Customer Service Training Program

DS Denetria Snelling

Jacksonville, FL ***** +1-904-***-**** *********@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Experienced in customer service and team management with a track record of achieving high customer satisfaction rates and implementing effective strategies for increased sales and decreased stock loss. Successfully implemented a new training program that reduced turnover by 25% and boosted team productivity by 40% in just 2 years. Innovative cleaning techniques resulted in a 15% decrease in guest complaints and a 10% increase in guest retention within 9 months. Collaborated with cross-functional teams to contribute to a significant 25% increase in positive customer feedback.

SKILLS • Adaptability

• Cash Control

• CSR

• Driven

• House Keeping

• Interpersonal Skills

• Inventory Control

• Kpr

• Leadership

• Loss Prevention

• Motivation

• Operations Assistant

• Retail Management

• Retail Sales

• Stock Replenishment

• Time Management

• Integrity and Honesty

• Store Opening and Closing

• Telephone Etiquette

• Team Player

• Adaptability and Flexibility

• Attention to Detail

• Critical Thinking

• Food Safety

• Payment Transactions

• Handling Complaints

• Resolving Complaints

WORK HISTORY CREW 12/2023 to 07/2024

Chipotle Mexican grill Jacksonville

• I Provided friendly, quality customer service to each Chipotle customer

• Taking orders and making change at the cash register correctly.

• Preparing food and following safety procedures.

• Keeping your workstation clean.

• Precisely following recipes to ensure the high-quality of food, and that it is the same every time.

• Helping put away supplies and merchandise after truck deliveries.

• Cooperating with management to resolve customer issues.” ASSISTANT STORE MANAGER 06/2022 to 02/2024

Dollar Tree Jacksonville, USA

Achieved a customer satisfaction rate of 95% by implementing a new training program resulting in increased customer loyalty and sales

•

Implemented inventory management system resulting in a 20% decrease in stock loss and improved overall store efficiency

•

Trained and mentored new employees, resulting in a 25% reduction in turnover and an increase in team productivity by 40%.

•

HOUSEKEEPER 03/2022 to 12/2022

Studio 6

Implemented new cleaning techniques resulting in a 15% decrease in guest complaints and increased guest retention by 10%

•

Reduced guest complaints by 50% by consistently providing top-notch cleaning services, utilizing time management techniques to ensure timely and thorough completion of tasks.

•

WAITRESS/CASHIER 02/2022 to 03/2022

Waffle House Jacksonville, USA

Received multiple customer service awards for maintaining a positive attitude and resolving customer complaints quickly

•

Recognized by management for outstanding customer service, receiving multiple customer compliments and maintaining high ratings on customer satisfaction surveys.

•

CALL CENTER REPRESENTATIVE 04/2020 to 09/2021

Atlantic Eye Institute Jacksonville, FL

I Managed high call volumes while providing exceptional customer support and maintaining professional composure.

•

I Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

•

I've Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

•

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

•

EDUCATION High School Diploma 07/2014

Jonesboro High School, Jonesboro, GA

• A/B Honor Roll

• Awarded principals list

• 3.6 GPA

• Extracurricular Activities: basketball Hustle Award & Coaches Award

• Professional Development: brand management

CERTIFICATIONS Food Handler Certification

VOLUNTEER

EXPERIENCE

JAS, 09/01/23, 02/01/24, Volunteer, Jacksonville, FL, Cleaning kennels, Walking animals, Feeding

Contact this candidate