Customer Service Call Center
Resume:
Kortni Parker
Customer service
Kansas City, MO *4109
ad9k8c@r.postjobfree.com
Provide exceptional customer service skills remaining calm and collected while assisting customers to the best of my knowledge very likeable person great people person Authorized to work in the US for any employer
Work Experience
Customer Service
Mad Jacks - Kansas City, KS
June 2019 to November 2023
Kansas City ks
Retrieved Customer Orders and ensured there stay was nothing but satisficing,
Address customer service
inquiries in a timely and
Accurate fashion.Give
"Accurate and appreciate information to answer questions and resolve customers complaints. Customer Service Rep
Kansas City, KS
June 2015 to February 2017
Centrix call center- Overland Park, ks
Direct inbound and
Outbound calls Made reasonable procedure
exceptions to accommodate unusual customer
requests .Provided accurate
And appropriate information
in response to customer
inquiries.
Education
Diploma in General
Wyandotte High School - Kansas City, KS
August 2012 to May 2016
Skills
• PROBLEM SOLVER
• Order Selector
• Order Puller
• Picker Packer
• Customer Service (10+ years)
• Call Center (3 years)
• Retail
• Customer Care
• Customer Support
• CSR
• Microsoft Word
• Customer service
• Microsoft Excel
• Data entry
• English
• Microsoft Office
• Communication skills
• Phone etiquette
• Sales
• Organizational skills
• Retail sales
• Conflict management
• Picking & packing
• Order picking
• POS
• Leadership
• Cash handling
• Restaurant experience
• Serving
• Cash register
• Driving
• Delivery driver experience
Certifications and Licenses
Driver's License
Non-CDL Class C
November 2018 to November 2024
Additional Information
Skills
Conflict resolution
Problem solver
Critic"l thinker
Troubleshooting
Service "nd support
Computer softw"re s"vvy
Friendly
People person
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