Operations Manager General
Resume:
MIKAELA SMITH
*************@*****.***
SUMMARY
Highly accomplished and experienced management professional with a record of achievement in all aspects of retail operations. Improving organizational quality, effectiveness, and efficiency through a personal contribution that aligns the business processes to realize cost savings, accelerated performance, with a flexibility that provides a competitive advantage for the organization.
CORE COMPETENCIES
Employee/Personal Development • Effective Communication • Mentoring / Coaching • Technical Acuity Financial Analysis • Merchandising • Risk Management • Cost Control • Client Collaboration Project Management • Quality Improvement • Strategic Planning • Operations Analysis • Variance Analysis PROFESSIONAL EXPERIENCE
Advance Auto Parts 2022 - Present
General Manager
● Manage and grow Professional Customer relationship/sales, including building and holding the team accountable to executing Customer action plans.
● Collaborate with District/Regional Manager to implement corporate strategies to advance business growth.
● Ability to lead change management with open communication and sharing the Advance Auto vision. TFM Services 2021 -2022
Regional Operations Manager
● Focus on continuous improvement in a performance-based culture where emphasis is placed on achieving sales and revenue goals. Coaching, reinforcing and rewarding desired outcomes to promote company growth.
● Lead the Safety Culture by example and developed processes to ensure constant improvement. Leading to no recorded safety incidents during tenure.
● Established solid customer and contractor relationships, creating new revenues streams. Achieved 10% new business growth during tenure, in a Covid challenged environment.
● $15,000 in monthly concrete sales with zero non-performance cancellations and no missed jobs.
● Collaborate with senior management to develop and implement growth objectives of the company.
● Regularly review contracts to ensure the current contract specifications reflect the service deliverables.
● Maintain a professional relationship with all customers and represent the company brand and image in all interactions (both direct and indirect). Ensure that all client concerns are handled quickly and efficiently.
● Audit key operational processes, document, recommend, and implement improvements. JCPenney 2019 -2021
Sales Supervisor
● Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints, in order to meet quality standards for services.
● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
● Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
● Review inventory and sales records to prepare reports for management and meet budgeted goals for departments. Additionally, inventory stock and reorder when inventory drops to specified levels.
● Strategic planning and resource allocation, coordinating people and resources to meet business demands.
● Develop marketing plans or strategies, and set up merchandise displays to maximize sales. Lowes 2018 -2019
Operations Manager
● Successfully navigated working in various repair/installation environments, able to diffuse stressful situations, while reporting findings and implementing suggestions for any needed improvements or changes.
● Responsible for hiring and coaching for improvement new hires and current associates. MIKAELA SMITH
*************@*****.***
● Elevated contractor and customer retention by actively troubleshooting and promoting process improvement.
● Responsible for day-to-day operations of front end. This includes hiring and training of front-end team members to deliver quick, accurate, and superior customer service on the registers.
● Monitor front-end and registers to ensure guidelines are met for customer traffic, including number of registers opened and items scanned per hour, to keep lines at a minimum and drive sales.
● Examined shipment contents and compared with manifests, invoices, or orders, to verify accuracy.
● Conferred or corresponded with vendors and management to rectify problems, such as damages, shortages, or nonconformance to specifications.
Goodwill Industries 2015 – 2018
Store Manager
● Directed retail team ensuring all sales and service objectives were met, exceeding budgeted forecast by 5%.
● Collaborated with District Manager to improve field performance and efficiency, managed payroll expenses and improved operating income.
● Elevated customer and employee retention by actively troubleshooting and promoting process improvement.
● Responsible for cash office procedures including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, and preparation of daily bank deposits. Research account transactions for internal theft, recognizing and resolving discrepancies.
● Central point of contact in the region, and training ground for future store managers, supervisors and trainers on best retail practices. Enhanced consistent performance, productivity, and goal achievement.
● Flagship store for rolling out new programs. Maintained integral position as the leader for the on-boarding of new initiatives, and setting the goals and standards for other stores to follow. Pick-N-Pull 2014 – 2015
Store Manager
● Partnered with the Environmental Health and Safety Team to ensure that the store was adhering to all safety and environmental policies and procedures. Promoted a clean, safe, and environmentally compliant store for employees and customers.
● Managed, trained, and developed Managers in Training (MIT), Assistant Managers, Sales Managers, Production Managers and Vehicle Purchasing Agents (VPA) and prepared them for advancement.
● Attracted, screened, hired, retained and developed employees through performance planning, goal setting and performance evaluation for continuous improvement. Responsible for all staffing, delegating, and scheduling.
● Drove store performance by optimizing sales, production, and vehicle purchasing.
● Managed by the numbers by understanding and taking corrective actions in response to monthly financial statements and operating statistics.
● Established community relationships to promote and enhance the Pick-n-Pull Brand. Wal-Mart Supercenter 1996 – 2014
Assistant Store Operations Manager (Promoted)
● Partnered with the Environmental Health and Safety Team to ensure that the store was adhering to all safety and environmental policies and procedures. Promoted a clean, safe, and environmentally compliant store for employees and customers.
● Demonstrated the ability to utilize creative problem solving for the successful resolution of customer concerns. Responsible for staffing levels, delegating duties and scheduling work hours.
● Direct unloading, processing, and stocking of all incoming freight to the sales floor and stockroom areas. Improving on- shelf availability of products from 91 to 95%.
● Coordinated and supervised inventory management staff to ensure appropriate inventory levels, rotation, and binning of stock to minimize outs, and maximize product moved to the sales floor for increased sales and profit.
● Coordinate and align planning with organizational initiatives and direction. Improve work processes and practices, decreasing overall store shrink by 20%. EDUCATION
DeVry University-Computer Information Systems Program
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