Customer Service Sales Associate
Resume:
Genesis Gissel Castellon
**** ******* *****, ********, ** 43219
******************@*****.***
SKILLS
●Bilingual in Spanish and English (reading, writing, listening, and speaking).
●Excellent Telephone Etiquette.
●Strong Customer Service Skills.
●Ability to effectively address customer concerns and escalate issues to management when necessary.
●Experience in public speaking and performing.
●Comfortable speaking fluently in front of groups.
EXPERIENCE
Waitress, The Pinos / Reynoldsburg, OH
May 2021 - August 2021
●Greeted guests and took drink and food orders.
●Provided attentive service to meet guest needs in the dining area.
●Delivered food from the kitchen to guests in a timely manner.
Sales Associate, Spirit Halloween / Reynoldsburg, OH
October 2021 - November 2021
●Assisted customers in finding the right products or services for their needs.
●Processed customer payments and packaged purchases.
●Maintained a clean and presentable store environment.
Sales Associate, Buckle / Easton Town Center, Columbus, OH
February 2022 - November 2022
●Processed customer payments and packaged items.
●Handled transactions, including POS, credit, cash, and returns/exchanges.
●Assisted customers in selecting appropriate products.
●Managed customer inquiries via phone and in person.
Teller Assistant Manager, PLS Financial / West Broad, Columbus, OH
April 2023 - December 2023
●Utilized communication skills and attention to detail in daily tasks.
●Trained in check processing and monitored client payments.
●Handled daily cash and wire transactions, managing over $15,000 daily.
●Performed opening and closing responsibilities, earning the trust of management.
●Maintained a clean and organized store environment.
Front Desk Receptionist, Lower Lights Christian Center / West Broad, Columbus, OH
January 2024 - Present
●Customer service providing patient the best experience.
●Registered new and existing patients, ensuring accurate completion of paperwork and verification of demographic and financial information.
●Managed patient reminder calls, rescheduling, and follow-ups.
●Verified insurance information, collected copays, and informed patients of their financial obligations (serving over 45 patients daily).
●Registered patients for dental and optometry appointments.
●Experienced with EPIC systems, electronic medical record (EMR),managing healthcare records improving patient care,increase efficiency and streamline processes.
EDUCATION
Phlebotomy Training Program,
Phlebotomist training specialist
●Successfully learned venipuncture and capillaries techniques.
●Develop safety training by following OSHA rules by also wearing proper personal protective equipment when working in the laboratory.
●Medical terminology and anatomy.
●Excellent attention to detail.
●Patient privacy practices, labeling and accuracy of records.
Reynoldsburg High School, Encore Academy / Reynoldsburg, Ohio
Class of 2022
●Participated in the Performing Arts program as a set assistant, understudy, and stage manager.
●Recognized by teachers for responsibility and engagement in class.
●Earned recognition in Honor Class “Silver.”
Eastland-Fairfield Career & Technical Schools / Fairfield, Ohio
Class of 2022
●Participated as a set assistant and stage manager.
●Cast member of Deck the Stage (December 4th and 8th, 2021).
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