Customer Service Team Member
Resume:
Shanelle Rash
**************@*****.*** 319-***-**** Keokuk, IA 52632
Summary
Versatile Fast Food Worker skilled in taking orders, handling special requests and preparing food. Recognized for remaining calm and focused while managing multiple tasks and communicating with customers.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Skills
Order Verification
Quality Control
Menu Memorization
Payment handling
Safe Food Handling
Food Service
Order bagging
Cash Handling
Excellent Communication
Payment Processing
POS Systems
Flexible Schedule
Customer Service
Cleaning and sanitation
Experience
Taco Bell Keokuk, IA
Drive-Thru Cashier
05/2024 - 08/2024
Greeted customers, took orders, and provided product information.
Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Maintained knowledge of current menu items, prices, and promotions.
Operated drive-thru window efficiently to ensure fast order processing times.
Received payment from customers and made change as needed.
McDonald's Keokuk, Iowa
Drive-Thru Cashier
10/2023 - 02/2024
Greeted customers, took orders, and provided product information.
Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Maintained knowledge of current menu items, prices, and promotions.
Operated drive-thru window efficiently to ensure fast order processing times.
YRC Freight Des Moines, Iowa
Customer Service Representative
04/2022 - 05/2023
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered inbound calls, chats and emails to facilitate customer service.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Maximus Des Moines, IA
Customer Service Representative
01/2020 - 04/2022
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Kum & Go Norwalk, IA
Cashier
06/2019 - 12/2019
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
McDonald's Keokuk, Iowa
Drive-Thru Cashier
09/2017 - 11/2018
Greeted customers, took orders, and provided product information.
Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Maintained knowledge of current menu items, prices, and promotions.
Operated drive-thru window efficiently to ensure fast order processing times.
Walmart Keokuk, Iowa
Cashier
09/2016 - 04/2017
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Thomas L Cardella Keokuk, Iowa
Customer Service Representative
08/2015 - 09/2016
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
McDonald's Keokuk, Iowa
Drive-Thru Cashier
08/2014 - 03/2015
Greeted customers, took orders, and provided product information.
Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Maintained knowledge of current menu items, prices, and promotions.
Operated drive-thru window efficiently to ensure fast order processing times.
Received payment from customers and made change as needed.
Thomas L Cardella Keokuk, Iowa
Customer Service Representative
04/2013 - 09/2013
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Education and Training
Oskaloosa High School Oskaloosa, IA
High School Diploma
05/2012
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