-Being Support Career Objective: Dedicated and results-driven /Business Management/ Customer Service/ Support Family Worker professional with a proven track record of driving operational excellence, optimizing efficiency, and achieving sustainable growth. Seeking a challenging leadership role where my strategic vision, strong analytical skills, and hands-on management experience can contribute to the success of your dynamic organization.

WORK EXPERIENCE

The PJL Foundation– Toronto, Ontario March 2018-Current Junior Counsellor

• Planned fun and collaborative activities for ages 13 to 17 that resulted in teamwork and learning valuable life lessons.

• Managed daily meals and activities for groups in 12 settings.

• Offered guidance and advice to help cultivate self-esteem and community involvement.

• Communicated closely with other counsellors to devise programs and activities based on developmental and academic levels.

• Developed relationships with peers and individuals using active listening and positive engagement.

• Resolved issues promptly using good judgment, problem-solving and negotiation skills.

(SP-Data) Stored Procedure DATA – Richmond, Ontario July 2022-August 2023 CUSTOMER SERVICE REPRESENTATIVE

• Provided primary customer support to internal and external customers.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services, and company information.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered a constant flow of customer calls with minimal wait times.

• Processed customer service orders promptly to increase customer satisfaction. Capital One Credit Card – Toronto, Ontario March 2015-January 2017 Portfolio Associate

• Reviewed financial reports and streamlined operations to increase productivity and company profits.

• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.

• Provided strategic planning advice and financial oversight for corporate stakeholders.

• Used relevant financial technology to generate reports and recommended courses of action to upper management.

Philippe Jean Louis **************@*****.***

EDUCATION

TriOs College - Toronto, On

Diploma – Community Service Worker, 2022

TriOs College - Toronto, On

Diploma – Paralegal, 2021

Trillium College – Oshawa, On

Business Management Diploma– 2024

Stockbridge High –Atlanta Georgia

High School Diploma – 1990

PROFESSIONAL SKILLS

• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

• Comfortable working in both Microsoft Windows 10 and Mac OS X.

• Excellent communication skills with a focus on team-building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities. VOLUNTEER EXPERIENCE

CFC- The Counselling Foundation of Canada. - Toronto, ON 2014-Present Non-profit Organization

• Worked closely with organizational

leadership and board of directors to

guide operational strategy.

• Fostered a work culture of

collaboration and inclusion to

increase morale and reduce

turnover.

• Aligned department vision, goals, and

objectives with company strategy to

achieve consistently high results.

• Exercised appropriate cost control to

meet budget restrictions and

maximize profitability.

• Set organizational goals and

objectives to guide and direct

company focus and achieve mission

fulfillment.

• Collaborated with legal, accounting

and other professional teams to

review and maintain compliance

with regulations.

AWARDS AND HONORS

Community Service Worker – TriOs College Toronto, On 2021-2022

• Completed the program with an honour’s award

Outstanding Customer Service Award – SP Data August 2023

• Recognized for outstanding service to clients and dedication to fellow employees. PROFESSIONAL MEMBERSHIPS

• Professional Customer Service Association (August 2020 – present)

• American Society for Personnel Administration (October 2022 – present) LANGUAGE COMPETENCIES

• English: Fluent (speaking, reading, writing)

• French: Fluent (speaking, reading, writing)

Philippe Jean Louis **************@*****.***

Cover Letter

Philippe Jean Louis

76 Snively Street, Richmond Hill, On L4E3E9

Phone: 289-***-**** **************@*****.***

November 27, 2023

Dear Sir or Madam,

I am writing to express my interest in the position advertised on the Indeed website. I believe I possess the necessary skills and experience you seek and would make a valuable addition to the company.

My resume indicates more than eighteen years of progressive experience in the community field. My professional history includes Banquet and Beverage Manager positions Portfolio Supervisor at Capital One and Bilingual customer service at S&P Data. Most recently, my responsibilities as executive director at The PJL Foundation match the qualifications you are seeking. As the Executive director, my responsibilities included revising documents and organizing the day-to-day operations. I worked as a governing body, coordinating and executing plans.

I am excited about the opportunity to bring my skills to your organization and contribute to the continued success of your customer service department. My passion for delivering excellent management experiences aligns perfectly with your company’s values, and I am eager to leverage my bilingual proficiency to enhance communication with a diverse clientele. I would welcome the chance to further discuss how my skills and experiences align with the needs of your organization, thank you for considering my application, I look forward to the possibility of contributing to your team and helping your organization maintain its reputation for exceptional customer service management.

Sincerely,

Philippe Jean Louis

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