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Data Entry Call Center

Location:
Washington, DC
Posted:
October 21, 2024

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Resume:

RONALD WRIGHT JR.

**** ******* *** *********, ** 21215

PHONE 443-***-**** EMAIL ad9k53@r.postjobfree.com

OBJECTIVE

To obtain a highly skilled communication professional in this company, using my exemplary leadership, organizational and interpersonal skills to increase the business.

PROFESSIONAL EXPERIENCE

Internal Revenue Service, Baltimore, MD, GS 8/1 November 2017- Present

Contact Representative

Provide technical assistance to individuals and businesses through telephone communication in a active call center environment

Prepares testimonies summarizing information found and stating pertinent facts

Lecture wide range of problems that require exceptional solutions;

Apply the tax code to help taxpayers in understanding and meeting

their tax responsibilities

Utilizing supporting systems to receive information

Communicates orally to obtain information through surveys, interviews and research

Providing clerical support to an organization by maintaining files and data entry

Secure, analyze, adjust and protect sensitive personal and financial

information

Reviewing personnel security questionnaires that contain issues concerning national security

Performs a variety of technical and administrative duties in support of the program

Make final determinations and use sound judgment to resolve taxpayer

disputes and delinquency problems

Periodically rotates the assignments to develop an understanding of tax law

Conduct inquiries and/or interviews to obtain, clarify, and verify information about individual applicants' initial and continuing eligibility for programs administered by IRS.

Provide technical guidance and mentoring (informal and formal) to other employees. Analyzes and prepares detailed reports of trainee’s progress to management, orally or through the appropriate system

Performing routine, standardized assignments in support of Continuous Evaluation and Personnel Security Operations.

Conducts a variety of records checks which includes verifying identifying data and searching for information of a discrepant or derogatory nature.

Review personnel security questionnaires that contain issues concerning national security

Fosters good working relationships with individuals such as Federal, State and Commercial records custodians, records supervisors, and database administrators.

Assist higher-level personnel who are performing Continuous Evaluation and Personnel Security projects

Communicates effectively in writing using correct grammar, spelling, punctuation to prepare clear and concise reports and correspondence

FedEx, Baltimore, MD November 2014-January 2016

Driver

Provide an efficient pick up and delivery

Assist customers face-to-face

Ability to motivate a team to perform at the highest level

Operate a large vehicle loading and unloading for regular routes

Lifting, pushing, and carrying packages in a safe and company delegated manner

United States Postal Service, Baltimore, MD July 2011- May 2012

Mail Handler

Operated and monitored mail by processing equipment

Performed manual sorting of mail, collate, bundle, and transfer processed mail from one area to another, sometimes involving heavy lifting, transport of heavy equipment and multi-tasking.

Respond to general inquires

Alert management when assigned work load is low so that a constant workflow can be maintained

Dedicated in getting involved in unit activities and excel as a team player

Forklift operator transporting mail onto mail truck

SKILLS

Fully knowledgeable in all aspects of mail handler, sales associate and logistics work. Also proficient with personal technology use such as Microsoft Office and Microsoft Works: Excel, Access, Word and Power Point and a variety of other skills works at a fast paced, uses excellent organizational and time-management skills, Tactful, Self-Motivated and Trustworthy skills

EDUCATION

Florida State University, Tallahassee, FL

2005-2007

Barton County Community College, Greatbend, KS

Associates of Arts Degree in Science, 2003- 2005

Mergenthaler Vocational High School, Baltimore, MD

1999- 2003

REFERENCES

Available Upon Request



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