Customer Service Specialist

NF

NYOCE FREDERICK

ad9dxp@r.postjobfree.com 703-***-**** Stephenson, VA 22656

Dedicated Customer Service Specialist and Team Leader, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Account updating

Inbound and Outbound Calling

Scheduling

Data Collection

Critical Thinking

Retail sales customer service

Customer Service

Shipping and receiving understanding

Order Fulfillment

Kronos Scheduling

Google Sheets

Microsoft Outlook

Microsoft PowerPoint

Target Stephenson, VA

Customer Service Representative

09/2022 - 02/2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Wegmans Leesburg, VA

Overnight Team Lead

10/2016 - 07/2022

Provided leadership and guidance to overnight team members. Conducted regular performance reviews of staff and provided feedback as needed.

Ensured compliance with company policies and procedures. Maintained inventory control systems for all products received or shipped out during shift.

Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.

Trained and developed new employees on safety protocols, job duties, and customer service standards.

Worked closely with human resources to support employee management and organizational planning.

Displayed strong telephone etiquette, effectively handling difficult calls. Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Summary

Skills

Experience

Assessed company operations for compliance with safety standards. Identified needs of customers promptly and efficiently. Evaluated needs of departments and delegated tasks to optimize overall production.

Maintained positive working relationship with fellow staff and management.

Participated in disciplinary action when necessary according to company policies and regulations.

Maintained open communication lines with staff members regarding changes in policy and procedures.

Completed paperwork accurately and timely according to established guidelines.

Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.

Coordinated with other teams to ensure smooth execution of tasks. The National Massage Therapy Institute - Falls Church Falls Church, VA Licensed Massage Therapist in Massage Therapy

01/2011

Falls Church High School Falls Church, VA

High School Diploma

06/2003

Education and Training

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