Human Resources Employee Relations

Helen DiGennaro

The Villages, FL *****

631-***-**** ****************@*****.*** WWW: Bold Profile

Professional Summary

Accomplished Co-Owner at Camber Corporation and Director of Human Resources at DOD/DOS, I excel in operations management and employee relations, significantly enhancing customer satisfaction and streamlining financial processes. With a top-secret clearance and a knack for fostering professional growth, I adeptly negotiate contracts and optimize workforce efficiency, demonstrating a profound impact on organizational success.

Skills

Top Secret Clearance

Daily business operations

Customer Relations

Policy and procedure implementation

Operations Management

Records Management

office Manager,

Employee Relations

Board Reporting

Work History

06/1995 to 11/2015

Co Owner

Camber Corporation – Killeen, TX

Improved customer satisfaction ratings by consistently delivering high-quality products and services.

Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

Mentored employees to improve work performance, promoting professional development and growth within the company.

Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.

Optimized inventory management systems for streamlined ordering processes and reduced waste levels.

Recruited, interviewed and hired new staff members and developed training materials for employees.

Interacted well with customers to build connections and nurture relationships.

Assisted in recruiting, hiring and training of team members.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

01/1988 to 06/1995

Director of Human Resourses

DOD/DOS – Bogota Columbia/Ft Bragg/Fort Hood/US Army War Col

Managed the onboarding process, providing new hires with necessary tools for success from day one.

Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.

Maintained "open door" policy to encourage employee communications and resolution of issues.

Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

Education

06/1976

High School Diploma

Smithtown High School - Smithtown, NY

06/1976

High School Diploma

DOD/DOS - Various Locations

Various Classes Human Resources

& Certificates

Top Secret Clearance

ISO CERTIFIED

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