Program Manager Be A
Resume:
Jamil Cooks
Colorado, El Paso County
**********@*****.***
Work Experience
Program Manager
Latino Coalition for Community Leadership
July 2023 to Present
Fair Chance Hiring Program Manager
• Recruiting of employers across Colorado into Fair Chance Hiring network
• Facilitating Fair Chance Hiring training to employers in Colorado
• Liaison between stakeholders within the Fair Chance Hiring initiative to ensure program efficiency
• Creating recruiting and networking strategies for program recognition and reach
• Strategic planning for program longevity and fidelity Program Manager
Latino Coalition for Community Leadership
August 2022 to July 2023
Community Connections Program Manager
• Coordination of program between state entities and stakeholders within sphere of program.
• Team cohesion and programmatic training and development
• Understanding of roles of government, non profits, and mission personnel in regards to companies mission to further efficiency of programs.
• Grant and budget application in regards to grantees and the state department
• Regular analysis of data and program efficiency using learned techniques and data programs
• Implementing culture within the state department to build cohesion with outside entities
• Lead staff person for all programmatic arms
• Working with executives and building quantitative and qualitative reports for all program aspects.
• Understanding and creation of all operations and programs to ensure quality program results
• Conducted organizational and programmatic health evaluations and team performance reviews. Compliance Implementation Officer
CommunityWorks
February 2020 to July 2022
Responsibilities
• Oversight and Compliance of all company Policies, Programs, and Contracts.
• Quality assurance of site processes and data maintenance
• Lead trainer for all site directors and programs in the state of Colorado
• Data management
• Implementation and training of all company policies and procedures
• Managed grantmaking and contract processes
Site Director
CommunityWorks-Colorado Springs, CO
January 2018 to July 2022
Responsibilities
• Recruitment and training of Colorado Springs staff
• Budgeting
• Yearly fulfillment and analyzation of all grants and contracts
• Securing of MOU’s and LOA’s
• Project Management
• Community relations and resource management
• Day to day operations and scheduling coordinator
• Case management
• Fundraising
• Development of earned income strategies
• Data analyzation and implementation for new and current programs Front Office Manager/Assistant General Manager
Taj Palace-New Dehli, India
July 2016 to January 2018
• Managed front desk operations, overseeing a team of 200 receptionists and ensuring smooth check- in/check-out processes for guests
• Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction
• Maintained inventory of room keys, ensuring proper distribution and security measures were followed
• Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
• Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements
• Created daily reports on occupancy rates, revenue generated, and other key metrics to inform decision- making processes
• Coordinated with sales team to manage group bookings and ensure seamless execution of events or conferences held at the hotel
• Implemented cost-saving measures such as energy conservation initiatives and paperless processes in the front office department
• Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests
• Collaborated with the finance department to reconcile billing discrepancies and ensure timely payment processing from guests
• Developed strong relationships with repeat guests through personalized interactions and special recognition programs
• Oversaw the maintenance of lobby area cleanliness standards by coordinating with housekeeping staff throughout the day
Education
Bachelor's in Business administration
Alcorn State University - Lorman, MS
2012 to 2015
Bachelor of Science in Business Management
United States Air Force Academy
July 2009 to May 2012
Skills
• Creation of New Hire Training for Choice Hotels Program (3 years)
• Project Management (4 years)
• Microsoft Office (10+ years)
• QuickBooks (3 years)
• Content development
• Fundraising
• Compliance management (4 years)
• Budgeting
• Marketing
• Research
• Data entry (4 years)
• Motivational interviewing (3 years)
• Trauma informed care (3 years)
• Case management (4 years)
• Program Management
• Process Improvement
• Google Suite
• Organizational skills
• Communication skills
• Night audit
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