Project Management Software Development

Reid Alan Lowery http://www.linkedin.com/in/reidlowery/

425-***-**** cell 2823 W Plum Hollow Dr, Anthem, Arizona 85086 *******@*******.***********.***

SAFe Program Consultant (SPC), Lead Agile Coach, RTE, TPM

Certified Scrum Professional -Certified Advanced Scrum Master – Certified safe program consultant 5.1 (includes Lean & XP)

A leader in software development and project management offering 39 yrs of industry experience with 20 years experience at Microsoft using Agile, Scrum, rapid programming, and extreme programming methodologies. I excel in managing multiple project teams within an organization and working with external senior stakeholders. More than 40 years experience in IT program/project management, product management, IT engineering, and team leadership.

Core Strengths

Software Development LifeCycle – Scaled Agile Framework – Business Integration – Kaizen – Scrum, XP & Agile Methods

SharePoint Administration – Project/Program Management – Data Center Management – IT Engineering –Software/Application/Process Implementation – Product/Software Development – Team Leadership – Quality Assurance

Select Career Highlights

40 years industry experience including eighteen years of Software Project Management at Microsoft shipping 5 versions of Windows and multiple internal tools

Lead trainer and implementation specialist for Kanban, TDD, DevOps enablement, Continuous Integration and Continuous Delivery for TekSystems Global Systems (Agile Practice)

Portfolio implementation of Rally across 3 lines of business and 18 teams for a Scaled Agile (SAFe) Release Train

Portfolio implementation on Jira using Jira Portfolio for Bank of America, Anthem Insurance and CSAA

Portfolio implementation and Delivery Planning with ADO

Network Isolation Security Firewalls including PFSense and OpnSense on various platforms

Led the engagement and rollout for Agility Health & TekSystems Enterprise Agile transformation effort for American Express

Led the engagement for TekSystems Agile transformation effort for Bank of America Home Mortgage offices

Led engagement for Eliassen Group’s Agile transition effort related to the Capital One/ING Direct merger.

Drove quality assurance and served as Agile coach for the State of Idaho’s innovative, multimillion-dollar online health care and benefits fulfillment system that was used as a example for operations nationwide.

Named on a US Patent and nominated for Engineering Excellence Award; expedited product development, reduced customer escalation 40%, decreased support costs 30%, and improved customer satisfaction 25%.

Professional Overview

Arizona Public Service Mar 2023-current

Enterprise Agile Coach

• Evaluate and articulate the current state of agile maturity through assessments of a department or teams culture, structure, processes, and behaviors. Leveraging empirical data to identify and propose ways of working that improve the delivery of value.

• Build relationships, interactions and foster a working environment that allows individuals to thrive as members of a high-performing team that drives innovation

• Provide thought leadership to individuals, teams, leaders, and organizations to regularly evaluate ways to improve efficiency, throughput, and speed to value, while minimizing costs and improving overall quality.

• Evangelize lean and agile practices to increase technical agility in support of improving flow and the delivery of value.

• Focus efforts to reduce waste and streamline processes while improving business outcomes.

• Develop and conduct formal presentations to all levels of leadership as needed

• Serve as a mentor to less experienced Scrum Masters, Product Owners and Project Managers.

Federal Reserve Bank of Chicago – XScion Oct 2021-Feb 2023

Lead Agile Coach

Worked with project teams to analyze current systems and processes to design a strategy for the adoption of agile best practices

Guide teams to help them stay on track with agile techniques, fine-tuning approaches as needed to ensure the overall strategy is being met

Lead agile workshops for both development and functional teams, as well as key stakeholders

Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them

Drive cultural change by championing an agile mindset and ensure the organization is at the forefront of industry best practices that they are prepared to adopt

Computer Associates aka Rally a Broadcom Company – Global & Various Clients May 2018 – Oct 2021

Principal Transformation consultant(Lead Agile Coach with safe-SPC 5.1 & CSP-SM, A-CSM, CSM)

Leading and managing consulting engagements involving multiple consultants

Exhibiting and maintaining a strong client-driven orientation

Influencing and guiding client executives and direct reports Thorough understanding of agile-at-scale approaches and techniques

Assessing current client practices and approaches

Leading of transformation approach and activities

Engagement management and coordination of account delivery strategy

Management and monitoring of client activities, delivery contracts, and burndowns

Creation and delivery of client-requested presentations and artifacts

cc:Pace - Remote Dec 2016 – Apr 2018

enterprise Transformation Agile Coach FOR Anthem Insurance (safe-SPC 4.5)

Led and organize the portfolio transformation for several business units at Agile@Anthem

Coordinate, train and assign all new agile coaches during their onboarding

Communicate and coordinate weekly coaching plans for 6 business silos (over 50 teams)

Introduce Portfolio and DevOps including CI/CD strategies at the Program Level for different business units

Coach and train leadership on Agility mindset and Shift Left mentality to enable team and product implementations

TekSystems Education Group – Scottsdale, AZ OCT 2015-Dec 2016

enterprise Transformation Agile Coach FOR American Express (safe-SPC 4.0) & Global companies (DTCC, Cisco, etc)

Led and deliver training to Portfolio leaders

Lead remedial coaching for divisions as needed

Provide executive level training to facilitate Agile transformation

Educate teams from ground zero to begin their Agile work

Designed and deployed Rally reporting implementations to ensure that workspace integrity is maintained while leveraging custom views and fields

Integrated Agility Health Radar assessments with Rally and Jira toolsets

Training teams and programs on Agile, Lean, Kanban, Scrum, CI/CD, XP, SAFe, Rally

Launching Agile Release Trains and working with leadership, RTE’s and others to successfully implement SAFe framework

TekSystems Education Group - Remote October 2013-September 2015

Enterprise Agile Coach for Bank of America (SAFe-SPC)

Training teams and programs on Agile, Lean, Kanban, Scrum, XP, SAFe, Rally

Launching Agile Release Trains and working with leadership, RTE’s and others to successfully implement SAFe framework

Led the Agile Transformation for 4 technology divisions

Led the first ART (Agile Release Train) effort

Jira implementation from Portfolio through team integration

Served as Senior Agile Coach, Scrum Master, Lean & XP Trainer in support of multiple teams

Educated teams from ground zero to begin their Agile work

Led teams through Iteration 0 planning, architecture, design and backlog planning for their products.

Continue to be the trusted advisor to VP level staff to assist middle management in their Agile journey

Coach teams through a minimum of 3 iterations hands on; then moving to advisor after this

Eliassen Group October 2012-September 2013

Senior Agile Coach for Capital One/ING Mortgage group

Served as Senior Agile Coach in support of multiple teams working on an Agile transition; partnered with management to resolve issues related to dependencies between teams.

Ensured technical environment and team knowledge was in place to ensure projects complied with Agile methods.

Excelled in delivering team training in a manner that generated high audience engagement and mastery.

Resolved impediments from outside the team environment and worked with line manager to prepare the technical environment necessary for team success.

Agilex April 2012-September 2012

Agile Coach for Department of Health & Welfare @ State of Idaho

Facilitated the planning, execution, and follow-through work for the new online health care and benefits fulfillment system (funded via the Affordable Care Act and private grants).

Coached team members on Agile processes, redefined baselines in process for optimal performance, identified and corrected process gaps, and enable continuous improvement efforts.

Bridge Energy Group @ Western Electrical Coordinating Council December 2011-February 2012

Scrum Master, XP & Agile Coach; SME for MSFT Technologies

Focused accomplishments on project mentoring with Scrum, XP and Agile processes using VSTF and TFS for Scrum Teams practicing XP; enabled reporting via SharePoint and weekly executive updates.

Advised the Western Electricity Coordinator Council and Western Interconnection Synchrophasor Program on efforts to install more than 300 new or upgraded Phasor Measurement Units (PMU) to correctly identify and analyze system vulnerabilities in real time while also detecting disturbances on the built electric system in the US.

Microsoft March 2007-December 2011

Senior Engineering Manager, Senior Program Manager & Quality Assurance Specialist (2007-2011)

Served as Scrum Master, XP, Lean and Agile SME for multiple internal projects that enhanced the resolution of issues for various business roles in the field.

Oversaw the Microsoft Project Server framework setup for all projects, including ticketing systems, issue management systems, and design change request management systems in SharePoint and VSTF (visual studio team foundation) server.

Designed and built out the MS Project server systems for several divisions within Microsoft that resulted in team synergy across divisions for Agile/SAFe release train systems

Facilitated changes to business processes and improved accountability to mitigate customer concerns while adding an elevated escalation and resolution path that crosses all business divisions; lifted revenue $6.5B as a result.

Innovated systems using a service oriented architecture that built portals spanning disparate systems, collocated non-rationalized data, and rapidly developed prototypes for key stakeholders.

Earned the Senior Vice President Gold Star Award for significant financial impact in 2010.

Completed prototype work for a customer ecosystem visualization tool that encompassed support, license agreements, reciprocal deals, and critical escalations for POC sales.

Walt Disney January 2006- January 2007

Data Center Manager, Walt Disney Internet Group (2006-2007)

Served as the change agent for WDIG Data center operations building standardized processes and implementing standards across all business lines for server setup, provisioning and administration.

Served as the lead for the architecture and planning of the Las Vegas datacenter (Pirates of the Caribbean online game systems). Setup 343 servers from bare metal implementation and provisioning in under 90 days.

Microsoft December 1993-January 2006

Lead Program Manager, Internet IIS Server & Tester for Windows Platforms (Dec 1993-Jan 2006)

Lead Tester, Windows Internet Services (Dec 1993-Nov 1998)

Served as SharePoint administrator for communications and solutions integration during the consolidation of services for Windows; completed early survey development and provided 64 bit support.

Completed advanced search and indexing solutions and provided both portal administration and solutions integration during the lifecycle for Vista beta feedback.

*Career Note: Other relevant experience includes consulting positions with Hofstra University on network analysis and architecture, Western Wireless on operations and systems architecture, Costco on enterprise security networking practices, AT&T on fraud management systems, and Walt Disney Corporation on data center operations.

Education & Credentials

SPC 6.0 - SAFe Program Consultant Microsoft Certified Professional (MCP) Certified Scrum Professional

Advanced Certified Scrum Master Certified 7 Step Methodology Member of the Microsoft Alumni Association

Jira Rally VersionOne ADO Scrum for Team Systems TFS for Teams

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