Customer Service Security Officer

ABOUT ME

You can proTo serve in an organization that offers a challenging role and to contribute positively towards that organization. Anticipating for a challenging place in the reputable organization, so as to apply my knowledge and skills besides enhancing my capabilities as a professional. WORK EXPERIENCE

Transcriptionist

Eracon [ 01/2023 – 06/2024 ]

City: Rawalpindi Country: Pakistan

• Reviewing calls of US Automotive Industry.

• Monitoring Dealership Customer Service.

Transcriptionist

Servixer [ 08/2021 – 12/2022 ]

City: Rawalpindi Country: Pakistan

• Reviewing calls of US Automotive Industry.

• Monitoring Dealership Customer Service.

Transcriptionist

360Infomatic [ 07/2020 – 03/2021 ]

City: Rawalpindi Country: Pakistan

• Reviewing calls of US Automotive Industry.

• Monitoring Dealership Customer Service.

Customer service representative

Mars BPO [ 01/2020 – 05/2020 ]

City: Rawalpindi Country: Pakistan

• Handling Inbound calls.

• Making Follow up Calls.

Muhammad Abdul Salaam

Nationality: Pakistani Date of birth: 20/10/1988 Gender: Male

Phone number: +92-321*******

Email address: *******************@*******.***

WhatsApp Messenger: 923*********

Home: House No 14 KH No 641 Street No 13-D Police Colony Koral, Islamabad (Paki stan)

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Sales Officer

Oppo [ 03/2019 – 12/2019 ]

City: Rawalpindi Country: Pakistan

• Maintained stock of whole.

• Made deals with dealers for model shops and exclusive zones.

• Provided stock to shop from the whole seller to get maximum sales.

• Find places in the market to get good a location for company branding in the form of vinyl pasting and shop boards.

Airport security officer

Emirates Group Security [ 06/2016 – 12/2018 ]

City: Dubai Country: United Arab Emirates

• DPS Training Certificate by Dubai Police.

• CAPU (Cargo & Aircraft Protection Unit) Training

• US, UK, Australian Flight Security Training.

• ETD (Explosive Trace Detection) Specialist Training.

• Cargo Build-Up, Break-Down Training.

• Fire & Safety Training.

• Emirates(EK), ), Virgin Atlantic(VS), British Airways(BA), Singapore Airline(SQ), Air Canada(AC), Flynas, Saudi Airline Security Check.

• US Flights and Uzbekistan Check-In counter.

• US Flights Baggage Makeup and Interline.

Sales & Ticketing Staff

Travelways International [ 07/2013 – 07/2014 ]

City: Rawalpindi Country: Pakistan

EDUCATION AND TRAINING

Bachelor of Arts

University of Punjab [ 2008 ]

City: Lahore Country: Pakistan

Amadeus Basic Functionality Course

Skill Development Council [ 2012 ]

City: Islamabad Country: Pakistan

Airline Ticketing Course

Skill Development Council [ 2012 ]

City: Islamabad Country: Pakistan

Diploma in MCSE/CCNA

Khyber Institute of Professional Skills [ 2014 ]

City: Islamabad Country: Pakistan

Diploma in Civil and Quantity Surveyor

AEG Institute of Technical & Professional Education [ 2015 ] City: Rawalpindi Country: Pakistan

Special & Short Duration Training Course

Khyber Pakhtunkhwa Trade Testing Board [ 2015 ]

City: Islamabad Country: Pakistan

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Other language(s):

English

LISTENING C2 READING C2 WRITING B2

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

Panjabi; Punjabi

LISTENING C1 READING A1 WRITING A1

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

Driving Licence: A

Driving Licence: B

LANGUAGE SKILLS

Mother tongue(s): Urdu

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user COMMUNICATION AND INTERPERSONAL SKILLS

Assertive, Team Player, Delegating, Goal Oriented, Problem Solver, Patient, Computer Literate, Good Speaker.

DIGITAL SKILLS

Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / Proficiency of using computer and internet / various social media (including: Facebook, Twitter, YouTube, LinkedIn, Instagram) DRIVING LICENCE

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