RONALD WRIGHT JR.
**** ******* *** *********, ** 21215
PHONE 443-***-**** EMAIL ad9k53@r.postjobfree.com
OBJECTIVE
To obtain a highly skilled communication professional in this company, using my exemplary leadership, organizational and interpersonal skills to increase the business.
PROFESSIONAL EXPERIENCE
Internal Revenue Service, Baltimore, MD, GS 8/1 November 2017- Present
Contact Representative
Provide technical assistance to individuals and businesses through telephone communication in a active call center environment
Prepares testimonies summarizing information found and stating pertinent facts
Lecture wide range of problems that require exceptional solutions;
Apply the tax code to help taxpayers in understanding and meeting
their tax responsibilities
Utilizing supporting systems to receive information
Communicates orally to obtain information through surveys, interviews and research
Providing clerical support to an organization by maintaining files and data entry
Secure, analyze, adjust and protect sensitive personal and financial
information
Reviewing personnel security questionnaires that contain issues concerning national security
Performs a variety of technical and administrative duties in support of the program
Make final determinations and use sound judgment to resolve taxpayer
disputes and delinquency problems
Periodically rotates the assignments to develop an understanding of tax law
Conduct inquiries and/or interviews to obtain, clarify, and verify information about individual applicants' initial and continuing eligibility for programs administered by IRS.
Provide technical guidance and mentoring (informal and formal) to other employees. Analyzes and prepares detailed reports of trainee’s progress to management, orally or through the appropriate system
Performing routine, standardized assignments in support of Continuous Evaluation and Personnel Security Operations.
Conducts a variety of records checks which includes verifying identifying data and searching for information of a discrepant or derogatory nature.
Review personnel security questionnaires that contain issues concerning national security
Fosters good working relationships with individuals such as Federal, State and Commercial records custodians, records supervisors, and database administrators.
Assist higher-level personnel who are performing Continuous Evaluation and Personnel Security projects
Communicates effectively in writing using correct grammar, spelling, punctuation to prepare clear and concise reports and correspondence
FedEx, Baltimore, MD November 2014-January 2016
Driver
Provide an efficient pick up and delivery
Assist customers face-to-face
Ability to motivate a team to perform at the highest level
Operate a large vehicle loading and unloading for regular routes
Lifting, pushing, and carrying packages in a safe and company delegated manner
United States Postal Service, Baltimore, MD July 2011- May 2012
Mail Handler
Operated and monitored mail by processing equipment
Performed manual sorting of mail, collate, bundle, and transfer processed mail from one area to another, sometimes involving heavy lifting, transport of heavy equipment and multi-tasking.
Respond to general inquires
Alert management when assigned work load is low so that a constant workflow can be maintained
Dedicated in getting involved in unit activities and excel as a team player
Forklift operator transporting mail onto mail truck
SKILLS
Fully knowledgeable in all aspects of mail handler, sales associate and logistics work. Also proficient with personal technology use such as Microsoft Office and Microsoft Works: Excel, Access, Word and Power Point and a variety of other skills works at a fast paced, uses excellent organizational and time-management skills, Tactful, Self-Motivated and Trustworthy skills
EDUCATION
Florida State University, Tallahassee, FL
2005-2007
Barton County Community College, Greatbend, KS
Associates of Arts Degree in Science, 2003- 2005
Mergenthaler Vocational High School, Baltimore, MD
1999- 2003
REFERENCES
Available Upon Request