Customer Service Branch Manager
Resume:
Jonalie V. Macoy
OIC BRANCH MANAGER
ABOUT ME
Detail-oriented individual
with over 10 years of
experience in retail and
restaurant industry, with
sales and customer service
expertise.
I am a reliable, responsible
and hard-working person. I
am a mature team worker
and adaptable to all
challenging situations. I can
work well both in a team
environment as well as
using my own initiative, also
to work well under
pressure and adhere to
strict deadlines.
LOCATION
134 Villaluz Street Angono,
Rizal, Philippines 1930
Phone
ad9dbc@r.postjobfree.com
SKILLS
• PEOPLE
MANAGEMENT
• OPERATE AND
TROUBLE SHOOTS
POINT OF SALES
• CUSTOMER
SERVICE
• ACCURATE
MONEY
HANDLING
• DOCUMENTATIO
N AND RECORD
KEEPING
• INVENTORY
MANAGEMENT
Experience
April 2024 to Present
OIC MANAGER JOLLIBEE (FRANCHISE) PASIG CITY
• Over sees the overall Store performance, to ensure it’s performing effectively. Creating and implementing business strategies and delegating tasks to team members. Making sure that the people, machines, materials and methods needed are in place and well managed by each member of the team. October 2022 – May 2023
CUSTOMER EXPERIENCE AGENT ALORICA MAKATI
• Helps improve the experience of every customer by answering calls and making outbound calls in time. Helps customers to make their online shopping experience easier and more comfortable.
November 2016 – Aug. 2020
MANAGER JOLLIBEE FOOD CORP. PASIG CITY
• Responsible for daily store operations. Managing people, profit, product and overall daily performance of the store. Making sure that the store has enough materials to use, by properly managing the ordering and inventory. Making accurate daily deposits of sales and managing crew performance. September 2013 – Aug. 2016
SUPERVISOR ROBINSONS SUPERMARKET PASIG CITY
• Addressing customer and employee concerns and complaints or requests. Ensures all cash registers are working, have correct amount of cash and sales. Making schedules of employees and customer service is in place. Ensures that store sales are accurate and makes timely deposit.
October 2011 – Aug. 2013
MANAGER MCDONALDS PHILIPPINES RIZAL
• Responsible for daily store operations. Managing people, profit, product and overall daily performance of the store. Making sure that the store has enough materials to use, by properly managing the ordering and inventory. Making accurate daily deposits of sales and managing crew performance. Education
ICCT COLLEGE CAINTA RIZAL
2011 BACHELOR OF ARTS
Graduate of Bachelor of Science Business Administration Major in Information Technology
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