Service Advisor Territory Manager
Resume:
Gerald W. Williams
***** ********* ** · Boonville, MO 65233 · 913-***-**** · **************@*****.***
Employment
Head Motor Company Jul, 2022 – Aug 2024
SERVICE ADVISOR Columbia, MO
Scheduled customers for service, pickup and delivery, wreck estimates, accessory equipment installs, warranty work, and insurance claims. This included motorcycles, side by sides, autocycles, ATV;s, watercraft and vehicles. Wrote service tickets for customer concerns or needs, followed up with customers on work and unit status as needed. Dealership sold 9 new brands of manufacturers of power sports, used autos and trucks. Serviced all makes
that came into dealerships. Worked with pre-paid maintenance companies, and third party extended warranty companies daily, along with filing warranty claims to all manufacturers. Worked closely with parts department on getting parts for service and warranty repairs.
Car Keys Express Nov, 2021 – Jul, 2022
TERRITORY MANAGER Louisville, KY
Covered Territory from Lake Ozarks to Iowa border, West from Knob Noster to Wentzville to the East, plus
dealerships in Quincy, IL. This included franchised dealer and independently owned dealers. Made standard, and
high security key FOBS for new and used vehicles. Maintained company van, controlled inventory, and set up weekly route schedules. Filed weekly reports, attended weekly virtual meeting with corporate office, supervisors.
French Gerleman (Agilix) Dec, 2018 - Oct, 2021
WAREHOUSE / DRIVER Columbia, MO
Worked in Electrical Supply warehouse, pulling orders for our Commercial electrical customers, maintained and stocked inventory. Drove forklift daily, loading and unloading trucks. Moved to driver position and did local and statewide deliveries, eventually took over daily route from Columbia to St. Louis taking supplies to corporate office and returning with special orders and daily restocking materials.
Sydenstrickers Implement Jul, 2012- Oct, 2018
PARTS SALESMAN Rocheport, MO
Provide excellent sales and service to new and existing customers, service technicians, order parts and materials as needed to fulfill customer’s needs. Stock and keep showroom updated with current sales merchandise and toys.
Interstate Brands Inc. Jul, 2008-July, 2012
ENGINEER Boonville, MO
Perform all maintenance/mechanical duties required in an industrial FDA food plant, which makes buns and rolls. Respond to all emergency breakdowns and repairs needed to keep the production line operational. Perform daily grounds/security inspections, log vital equipment and daily reports. Work with boilers, chillers, oven, proof box, yeast room, building electrical and air systems. Complete assigned work orders, preventative maintenance items, special projects and equipment rebuilding. Work with LOTO, MSDS, Forklift, and Confined Space programs.
ProHome of KC Mar, 2007-Jan, 2008
MGR OF BUILDER SERVICES Lenexa, KS
Met with homeowners on warranty claim issues at their home and determined if item(s) are warranty or non-warranty. Conducted meetings with builder representative for sub-contractor assignment on warranty issues. Set work dates with homeowner and sub-contractors. Carried emergency phone evenings, weekends and holidays to provide 24/7/365 emergency coverage for homeowners. Performed PC (Pre-Closing) Walks with homeowners to
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determine items that need repaired or replaced prior to closing. Performed New Home Orientation covering plumbing, electrical, and HVAC systems. Explained Extended Warranty program our company offered to new
homeowners. Cold called builders to set meetings for our warranty management and extended warranty programs.
Homestead Homes Mar, 2006–Sep, 2006
CONSTRUCTION CONSULTANT/PROJECT MGR Gardner, KS
Made estimated job budget on new customers. Worked with new homebuyers (General Contractor) on GPS/site locations, budget, construction timeline and sub-contractors. My territory included the entire states of Missouri and Kansas, traveled aprrox. 5,000 miles a month, verifying construction completion, securing bidders to finish REPO property, approving loan draws and helping customers with any delivery, material, or sub-contractor issues. Worked closely with our finance department on construction updates on homes from $180,000 to $750,000 in value.
Horsley Specialties, Inc. May, 2005–Dec, 2005
SUPERINTENDENT/PROJECT MGR Olathe, KS
Supervised asbestos, mold and lead paint abatement crews of up to 20 employees and projects between $50K-$210K. Held certifications for MO/KS/IA/NE/LA/SD. Worked with US National Park Service, BNSF Railway, public schools and colleges in the above-mentioned states.
Lowe’s Home Improvement July, 1999–Apr, 2005
INSTALLED SALES MGR Olathe, KS
Increased Department annual sales from $1.5 M to over $2.2 M. Directly supervised 2 (Lowe’s) personnel, oversaw over 25 sub-contractors/installers and responsible for hiring and firing depending on their performance. Worked as Installed Sales Coordinator, Flooring Dept. Sales Associate and Electrical Dept. Sales Associate
ETN, LLC. Feb, 1999–Jul, 1999
SERVICE TECHNICIAN Kansas City, KS
Test, repair and certify Hepa filtration equipment in pharmaceutical labs and surgery suites/rooms.
State Farm Insurance Company Jul, 1986-Oct, 1998
SENIOR MAINTENANCE SPECIALIST Columbia, MO
Performed all areas of commercial building maintenance throughout the state of Missouri and Kansas.
Leased/owned buildings
Fire & Sprinkler Systems
Security/Safety Systems
Electrical Systems
Telephone/Wire Management
Extensive Blue Print/Schematics Work
Plumbing
Boilers/Chillers
HVAC/CBAS
Indoor Air Quality
Confined Space Program
EXIDE/UPS/IPM Systems
Hazardous Chemicals
Asbestos Safety/Removal
Disaster Preparedness
Emergency/Disaster Team
Emergency Generator
Grounds Supervisor
Landscape/Irrigation
Roof/Parking Lot Maintenance
CADD Operator
Budget/Expense Control
Distribute work orders and assign preventative maintenance tasks
Coordinator: MSDS, LOTO, rent and space allocations, interior moves and projects.
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