Customer Service Security Officer
Resume:
MELODY RAEZER
SKILLS
• Security equipment use
• Leadership Qualities
• CCTV Surveillance
• Verbal Communication
Proven leader in security management, adept in CCTV surveillance and fostering seamless verbal communication, significantly enhanced safety protocols at Per Mar Security. Expert in emergency response, skillfully trained teams, and improved operational efficiency. Showcases leadership qualities and technical proficiency, ensuring robust security measures and high customer service standards.
WORK HISTORY
May 2022 - August 2022
Hospital Security Officer Per Mar Security, Wasawa Wis Covid
August 2018 - September 2020
Security Officer and Investigator Pioneer Security and Investigation, Cheyenne, WY
K-9 for almost a year. Several investigation theft prevention business and construction sites. Street patrol, traffic control,banking deposits and or money deliver,private business meetings and or parties. Block parties, race horses,body guard human. Cheyenne Frontier Days. Back up forPD and SO when needed!
Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
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Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
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Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
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Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
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Checked and verified photo identification prior to granting facility access.
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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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• Reported suspicious activities and persons to law enforcement. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
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CONTACT
Cheyenne, WY 82007
**************@*****.***
Bold Profile
May 2017 - September 2020
Shift Supervisor at Command Post and Investigater J.R. Gettier Investigation and Security, Willmington Delaware
January 1982 - September 1999
Security Officer Henderson Security Police, Denver, CO Screened individuals and prevented passage of prohibited articles into restricted areas.
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Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
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Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
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Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
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• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.4 Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
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• Responded to and resolved customer questions and concerns. Helped store management meet standards of service and quality in daily operations.
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• Enforced company policies and regulations with employees. Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
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Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
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Conducted routine inspections to check quality and compliance with established specifications.
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Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
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Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.Street patrols of our clients
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120 hrs classroom teaching how to do the job correctly. Construction site,street patrol,hand signal,traffic control self defense etc K9 school. Have taken some classes with SO officers. Any place that I could improve myself! And more professional
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Central High school Cheyenne Wyoming missed graduation by 1 class English literature! Still trying but me and English literature doesn't make sense!
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