Customer Service Client Support

Roslyn Emanuel

***********@*****.*** 757-***-**** Liverpool, NY

Summary

Seasoned professional with 20 years of experience in customer service and claims processing, adept at managing systems and adhering to policies. Skilled in accurate claims input, issue resolution, and service delivery using industry-specific software. Actively seeking a Claims Processor I role to leverage expertise in efficient claims handling and client support. Work Experience

Carrier Corporation

Customer Relations Specialist East Syracuse, NY Jun 2023 - Present

• Provide comprehensive technical assistance for HVAC, plumbing, and electrical repair inquiries to ensure customer satisfaction and service provider support.

• Manage the warranty verification process and facilitate the registration of equipment for new homeowners, ensuring proper transfer and documentation.

• Address and resolve customer complaints through effective communication, maintaining a high volume of daily interactions with an average of 70 calls.

ADP-Remote

Associate Client Support Consultant Norfolk, VA Apr 2021 - Apr 2023

• Provided comprehensive support to clients, resolving a diverse range of issues across Human Capital Management domains, including HR, Payroll, Tax, and Garnishments.

• Cultivated strong client relationships through effective communication and problem-solving skills, primarily via telephone interactions.

• Enhanced client satisfaction by rapidly assimilating complex information on software and industry-specific practices, applying this knowledge to address client inquiries and challenges. United Airlines Ground Express

Customer Service Representative Lead Syracuse, NY Feb 2016 - Apr 2021

• Delivered comprehensive customer assistance, including check-in and boarding support, contributing to a seamless travel experience.

• Managed safe and efficient aircraft arrivals and departures, ensuring adherence to schedules and operational protocols.

• Provided a hospitable and responsive environment for passengers, utilizing industry-specific software and tools for effective service delivery.

Dot Foods, Inc. (part-time)

Human Resources Assistant Liverpool, NY May 2016 - May 2017

• Streamlined office operations by efficiently managing mail sorting, filing, and call routing, ensuring timely communication and organizational fluidity.

• Supported administrative staff by coordinating meeting schedules and maintaining office supply inventory, contributing to a well-organized and functional work environment. Conduent Business Services, LLC (Formerly Xerox)

Employer Support Claims Processor Secaucus, NJ Aug 2014 - Nov 2015

• Responded to customer inquiries and informed clients of available services, ensuring timely and effective resolution of issues related to Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Health Reimbursement Arrangements (HRA).

• Assisted new employer clients in the setup and financial processing of Benefit Wallet accounts, supporting their understanding of employee account funding options.

• Processed medical claims by inputting CPT and ICD codes for provider payouts, contributing to the accurate and efficient auditing of paid claims.

National Grid

Office Technician/Administration Syracuse, NY Oct 2009 - Apr 2014

• Compiled and curated essential documents, reports, and records, ensuring accuracy and coherence in information management.

• Utilized SAP and ORACLE for the preparation of detailed time and mileage reports, performing precise arithmetical computations.

• Supported invoice and report generation through meticulous data entry, maintaining data integrity and statistical information.

Customer Service Call Center Representative Syracuse, NY Dec 2007 - Oct 2009

• Resolved a wide range of customer inquiries including billing discrepancies, payment challenges, and service interruptions, ensuring timely and effective solutions.

• Coordinated new service installations and transfers, and facilitated payment arrangements, maintaining high customer satisfaction through the management of over 80 daily customer interactions. RMSCO INC

Medical Biller and Accounts Payable Liverpool, NY Aug 2003 - Sep 2007

• Accurately processed and submitted insurance claims, utilizing ICD coding to reflect patient diagnoses and treatments, ensuring compliance with healthcare reporting standards.

• Conducted thorough analysis of patient records to determine appropriate coding for accurate billing and documentation, contributing to the maintenance of HEDIS quality measures. Education

Colorado Technical University Online

Bachelor's degree, Business Denver, CO Dec 2023 Liverpool High School

High school diploma or GED, Business Liverpool, NY Jun 1984 Certifications

Driver's License None

Skills

Inventory, Sap, Icd-9, Administrative, Data Entry, Customer Service, Call Center, Customer Care, Customer Support, Logistics, Medical Office Experience, Financial Analysis, Interviewing, CPT Coding, Medical Billing, Medical Coding, Insurance Verification, Icd-10, Medical Records, Epic, Employee Orientation, Office Administration, Hipaa, Payroll, PeopleSoft, Employee Orientation, Hospital Experience, Human Resources, Medical Scheduling, Medical Terminology, Phone Etiquette, Microsoft Excel, SharePoint, Software Troubleshooting, English, Help Desk, Clerical Experience, Desktop Support, Recruiting, Microsoft Powerpoint, Time Management, Microsoft Office, Microsoft Outlook, Data Collection, Basic Math, Sales, Microsoft Word, Banking, Microsoft Access, Accounts Payable, Windows, Transcription, Fmla, Benefits Administration, Analysis Skills, Customer Relationship Management, Medical Office Management, Supervising Experience, Computer Literacy, Typing, Operating Systems, Order Entry, Financial Services, Ach, Google Suite, Loan Processing, Accounting, Documentation Review, Accounts Receivable, Team Work, Reliability, Flexibility, Problem-Solving, Training & Development, Medicare, Office Experience, Administrative Experience, Agile, Computer Hardware, Databases, Managed Care, Oracle, Investment Management, Communication Skills, Computer Skills, Math, Organizational Skills, Account Reconciliation, General Ledger Accounting, ICD Coding, Active Directory, QuickBooks, Computer Applications, Deadline Management, Communication, Analytical Skill, Reading Comprehension

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