Instructional Design Project Management

Dr. Nancy Morehouse

ad9bac@r.postjobfree.com 847-***-**** in/nancymorehouse

EDUCATION

Doctor of Education, Organization Change & Leadership University of Southern California • 2023

Master’s - Education, Secondary Education

Minor in Instructional Design & Curriculum Development • DePaul University • 2005 Bachelor in English Literature

Minor in Business Administration • Beloit College • 1984 SUMMARY

Throughout my career, I have specialized in Diversity, Equity, and Inclusion (DEI) initiatives, driving organizational change through strategic project management and business analysis. My expertise in Instructional design and delivery has enabled me to develop impactful training programs that resonate with diverse audiences, while my ability to collaborate with leadership and key stakeholders ensures alignment with corporate objectives. I excel in conducting thorough risk assessments and leveraging qualitative and quantitative analysis with leading AI technology to provide actionable insights and comprehensive reports that inform strategic decision-making. EXPERIENCE

Learning & Development Consultant

Grainger November 2021 - Present, Lake Forest, IL

• Development of a UX interface for the Chat channel emphasizing human-centered design and strategic alignment with organizational goals.

• Communicated to Senior leadership and stakeholders for multiple POC and Pilot program approvals.

• Change Management for the Global Call Center including the conversion from the SAP CRM to Salesforce.

• Developed end-to-end Human-centered design curriculum for New Hire and continuing training programs for global employees.

• Developed a Learning Roadmap Blueprint for employee development and advanced learning. Education Program Manager

Trustmark January 2020 - April 2022, Lake Forest, IL

• Led Change Management initiative for a company-wide Salesforce CRM implementation.

• Sales development and education of employee benefits portfolio of products and solutions to various client-facing teams to promote awareness and enhance consultative selling skills.

• Collaborated with strategic partners to deliver professional development workshops on using data to drive sales improvement effectively.

• Developed and delivered training sessions to those in non-sales roles for further general employee benefits and product education, resulting in increased employee enrollments and reduced customer service issues.

• Managed developing an employee education program for diversity, equity, and inclusion, including creating a curriculum and scheduling training sessions for participants.

Insurance Broker / Sr. Instructional Design & Trainer Aon July 2014 - January 2020, Lincolnshire, IL

• Conducted a Future-of-Work study to determine the organization's future needs and designed a 3-year Change Management plan.

• Researched and developed training materials on AI, Blockchain, and IoT using interviews with subject matter experts, web searches, and document analysis.

• Facilitated and produced dynamic Instructional design projects with the successful launch to over 1,850 global employees.

• Increased training completion rate from 15% to 75% within eight months by developing and implementing a blended learning strategy.

• Enhanced UX ability and improved customer engagement scores by 22%. Systems Data Analyst / Project Management

Allstate November 1997 - November 2003, Northbrook, IL

• Project Management for complex, National IT projects with stakeholders and up to 25 resources with a budget of $75M, achieving on-time delivery and 95% resource utilization.

• Coordinated Change Management of project stakeholders, milestones, and produced reporting to keep track of budget and progress.

• Facilitated defining project scope, goals, tasks, and resource requirements.

• Managed the progress of projects while supporting and implementing change control procedures.

• Created project plans and schedules and monitored performance to ensure on-time completion and budget adherence. CERTIFICATIONS

Northwestern University 2024 Evanston, IL • 2024

Executive Certificate – AI Applications for Growth Practical skills to harness Artificial Intelligence for organizational advancement. Nancy Morehouse Page 2 of 2

ASU+ GSV Summit 2023 San Diego, CA • 2023

SXSW EDU 2023 Austin Texas • 2023

Certified Employee Benefits Specialist

The Wharton School, University of Pennsylvania, International Foundation of Employee Benefits Chartered Property and Casualty Underwriter (CPCU) Chapter Member INVOLVEMENT

Disability Business Resource Group Pillar Leader • August 2022 - Present Grainger

• Promoted Neurodiversity across the Enterprise by setting up Roundtables and training opportunities to colleagues.

• Led my team as a SME to develop and pilot Inclusion and Belonging practices and accommodation resources for disabled employees.

• Increased existing employee access and work-life practices for disabled employees.

• Developed and implemented strategies to attract and recruit qualified applicants with disabilities to fill existing job openings. Certified Employee Benefits Specialist (CEBS) Society Chicago, IL • Chapter President • August 2021 - Present

• Develop speakers and programs for continuing education, presentations delivered to over 300+ members increasing memberships by 20%.

• Lead dynamic meetings focused on fostering collaboration and strategic decision-making to drive our organization's mission Publications

Unstoppable: The Rise of Female Global Leaders (Amazon – 2024) SKILLS

Fields of Interest and Research: Neurodivergent Hiring programs, Mental Health, Social Equity, Complexity issues for the integration of Artificial Intelligence in Corporations, Design Thinking, Human Centered Design, Creativity and Innovation, Leadership Specialized Software: SPSS, Alteryx, Qualtrics, Power BI, Gen AI, Atlas AI, Microsoft Office, SharePoint, MS Forms Soft Skills: Excellent oral and written communication, Root-cause analysis, Self-Motivated, Teamwork, Ethics, Multitasking, Adaptability, Open-Minded, Progressive thinking, Mindfulness

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