Customer Service Call Center
Resume:
Shekeria
Ezell
C U S T O M E R S E R V I C E A D V O C A T E
English
CUSTOMER SERVICE Jan 2020 - Aug 2022
Duke energy Remote FL
CALL CENTER
REPRESENTATIVE
Jan 2019 - Jan 2020
Arise virtual solutions INC Remote FL
CUSTOMER SERVICE CALL
CENTER AGENT
Nov 2017 - Dec 2019
Spectrum Remote FL
HIGH SCHOOL DIPLOMA Aug 2004 - May 2007
Maynard Evans Orlando fl
S K I L L S
Customer assistance
L A N G U A G E S
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops.
Received 3 ‘Passion Awards’ for delivering outstanding service and have consistently surpassed my target
KPIs for mystery shoppers.
E X P E R I E N C E
Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish Responded to 100 + emails a day: solving any issues, assiting clients with any questions, processing refunds and offering personalized responses
Maintained and organized the online customer account database Wrote weekly and monthly reports on customer interactions 91% customer satisfaction rate
Handle customer inquiries and complaints
Swiftly solve issues that require the attention of a supervisor Assisted in providing customer satisfaction by providing customers with refunds, giftcards and vouchers
Maintained and organized the online customer account database Monitor and shadow calls of junior representatives Managed inquires about services, prices, billing, etc Assisting clients with complex technical issues requiring in-depth problem solving
Maintaining and updating client system software to latest specs to avoid potential faults and errors
Creating comprehensive case reports and updated manuals and guidance documents when appropriate
Handled customer complaints with empathy and composure. Consistently met my short and long-term targets.
Processed a range of documentation and entered information into databases.
E D U C A T I O N
Contact this candidate