Product Manager Owner

Lavanya Jayaraman

+1-803-***-****/ ********.**@*****.***

https://www.linkedin.com/in/lavanyajayaraman

PROFESSIONAL SUMMARY

Experienced Product Manager with over 13 years of experience in developing consumer-facing applications for Commercial Services Organizations. During this time, I have successfully led the development of global products from ideation to implementation, resulting in a 30% increase in revenue for my previous company.

Domain expertise in various aspects of Security, Ecommerce, Fintech, ERP and Health Care.

As an Agile Product Owner, experience in articulating and translating roadmaps into squad-specific release planning and sprint planning. In my most recent role, successfully led a team of 20 developers in the implementation of an agile project management framework, resulting in a 20% improvement in development efficiency.

Expertise in mapping business requirements, analyzing business practices, defining optimal procedures, storyboarding, and estimation has enabled me to successfully complete various projects, including Smart Home Products, Smart City Solutions, Building Management solutions, Cloud Migration projects of Enterprise-Class, and Re-Engineering Projects, with a 95% success rate.

Extensive exposure to Distributed Platforms and Risk Management Systems and have worked efficiently in an Agile/DevOps model, utilizing tools such as Bitbucket, Jenkins, and JIRA. Excellent track record in leading large-scale enterprise architecture and platform capabilities has resulted in a 40% improvement in system stability and a 25% reduction in maintenance costs for my previous employer.

Well versed in authoring/reviewing Business Requirements Document (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case documentation and Data mapping document using confluence, SharePoint.

Collaborate and align with all stakeholders including business, partner carriers, architects, UI/UX, and collect/provide timely feedback for the development of optimum solution.

Work in an Agile product development process and develop epics, features and user-stories for development iterations. Work closely with DevOps on key aspects of product release and with Marketing on go-to-market planning including pricing, packaging, positioning, competitive analysis, and sales enablement.

Manage product backlog, create an effective vision, strategy, and roadmap following business process. Research and evaluate emerging industry trends and technology related to the product space and align with product strategy.

Translate/articulate customer requests, business objectives, competitive activities, and industry trends into value drivers of technology solutions/product requirements for developers and key stakeholders.

TECHNICAL SKILLS

Product Management: Road mapping, Problem Resolution, Marketplace Analysis, Wireframes, Product Roadmap Planning, UX Prototyping, Product Vision, Market Opportunities.

Business requirements,VOC

Project Management: Safe Agile Methodology, Waterfall Methodology, Project Planning, Execution, Closure, SDLC, Change Management

Technical Skills: React JS, JavaScript, Micro Services, REST, Web API, Windows Services, SQL, Azure DevOps, AWS,SOAP API

Database: MS SQL Server (2019), Oracle (11g, 10g)

Tools: Service Now, Confluence, JIRA, Epicor, Rally, Git, Postman, Swagger

EDUCATION & CERTIFICATIONS

Master of Computer Applications, K.L.N College of Engineering, Anna University, India, 2009

CSPO® Scrum Alliance Nov 2022.

CSM® Scrum Alliance Dec 2021.

PROFESSIONAL EXPERIENCE

Hive Financial Systems, Atlanta, GA Technical Product Owner, Apr '23 – Till Date

Project description: Hive LMS and Insurance Claims Optimization system allows you to originate new loans, disburse funds, process payments received, and manage the closing of loans, along with other types of transactions. The system prints amortization schedules, checks, invoices, statements, and a full suite of standard reports. Propels through continuous improvements.

Saved 20% on turnaround time by implementing JIRA EPIC based tracking and grouping of requirements.

Providing product vision and direction to the Agile development team and stakeholders throughout the project and creating requirements

Plan and prioritize product feature backlog and development for the product.

Work closely with cross functional teams such as Marketing, Sales and leadership team.

Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy.

Provide backlog management, iteration planning, and elaboration of the user stories.

Work closely with the business team to create and maintain a product backlog according to business value.

Lead the planning of product release plans and set the expectation for delivery of new functionalities.

Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals

Research and analyze the market, the users, and the roadmap for the product.

Ensured the effective management of Azure DevOps (ADO) and followed the guidelines shared using Azure Key Vault.

Solid experience in Azure SaaS services like Azure API Management, Azure Key Vault.

Incorporated robust security features, such as data encryption, access controls, and audit trails, to protect sensitive information.

Improved client services by defining and implementing process improvement.

Environment: Safe Agile, Scrum, MS Project, JavaScript, Service Now, Azure DevOps, Microsoft Visio 2013, JIRA, Web services

Honeywell, India Technical Product Owner, Dec '19 – Mar '23

Project description: Honeywell Smart City Suite offers a comprehensive solution for managing city operations, resulting in a 30% improvement in operational efficiency. User management, alert rule, asset, and standard operating procedure configurations are managed via an IoT platform, resulting in a 25% increase in customer satisfaction. As a product owner, I consult with stakeholders, manage scope, prioritize user stories, and follow the complete project lifecycle to achieve customer satisfaction, resulting in a 20% improvement in stakeholder satisfaction. I work collaboratively with the UX team, attend daily stand-ups, and identify blockers to improve project efficiency, resulting in a 15% improvement in project efficiency. Overall, Honeywell Smart City Suite has resulted in significant improvements in operational efficiency, stakeholder satisfaction, and customer satisfaction.

Led the development of multiple software projects, including Retail and Property Management, by managing Agile ceremonies and meeting schedules.

Collaborated with multiple functional teams to coordinate across teams in a large matrix organization environment.

Managed the backlog by discussing with product owners and other stakeholders to set priorities and list items for refinement.

Ensured the effective management of Azure DevOps (ADO) and followed the guidelines shared.

Conducted functional testing and listed findings/observations.

Conducted functional analysis and listed product backlog items (PBIs) and impacts to be taken care of.

Removed blockers by being aware of all the board items happenings and following up accordingly.

Brought best practices and knowledge base and looked for continuous improvements for the scrum team.

Managed Integration with Service Now Integrated Risk management and Release Management system.

Environment: Safe Agile, Scrum, Microsoft Office, Visio, Epicor, Azure DevOps, Jira, Service Now, Google Analytics

Resideo (Honeywell Homes), India Technical Product Owner /Business Analyst, Oct '18 - Sep '19

Project description: Honeywell Total Connect Remote services help you to control and monitor your security system, thermostats, locks and lighting and view live video from anywhere. Alarm Net Direct, a powerful, convenient new web-based solution created exclusively for ALARMNET customers.

Collated & defined business requirements to improve business processes and translated requirements into systems solution.

Developed Themes, Epics, and Features to create the product backlog.

Collaborated with client services, business partners, and different teams to scope & define the solution for execution.

Extended business and process expertise to ensure an agile team has a complete understanding of the requirements and business objectives related to the product/solution being developed in coordination with cross-functional business teams.

Developed and implemented repeatable quality assurance processes and methods for enterprise-wide technology projects.

Created test plans and conducted automated test scripting and load/stress testing.

Ensured the quality of software products by applying quality assurance processes and methods.

Collaborated with the development team to resolve defects and issues.

Product Revamp, Transformed UI of a Default Management system which contributed to reduced completion time for a critical business function.

Proactively identified opportunities for reuse of existing automation solutions across use cases

Agile Development Practices, Improved agile/scrum practices and values by coaching team members, leading to a 14% increase in productivity.

Introduced healthy agile development practices, which lead to an increased rate of predictable delivery.

Aided in the scaling of agile principles and practices and assisted in the agile delivery implementation.

Environment: JIRA, Confluence, HP Quality Center, (UI mockups), SQL, Cloud Migration (Azure), MS tools

Honeywell, India Technical Lead & Scrum Master, June '16 - Oct '18

Project description: Alarm Net/Total Connect, Honeywell Total Connect Remote services help you to control and monitor your security system, thermostats, locks and lighting and view live video from anywhere. Alarm Net Direct, a powerful, convenient new web-based solution created exclusively for ALARMNET customers.

Involved in all major enhancements, bug fixes and hot code fixes which includes major Microsoft Technologies like C#, ASP.NET, React Js, Production Support and ticket-based tracking for all the issues in the application with ticketing tool called JIRA.

Collaborated with, business partners, and different teams to scope & define the solution for execution Extended business.

Worked on Code Branching and Source Code Maintenance like GIT and Bitbucket.

Interactions with different Vendors and 3rd Party Teams to work towards continual availability of the applications.

Created a setup in Azure for Migration from Old Architecture to Cloud Architecture Of the applications.

Coordinate sprint planning, sprint reporting, sprint review, retrospective meetings, and daily stand-ups.

Facilitate, coach, and lead teams in Agile framework.

Planning and advising Scrum implementations within the organization.

Be the point of contact for internal/external communications.

Environment: C#, ASP.NET, React JS, JIRA, Confluence, HP Quality Center, Agile, Scrum, SQL.

Honeywell, India Senior Software Engineer, Oct '13 - Jun '16

Drive delivery of software solutions through hands-on prototyping and immersion across scrum teams

Involved in Screen designing team for providing necessary suggestions in my module.

Conducted requirements review, change requests, impact analysis, and enhanced the test suite from user feedback.

Communicated progress, test results, and other relevant information to project stakeholders.

Facilitated product spec reviews, design, triage, scheduling, and other stages of the product development Implemented the Integration of Web APIs with different projects in Azure Cloud Service.

Environment: C#, ASP.NET, React JS, JIRA, Agile, Scrum, SQL

Wipro/AT&T, India Software Engineer, Sep '09 - Oct '13

Involved in writing SQL queries for Stored procedures. Designed and developed the Web APIs and integrated it with the MasterCard for Consuming the Billing Details from Central Location.

Involved in analysis of the requirement for the application.

Communicated test progress, test results, and other relevant information to project stakeholders.

Environment: JIRA, Agile, Scrum, SQL, Windows, MS Office.

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