General Manager Assistant
Resume:
Patti Williams-Lane
Jensen Beach, FL *****
***********@*****.***
Work Experience
Assistant General Manager (AGM)
Ruby Tuesday - Jensen Beach, FL
March 2022 to Present
Assistant General Manager Of a full service high quality casual dining restaurant with over 2,800,000 in annual sales. I am responsible for the front of the house and the back of the house. I do liquor inventory weekly and write the front of the house schedule. I am responsible for prep,setting up the line,line checks, critical control walk,hiring, training, following company standards, daily focuses, contest to drive sales, making sure eco sure standards are meant,sales goals where made the attire months I was there. Assistant General Manager
Ruby Tuesday - Charleston, SC
May 2021 to March 2022
- Recently Promoted to General Manager
- Responsible for all FOH hiring, training, scheduling and the overall operation of the Foh.
- Set the standards and expectations for the daily operation, staffing and scheduling.
- Established standards for cleanliness regarding all post covid guest expectations.
- Involved in all inventories and transitioning into full responsibility to the inventories and PnL. Responsible for meeting all financial goals and expectations.
- Responsible for all Food, Supplies and Beverage ordering FOH Manager/ Big Swing Brewing Company/Abides Bar and Grill Big Swing Entertainment - Rock Island, IL
January 2021 to May 2021
-Responsible for the successful opening of both locations post pandemic
- Assisted in all hiring, training, scheduling, advertising/marketing for the brewing company and Bowling Alley with both locations having full service casual dining restaurants.
- Trained all Foh the employees to meet company standards.
- Responsible for completing the inventory counts in both locations
- Involved in the design and creation of the menus for both locations.
- Created all daily specials and promotions to be published on social media
- Managed daily operations and improved guest satisfaction by 100% guest interaction
- Mentored and influenced clean, healthy and safe environments to meet todays expectations of our guests and employees.
Dining Room/FOH Manager
Miss Mamies - Moline, IL
March 2010 to January 2021
Dining Room manager for a fine dining full-service restaurant Responsible for providing great guest service to each and every guest as well as ensuring all food/ beverages are made to recipe and delivered on time within company standards and expectations. Responsible for training, hiring of new employees, coaching and communicating on a daily basis to ensure service standards and company policies and procedures are met in regard to guest satisfaction Ensured all opening and closing duties were completed such as side-work, cleanliness and all opening- closing duties are done.
Server/Banquet Server/Bartender
Champions Retreat - Evans, GA
March 2009 to December 2009
Server/Banquet Server/Bartender of a private 36-hole golf course country private house for parties, 2 full bars and a banquet facility.
FOH Manager/ Dining Room Manager
Smith and Sons - North Augusta, SC
February 2006 to March 2009
DIning room/FOH manager of a large cafeteria style restaurant with 3 dining rooms that seated over 300 guests.
Responsible for all scheduling, training, floor charts, coaching of all staff members in FOH and assigned all daily side works.
Ensured all company standards were meant which included dress code and hygiene. Organized and executed all special sales which included verifying orders were correct and food was made to standards, boxed correctly and made in a timely manner. Also organized and worked in the Togo section ensuring all standards and company expectations were being met in that department.
Manager
Rack Room Shoes - Augusta, GA
October 2004 to February 2006
Store manager of a high-volume high-end shoe store with over 2,000,000$ in average sales and approx 15 employees.
Interviewed, hired and trained all new employees.
Responsible for all scheduling while exceeding all labor budgets and expectations. Completed all inventories, ordered all store supplies, verified all shipments were accurate and were also merchandised properly.
Responsible for all deposits, loss prevention and overall store cleanliness and organization. Education
High school diploma
Western High School
Skills
• Marketing
• Organizational skills
• Restaurant management
• Restaurant experience
• Merchandising
• Store management
• Social media management
• Mentoring
• Banquet experience
• Serving
• Guest services
• Sales
• Loss prevention
• Bartending
• Interviewing
• Customer service
• Food preparation
• Cash handling
• Driving
• Communication skills
• Leadership
• Administrative experience
• Cashiering
• Kitchen Management Experience
• Management
• POS
• Assistant Manager Experience
Certifications and Licenses
Food Handler Certification
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