Medical Assistant Patient Care

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DaneisHA DuRHAM

Glendale, AZ ***** ¢ 612-***-**** ¢ DaneishaDDurhamagmail.com

Professional Summary

Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and

office-based tasks by applying strong multitasking and organizational abilities. Independent

worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Skills

© Medical office administration © EMR/EHR

Insurance claims © Medical transcri

*cPR ¢ Compassionate

© Direct Patient Care ¢ Assisting with physical exams

© Electrocardiographic rhythm recogniti * Phlebotomy

© Laboratory maintenance © Ultrasound performance

© Injections @ Attention to detail

‘ Proficient in Microsoft office, word, excel __ Strong customer service skills

Work History

Medical Assistant, 01/2019 to 06/2020

CENTER FOR HEMATOLOGY AND ONCOLOGY - Sun City West, AZ

© Sanitized, restocked and organized exam rooms and medical equipment

Enhanced patient outcomes by providing knowledgeable education on procedures,

medications and other physician instructions.

‘© Supported duties for diagnostic and technical treatment procedures, such as setting up and

operating special medical equipment and apparatus.

© Obtained client medical history, including medication information, symptoms and allergies.

Conducted preliminary evaluations, including measuring weight, temperature and blood

pressure, and documented results with accuracy.

Called and faxed pharmacies to submit prescriptions and refills.

Prepared and administered medications to patients.

Submitted prescriptions to pharmacy via phone, fax or web.

Performed clerical duties, such as word processing, data entry, answering phones and filing

Producer Help Desk Representative, 05/2017 to 04/2018

United HealthCare Services Inc. - Minnetonka, MN

# Increased sales by educating insurance agents on benefits of products and services in

comparison to competitors.

© Explain features, advantages and disadvantages pf various policies to promote sale of

insurance plan.

© Operate office equipment, such as voicemail messaging systems, word processing,

spreadsheets or other software applications to prepare reports, invoices, financial statements,

letters, case histories, or medical records.

© Assist insurance agents with Medicaid/Medicare eligibility levels for potential clients. Ensure

that policy requirements are fulfilled including any necessary examinations and completion of

appropriate forms.

Billing Account Manager, 05/2015 to 10/2017

Transportation Management Services — Saint Paul, MN

© Compiled and analyzed data for review by senior management of loan loss reports to measure

portfolio performance.

‘¢ Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

‘© Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks,

independently addressing and resolving issues.

© Identified, researched and resolved billing variances to maintain system accuracy and

currency.

Emergency Dispatcher, 07/2013 to 03/2015

Central Station USA — Saint Paul, MN

© Optimized productivity to improve on-time emergency response and life support.

* Cultivated client rapport by interfacir aid with medical emergencies.

* Automated document flow by ensurisiiill Bt @y mania fire, accident and emergency reports

were maintained with 100% accuracy

* Received public emergency and non-emergency calls and supervised response prioritization in

order to effectively dispatch official units such as police, fire and EMS while tracking data in

real-time environments.

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