Customer Service Representative
Resume:
CONNIE
UPTON
********@*****.***
PROFESSIONAL SUMMARY
Customer Service Rep
Dedicated Customer Service Specialist with 8+ years of hands-on experience guiding customers in purchasing processes, making product or service recommendations and resolving complaints.
Versed in handling client vendor issues in person and through phone, fax and email.
Tactful and respectful professional possessing consistent reputation of product prestige and excellent customer service.
SKILLS
8+ years of customer service-oriented experience in diverse work environments
Familiar with all aspects of processing payment transactions, (cash, debit, credit, etc.) as well as experience balancing end of day receipts/registers
Proficient answering and directing calls /messages
Strong experience with all aspects of inventory control and order entry
Microsoft Office Applications: Word, Excel, and Power Point, E-mail, POS
Excellent communication, interpersonal and problem-solving skills
Able to multitask and ensure that customer's expectations are being met
Ability to work independently or as a team member
EXPERIENCE
Food Department
Walmart
September 2023-August2024
Merchandised products and maintained display organization on sales floor and at front lanes.
Operated VOS systems using hand-held scanners, .scanning all inventory and picks needed
Assisted customers in locating needed products.
Customer Service Cashier
Home Depot Collingwood, Ontario May 2023-Sept.-2023
Merchandised products and maintained display organization on sales floor and at front lanes.
Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
Assisted customers in locating needed products.
Housekeeping Associate
Georgian Bay Hotel Collingwood, Ontario
July 2019 - May 2023
Responded promptly to guest room calls for personal care items and linens.
Maintained cleanliness of guest rooms through vacuuming, dusting and spot cleaning stains.
Inspected rooms following guest departure for damage or missing items.
Telephone Customer Service Representative
Arvato Kitchener, ON
July 2018 - December 2018
Answer customers calls
Engaging Customers in Product Excitement
Looking for the proper procedure tho handle any and all problems with the orders
Private Home Caregiver
Home Care, Private Home Care Collingwood, ON
January 2017 - December 2018
Assisted in taken client to specialist appointments and proper medical treatments
Dispensed chemo and all other medications
Assisted with bathing/dressing and ensured that all physical/emotional needs of patient were met
Cashier
Food Basics Waterloo, Ontario
February 2016 - May 2016
Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
Processed refunds and exchanges for different products.
Bagged, boxed or wrapped products for customers.
Engaged customers in pleasant conversation while completing cash register transactions.
Customer Service / Cashier
Lowes Waterloo, ON
January 2014 - January 2015
Welcomed and listened to customers preferences or needs to make appropriate suggestions and locations
Operated POS system, processed customer payment transactions and accurately completed
End of shift balancing
Matched company purchases up to their company Registry and Business Accounts
Utilized suggestive selling strategies to encourage additional purchases
Maintained cleanliness of store and work areas
Ensured store theft prevention strategies in accordance with company policies and procedures
Customer Service / Cashier
Tim Horton's Kitchener, ON
January 2008 - January 2010
Provided excellent customer service to guests in the restaurant and drive thru
Responsible for all aspects of cleaning and stocking of store
Operated cashier register and processed customer payments accurately and efficiently
Participated in all aspects of preparing customer orders
EDUCATION
Service Excellence Diploma
Tourism Education Corporation, Kitchener, ON
January 2018
Business Diploma - Business Administration
Everest College, Kitchener, ON
January 2011
Successfully graduated and obtained my diploma
GED - GED
S.B. Learning Center, Kitchener, ON
January 2010
HCA/HSW - Nursing
Barrie Learning Center, Barrie, Ontario
February 1989
Continuing education in home health monitoring
Coursework in caring for special needs patients
Taking care of the elderlys physical and mental needs
Physio Aid
LANGUAGE
Englishaspose_nerdinfographic_0_4.5
Proficient (C2)
Contact this candidate