Customer Service Administrative Assistant
Resume:
Melissa Sanders
Conroe, TX *****
ad9f2d@r.postjobfree.com
I am seeking a position requiring excellent business skills in an office environment. Prefer a position requiring responsibility and a variety of tasks; including word processing, spreadsheet program usage, and customer service skills
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant II
Texas Department of Criminal Justice - Conroe, TX
June 2023 to Present
• Typed and performed word processing; and prepares and proofs correspondence, reports, records, and other documents ensuring conformance to rules, regulations, policies, and procedures.
• Performed data entry and retrieval and prepares related reports; compiles, organizes, and tabulates data; makes copies; and maintains files and records to include automated information systems.
• Maintained logs of work progress, document processing, and other records; and assists in the maintenance of complex records.
• Answered telephones; responds to requests for information; and answers inquiries regarding rules, regulations, policies, and procedures.
Customer Service Representative Supervisor/Admin
Woodforest National Bank - The Woodlands, TX
March 2019 to January 2023
• Received Escalated Calls and resolved any issue in a timely manner
• Manage customer relationships in an inbound/outbound call center and work in a fast-paced environment that requires accuracy, use of critical thinking while multi-tasking, toggling between multiple systems and reaching resolutions in an efficient manner.
• Exceeded minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds.
• Provided timely and accurate customer service support such as processing service requests and account updates, resolving issues, and providing information regarding banking products, policies, online services, and customer accounts.
• Actively identified appropriate opportunities to market additional bank products and effectively cross sell products to meet the customer needs.
• Complete and updated customers account and through databases across companies internal system and spreadsheets.
• Maintaining financial, employee, and client records, and updating computer records using a database Retail Banker II Representative
Chase Bank - Houston, TX
February 2016 to March 2019
• Provide excellent customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
• Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved.
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account status and account balances.
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Ensure that customers confidential information is properly protected and only used for official banking needs.
• Channel complex customer complaints and challenges to the right quarters for effective resolution.
• Continuously update skill by participating in professional trainings, go for courses as instructed by management and willing to contribute acquired knowledge to the development.
• Helped customers with various online troubleshooting to gain access to online accounts. Account Manager/Customer Service
Direct Energy - Houston, TX
November 2013 to April 2016
* Extensive knowledge of selling a consumers for their electrical needs
* Build and maintain strong, long-lasting customer relationship
* Ensure the timely and successful delivery of solutions according to customer needs and objectives
* Assist with high severity requests or issue to escalations as needed
* Offer superior customer service and empathy to a customer needs Career Technical Training Office Manager
Collbran Corps - Collbran, CO
December 2008 to 2010
Collbran, Colorado December 2008-2010
Training for Certification of Office Administration Technology Career Technical Training Office Manager
* Monitor all workstations activity, ensure productivity among student employees
* Troubleshoot computers and printers
* Act as a Liaison between staff and students
* Secretary for Work Programs Officer, assign tour guides for Business Technology and time management task officer for the office
* Mail Clerk in charge of prioritizing, sorting, and delivering vocational department mail Administration Receptionist, Center Internship
* Worked with five different managers
* Operated a five phone line system - received and transferred incoming calls
* Made administration documents and made center handbooks
* Organized and received mail and sent faxes
* Set - up facilities for board meetings and worked with internal and external customers Customer Service Representative for Career Technical Training Program Responsible to represent the department and sell the program to internal & external visitors to the program and to organize the office and office supplies. Assistant Office Manager for the Career Technical Training Department To facilitate the program to new student employee's in the department and manage the safety and time management for all employees.
Education
Technical in Business Administration Technology
Grand Mesa High school
November 2009
Skills
• Office Administration
• Records Management
• Banking
• Microsoft Windows
• Business Management
• Case management
• Child welfare
• Intake
• Typing
• Filing
Assessments
Early childhood development — Proficient
April 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
June 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Profile
* Analyze, trouble shoot, and resolve office equipment issues
* Proficient use of Microsoft Office Suite
* Ability to type 50 WPM
* Windows Operating System
* Management of Office Safety
* Introduction of Business Management
* Good oral communication skills, along with interpersonal skills
* Mailing clerk
* Filing/ Records Management
* Business English & Reports
* Business Math/ Customer Service
* Excellent ability to multi- task
* Data entry Skills 150 KSPM
* OSHA Certified
* Customer Service Certified
* Office Administrative Technology Certificate
Contact this candidate