Intelligence Operations Process Improvement

Michael W. Mock

Lovettsville, VA 571-***-**** ad9dbt@r.postjobfree.com

Intelligence Operations Leadership Professional

Servant Team Leadership & Training Performance Management Financial, Audit & Quality Management Award-winning, hands-on and loyal Intelligence Operations Leadership Professional with 20+ years of hands-on intelligence industry experience as an employee advocate and trusted advisor. Heads multiple intelligence operational projects simultaneously to streamline efficiency, exceed goals, drive continuous process improvement, and cultivate a unified team. Recognized as a levelheaded, approachable and personable team player and trustworthy customer liaison with an open door, transparent policy. Detail-oriented, analytical problem solver that is recognized as a process improvement specialist, fast learner, high performer, excellent communicator and self-starter. Solutions- and results-focused team builder and military veteran (US Navy) with tireless work ethic seeking to leverage background into a director role for a progressive organization in the intelligence operations space. Possesses active clearance: TS/SCI (Active) with CI Poly.

Key Career Highlights & Contributions

Directed 90+ employees, delegated tasks, scheduled manpower, and monitored performance for productivity.

Trained/coached staff members on best practices, operational protocol, and tactics to maximize performance.

Led budgets worth up to $80 million and focused efforts on sustaining zero profit erosion throughout entire tenure.

Formulated and implemented departmental and organizational policies and procedures to maximize output.

Streamlined operational efficiency by implementing continuing process improvements for maximum throughput.

Ensured headcount levels met operational demands by monitoring staffing initiatives, identifying, recruiting, interviewing and hiring top talent, terminating under-performers, and coordinating manpower to drive workflow.

Managed effectively with pragmatism through tough demanding client circumstances and limited resources.

Partnered with leadership team to devise strategies for meeting financial, operational and regulatory goals.

Aided the executive team by sharing insights and operational statistics to measure KPIs for continuous improvement.

Skills: Succession Planning, Intelligence Reporting, Intelligence Analysis, Risk Management, Diversity & Inclusion, Mentorship & Coaching, Cost Control, Budgeting, Forecasting, P&L, Stakeholder & Vendor Relations, Regulatory Compliance, Public Speaking, Program Management, Procurement & Supply Chain Management, Emerging Technology & Trend Monitoring

Career History

Executive Director, Dun and Bradstreet, Jacksonville, FL 2022-2024

Partnered with various companies to enable Intelligence collection

Business Development capturing and renewing 100% of target goals

Managed all aspects of contracting from inception, capture, award and profitability while ensuring every aspect of client/customer success and satisfaction

Michael W. Mock 2

Director of Program Management Office (PMO), Creative Radicals, Reston, VA 2020-2022

Managed multiple personnel ensuring proprietary software was delivered on time and successfully.

Maintained profitability across all programs spread across multiple agencies.

Maintained sole customer interface/engagement ensuring client satisfaction on existing requirements.

Managed both Prime and SUBk contracts and relationships. Senior Cyber Manager/Program Manager, ManTech International, Reston, VA 2016-2020

Sustained the most profitable top programs for the business unit, achieving an 88% profit on highest development program.

Supported the Intelligence Community (IC) including the technical collection, production and analysis of national systems.

Directly grew 6 existing cyber development CNA/CNE/CNO programs from $5M to $12M in under 2 years with a combined team of 35+ engineers encompassing O&M and RDT&E services, systems development, financials and on-time deliverables with direct customer engagement. Program Manager, Oceans Edge Inc., Reston, VA

2015-2016

Increased program value from $1M to $4M+ while managing 4 programs consisting of 20+ engineers for CONUS and OCONUS operations.

Mentored and motivated staff, and led operations to ensure attainment of optimal performance standards.

Set operational expectations and held team accountable for meeting expectations to increase productivity.

Mitigated regulatory risks by ensuring compliance of safety protocol, company operational policies and procedures, and system lifecycle planning, test and evaluation execution. Director of National Security Division, Dependable Global Solutions, DoD, Washington, DC 2010-2015

Managed telecommunication systems through the Research and Development (R&D) phases to include design, implementation, installation, logistical supply chain (ordering, receiving and delivering), training and full life cycle management on behalf of the U.S. Government. Vendors included AT&T, Verizon, and various overseas telecom carriers.

Captured the single, program-wide procurement customer acquisition in 5 years by utilizing relationship cultivation, thus yielding a 4-year contract worth $7M with a 30-member team.

Executed $80M+ in funding from concept through field, increasing program values/revenues throughout entire tenure Year over Year (YOY).

Performed special advisory tasks to support technology development (RDT&E) to the DoD Enterprise.

Evaluated Government Off-The-Shelf (GOTS), Commercial Off-The-Shelf (COTS) and existing technologies for future investment in Research, Development, Training and Evaluation (RDT&E). Michael W. Mock 3

Collaborated with agencies, COCOMs and the Armed Services (Army, Navy, Air Force, Marine Corps) to communicate insights for identifying, optimizing and integrating operational-specific technology products and data strategies.

Created candidate intelligence products and conducted working inter-service/inter-agency working groups to refine respective products.

Proposed methods to baseline and configuration manage the products and established methods for users to propose new products easily accessible via the standard systems, such as Secret Internet Protocol Routed Network (SIPRNET).

Spearheaded projects throughout the entire life cycle, including scoping, requirements gathering, client relations, leadership, conflict resolution, budgeting and updates to ensure 100% on-time, within-budget completion.

Aided leadership and project stakeholders for numerous concurrent projects by producing monthly Program Management Reviews (PMRs) reports, communicating project status, deviations, or insights, and reporting KPIs, completions, and hours to help facilitate executive decision-making; executed programs and ID/IQ contract prime and sub-contracting efforts.

PREVIOUS WORK HISTORY/MILITARY:

CCS (Collaborative Collection Strategist) Coordinator, Booz Allen Hamilton, NGA, Washington, DC, 2008-2010 Work Center Manager/All Source Intelligence Analyst/Imagery Interpreter, US Navy, Office of Naval Intelligence

(ONI), 2007-2008

Program Manager/Intelligence Analyst, US Navy, 2003-2007 Strike Cell/Maritime Terrorism Analysis Support Cell (MTASC) Counter-TerrorismWorkCenterSupervisor,US Navy, USS John F. Kennedy, Mayport, FL, 2000-2003

Intelligence Analyst, US Navy, Atlantic Intelligence Command, Norfolk, VA, 1997-2000 Education, Licensure & Training

BS, Intelligence Studies, American Military University (IP) Certifications: Operational Intelligence Analyst (NEC 3924), Strike Intelligence Analyst (NEC 3923), Imagery Interpreter (NEC 3910), Brig Afloat Supervisor Qualification, Master at Arms Watch Commander Qualification, SSET

(Shipboard Security Engagement Tactics), ASP Qualified, MK 23, M-16, M-9, MP-5, M-4, AK-47, Marine Corps Martial Arts (Tan Belt), Tae Kwon Do (Green Belt), Lock Picking Team Trainer, SIAC (Strike Intelligence Analysis Cell) Team Trainer

Technical Aptitude

Languages/Platforms Knowledge: Microsoft, Linux

Software/Tools: Precision Targeting Workstation (PTW), National Imagery Exploitation System (NIES), Collection Management Workstation (CMWS), Gemini, MIDB, Community Airborne Library Architecture (CALA), Commercial Satellite Imagery Library (CSIL), Community Motion Imagery Library (CMIL), IEC, EAC, National Exploitation System

(NES), Imagery Exploitation Support System (IESS), Remote View, FalconView, Web-Based Access and Retrieval Portal (WARP), Distributed Common Ground Station-Navy (DCGS-N), Global Command Control System-Maritime

(GCCS-M), Imagery Product Library (IPL), Joint Concentrator Architecture (JCA), National Imagery Library (NIL), Requirements Management System-Web (RMS-Web), Web Fish Tools (WFT), Windows File Transfer Protocol

(WS-FTP), Global Broadcast System (GBS), SOCET GXP Electronic Light Table, MIRC Chat, Microsoft Office Examination Tool (MOET), PATHFINDER, Automated Message Handling System (AMHS), ARC GIS, Microsoft Office Suite, Enhanced Communication System (ECN)

Michael W. Mock 4

Operating Systems: Code Division Multiple Access Architectures (CDMA), Global Switch Messaging Architectures

(GSM), Global Positioning System (GPS) Chipsets, Thurya Communications, Iridium Communications, Google Earth, Analyst Notebook, Satellite Communications, Near Vertical Incidence Sky Wave (NVIS) Communications, High Frequency (HF) Communications, Ultra High Frequency (UHF) Communications, Very High Frequency (VHF) Communications, Close Access Persistent Surveillance Systems

Contact this candidate