Sales Associate Customer Service

Muhammad Qamar

**********@*****.***, linkedin.com/in

Rawalpindi, Pakistan

PROFESSIONAL SUMMARY

Dynamic and results-driven sales professional with over years of diverse experience in sales supervision, sales association, cashiering, and customer service. Proven ability to drive sales growth, lead teams to exceed targets, and deliver exceptional customer experiences. Expertise in inventory management, cash handling, and suggestive selling techniques. Demonstrated success in various retail environments, including supermarkets, department stores, and specialty shops. Adept at building strong customer relationships, resolving issues promptly, and ensuring a smooth, efficient sales process. Proficient in POS systems, inventory software, and customer relationship management tools. Recognized for strong leadership, excellent communication skills, and a commitment to maintaining a high standard of service. Seeking to leverage extensive experience and skills to contribute to a dynamic team in Canada, aiming to enhance customer satisfaction and drive business growth.

WORK EXPERIENCE

Sales Supervisor Mar 2016 - Aug 2024

Amjad Super Store • Rawalpindi, Pakistan

• Managed a team of sales associates, providing daily guidance and support to ensure sales targets were consistently met.

• Implemented effective sales strategies that increased overall store revenue within the first year.

• Monitored inventory levels and coordinated with the purchasing department to maintain adequate stock levels and minimize out-of-stock situations.

• Conducted regular staff training sessions on product knowledge, customer service, and sales techniques, resulting in improved customer satisfaction scores.

• Resolved customer complaints and issues promptly and professionally, ensuring high levels of customer retention.

• Developed and implemented promotional campaigns and special sales events to drive foot traffic and boost sales during slow periods.

• Prepared weekly and monthly sales reports for management, highlighting key performance indicators and areas for improvement.

• Ensured compliance with company policies and procedures regarding cash handling, returns, and exchanges.

• Fostered a positive work environment through effective communication, motivation, and recognition of team achievements.

• Collaborated with other departments such as marketing and operations to streamline processes and improve overall store efficiency.

Sales Associate Aug 2008 - Feb 2016

Emporium Mall • Rawalpindi, Pakistan

• Demonstrated exceptional sales skills by consistently achieving and surpassing monthly sales targets, resulting in a significant increase in store revenue.

• Utilized product knowledge and excellent communication skills to engage with customers, understand their needs, and recommend suitable products, resulting in a high rate of customer satisfaction.

• Actively built and maintained strong customer relationships through personalized interactions, follow-up communication, and post-sale support, fostering a loyal customer base.

• Assisted customers in product selection, providing detailed information about features, benefits, and pricing to help them make informed purchasing decisions.

• Operated point-of-sale (POS) systems proficiently, efficiently processing cash and credit transactions with a high degree of accuracy.

• Maintained a clean and organized sales floor, ensuring merchandise was attractively displayed and well-stocked to enhance the shopping experience.

• Collaborated with team members to implement promotional activities and sales strategies, effectively contributing to increased foot traffic and sales volume.

• Handled customer inquiries, concerns, and complaints promptly and professionally, resolving issues to the satisfaction of the customer and maintaining positive relationships.

• Contributed to inventory management by conducting regular stock checks, restocking merchandise, and coordinating with the inventory team to ensure optimal product availability.

• Actively participated in ongoing training programs to stay updated on product knowledge, sales techniques, and industry trends, enhancing performance and customer engagement. Sales Person / Cashier Sep 2000 - Jul 2008

Al Haram Cash & Carry • Rawalpindi, Pakistan

• Provided exceptional customer service by warmly greeting customers, addressing their inquiries, and resolving any issues promptly and efficiently, ensuring a positive shopping experience.

• Accurately processed customer transactions using the point-of-sale system, handling cash, credit, and debit card payments, and ensuring the cash register balanced at the end of each shift.

• Managed cash registers, including opening and closing procedures, and maintained detailed records of daily sales and transactions, ensuring financial accuracy and accountability.

• Assisted customers in locating specific products, provided detailed product information, and made informed suggestions to meet their needs, thereby enhancing customer satisfaction and driving sales.

• Maintained a clean and organized sales floor and cashier area, ensuring that products were displayed attractively and that shelves were well-stocked, contributing to a pleasant shopping environment.

• Monitored inventory levels, coordinated with the stockroom for timely restocking, and reported any discrepancies to management, ensuring product availability and preventing stockouts.

• Collaborated effectively with team members to ensure seamless store operations, supported colleagues during peak times, and participated in team meetings to discuss strategies for improving sales and customer service.

• Handled customer returns and exchanges in accordance with store policies, processed refunds or replacements, and ensured customer complaints were resolved satisfactorily.

• Conducted end-of-day cash reconciliation, preparing and submitting daily sales reports to management, and ensuring all financial transactions were accurately recorded and accounted for.

EDUCATION

University Degree Apr 2009 - Oct 2014

AIOU Islamabad, Rawalpindi, Pakistan

MBA

SKILLS

• Proven ability to lead and motivate sales teams to achieve and exceed targets.

• Excellent in building strong customer relationships and ensuring satisfaction.

• Inventory Management: Skilled in managing stock levels, conducting audits, and reducing shrinkage.

• Proficient in cash register operations, balancing tills, and ensuring accurate transactions.

• Expertise in upselling and cross-selling to increase sales and enhance customer experiences.

• Experienced in using point-of-sale systems and inventory management software.

• Strong leadership skills with a focus on team development and performance improvement.

• Adept at resolving customer issues promptly and maintaining a positive store environment.

• Excellent verbal and written communication skills for effective interaction with customers and team members.

• Efficient in managing time and prioritizing tasks to ensure smooth store operations.

• Conducted end-of-day cash reconciliation, preparing and submitting daily sales reports to management, and ensuring all financial transactions were accurately recorded and accounted for.

• Proficient in MS office all suite of Applications. VOLUNTEER WORK

Member of Aurat Foundation Feb 2022 - Jan 2023

Aurat Foundation • Rawalpindi, Pakistan

• Assisted in organizing fundraising events and campaigns to support the organization’s mission

• Contributed to outreach efforts to promote awareness of women’s rights and issues in the local community

• Participated in community service projects and initiatives organized by the foundation

• Provided support and resources to women in need through the foundation’s various programs and services

• Collaborated with other volunteers and staff members to develop and implement new projects and initiatives aimed at empowering women

• Advocated for the rights of women and girls through community engagement and awareness-raising activities.

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