Customer Focused Account Manager

Rock E. Schouman

*************@*****.*** 505-***-**** Horseshoe Bay, TX LinkedIn URL: www.linkedin.com/in/rock-schouman

Professional Summary

Dynamic sales executive with a robust record of driving growth across industries including precious metals, PaaS, SaaS, and compliance. Expertise in strategic planning, content creation, and team leadership. Adept at developing and executing high-impact marketing strategies, building and maintaining client relationships, and leading teams to exceed sales targets. Proven ability to solve complex business challenges, enhance customer satisfaction, and deliver innovative solutions. Strong knowledge of CRM systems like HubSpot and Salesforce. Known for a strategic, client-centric approach and commitment to continuous improvement.

Skills

Sales & Marketing Strategy: Pipeline Management, Lead Generation, Sales Enablement, Strategic Planning

Client Relationship Management: Client Retention, Account Management, B2B Sales, B2C Sales

Content Creation & Marketing: Trade Show Management, Email Campaigns, Marketing Content Development

Team Leadership & Training: Sales Training, Process Development, Team Empowerment, Performance Management

Technology Proficiency: HubSpot, Salesforce, Microsoft Dynamics, Google Suite, Slack, Agile, Microsoft Office, Photoshop, Magento

Professional Experience

Account Executive

Austin Rare Coins & Bullion Mar 2023 – Aug 2024 Austin, TX (Hybrid)

●Guided clients in making informed investments in precious metals and rare coins.

●Developed educational marketing content to promote investment opportunities.

●Closed $1.3 million in precious metals and rare coin sales.

Co-Owner & Account Manager

Mushroom Acres Dec 2023 – Present Horseshoe Bay, TX (On-site)

●Directed production and distribution of high-quality specialty gourmet mushrooms.

●Managed marketing, production, and distribution efforts, ensuring quality control and testing.

●Enhanced customer satisfaction through direct-to-restaurant sales.

Senior Account Executive

BidPrime July 2021 - Dec 2022 Austin, TX (Hybrid)

●Managed B2B sales into Federal Government, State & Local, SLED, K-12 & Higher Education, and Private sectors.

●Executed sales strategies for businesses seeking PaaS solutions for discovering Government RFPs and Bids.

●Contributed to the development of client-facing tools and portals.

National Sales Manager

eFoodHandlers Jan 2019 - July 2021 Texas (Remote)

●Built and managed a sales program, driving a 41% increase in B2B business.

●Marketed and sold to State & Local, K-12, SLED, Higher Education, and Private sector C-Stores, Restaurant Chains, and Supermarkets.

●Developed and maintained HubSpot integration, content creation, and email campaigns.

Senior Enterprise Account Executive

360training.com January 2016 - January 2019 Austin, TX (Hybrid)

●Exceeded sales targets by 198% in the first year, securing major C-Store and Restaurant Chain accounts.

●Surpassed the 2nd year sales goal by 200%.

●Developed and implemented quarterly sales and marketing plans.

Senior National Renewal & Account Executive

Thompson Information Services Apr 2011 - October 2016 Austin, TX

●Consistently achieved over 100% of quarterly targets for five consecutive years.

●Led the transition from paper manuals to digital format, improving first-year renewal rates from 12% to 89%.

●Developed marketing plans and content to support sales efforts.

Senior Account Executive

CityLink Fiber Sep 2009 - Mar 2011 Albuquerque, NM (Hybrid)

●Increased MRR by over 20% in the first six months through strategic marketing initiatives.

●Developed new business using the Land & Expand sales model.

●Created marketing content and tools to support sales efforts.

Enterprise Account Manager

Oneconnect IP 2007 - 2009 Albuquerque, NM (Hybrid)

●Increased MRR by 25% in the first six months through targeted marketing campaigns.

●Developed a strong referral base, increasing Cisco phone sales by 40%.

●Created marketing materials and attended trade shows to enhance brand visibility.

Senior Territory Account Representative

TrueGreen ChemLawn Mar 1999 - Aug 2005 Albuquerque, NM

●Ranked in the Top 10 Sales Reps in the region by consistently achieving weekly goals.

●Developed marketing strategies to up-sell tree services and enhancements.

●Provided on-property plant analysis and treatment plans.

Software Proficiency

HubSpot, Salesforce, Microsoft Dynamics, Magento, Google Suite, Microsoft Office, Photoshop, Agile, Slack, PowerPoint, Word

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