Customer Service Office Administrator
Resume:
Brandi Lane
Waterbury, CT *****
ad9awe@r.postjobfree.com
Experienced office administrator with over 10 years of Customer service experience as well. I am very loyal and have ran a Real Estate Office and Used Car Dealership. I am proficient in all computer programs example Microsoft Office, quickbooks, DMV portal, CRM portal, MLS data base, as well as several other internal operating programs. I can work well independently or with a team. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Administrator
Watertown Auto Sales - Watertown, CT
December 2018 to April 2022
I was required to operator an used car dealership. I was required to answer all incoming calls. Process all outgoing and incoming invoices. Required to sale vehicles if no sale staff available. I was required to handle all DMV transactions. I was required to get financial loans for deals. Required to maintain all paperwork for each vehicle sold. Was required to get all paperwork signed and processed payments. I was the dealerships Receptionists, Sales Consultant, appointment setter, bookkeeper, office cleaner, Financial Advisor, Marketing rep, maintained upkeep all inventory (vehicles). I was required to operator dealership independently for majority of the 6 day work week. Office Management, quick books, Sales, Marketing, Advertising, Multi-line phone system, Appointment Setter, Auto funds Internal database, Photographer, Account Management, Customer Service Receptionist
Bolt Printing Inc - Brookfield, CT
May 2017 to September 2017
06804
Required to answer all incoming calls.
Assistant customers with creating personalized t-shirts. Ordered stock to complete orders.
Download all online orders and prepped them to go the production department. Was required to create proofs for customer approvals. Processed payments for orders.
Microsoft Office, Multi-line phone system, Art design studio, multitasking, Customer Service/Accounting Specialist
Winters Bros Recycling Corp - Danbury, CT
April 2016 to April 2017
Required to answer all inbound phone Inquires. Received over 150 or more inbound phone inquires. Require to assist customers with setting up new accounts for commercial and residential waste removal. Handle all customer complaints regarding services. Maintained high inbound and outbound call goals. Must maintain high sale goals for new residential accounts. Was required to have a complete knowledge of all services available;for each service area. Was required to assist customer with any question regarding there account. Maintained complete records of every phone call and interaction with customer. Processed work orders for dispatch manger. Processed and prepare payment invoices for private and commercial accounts. Required to contact customer to collect payment for these invoices. Assisted with mass mailers and marketing campaign. Assisted management with trade shows to generate new residential and commercial accounts.
Guest Care Assistant/Marketing Assistant
Ingersoll Auto of Danbury - Danbury, CT
October 2013 to May 2016
Handle all Customers questions for all departments of Dealership (Sales, Finance, Service, Parts, ) via internet and phone.
Assistant with finding quality 3rd party marketing websites to advertise new and pre-owned vehicles. Maintained detail records of where are consumer leads and sales came from. Handle sales meetings with 3rd party advertise sale consultants to choose the best advertisement for my company via internet and private mailings.
Handle all private customer mailers.
Required to complete weekly product and sales training. Handle answering all incoming request for new and pre-owned Vehicles for three dealerships. Answer all incoming sales phone calls.
Trained in multiple ADP (Auto Dealership Programs) computer programs, Required to schedule appointments for all Incoming Sale and Internet Leads. Required to meet a monthly sales quota
Provide assists to customers leasing or purchasing a new vehicle. In charge of providing lease and purchase quotes.
Run full credit and financial records to assist customers with finance approval. Skills:
Computer Programs Microsoft Excel, Microsoft Outlook, Multi-line phone system, Customer Support, Data Entry, Sales Rep. Book Keeping, DIGTIAL FILLING, Office Administration, Phone Etiquette, Email, Reporting Research Results, Customer Service, Advertising, data organization, Client Relations, Microsoft Office Excel, Proficient in typing, Writing all types of correspondence & evaluations, Excellent customer service, Office Management, Multi-line Phone Systems, Customer Service handling, Internet/Typing, QUICK TYPING, Microsoft Access, Microsoft Excel, customer service/sales, Sales & Marketing, Customer Service Rep /Pre-collection Agent
EASTERN ACCOUNT SYSTEMS INC
March 2011 to October 2013
In charge of inbound and out bound collection calls for over 10 regions. Required to be familiar with different regions payment arrangement rules and requirements Used over 7 different internal and external computer data basis and programs every day. Handled escalations calls from customers that had questions and needed to make payment for bill. Required to meet a daily call count and payment count and keep detail record of all calls and payments Required to process many different types of payments and payment arrangements Microsoft Office Excel, Multi-line phone system, Customer Support, Proficient in typing, Writing all types of correspondence & evaluations, Microsoft Excel, Excellent customer service, Data Entry, bookkeeping, Digital Filing, Microsoft Outlook, Sales Rep. Book Keeping, Computer Programs Microsoft Excel, Phone Etiquette, data organization, Client Relations, Email, Office Administration, Internet/Typing, Customer Service, Customer Service handling, Microsoft Access, Multi-line Phone Systems, Reporting Research Results, Office Management, customer service/sales, Sales & Marketing, Inventory Coordinator
Chemical Marketing Concepts - New Milford, CT
August 2008 to March 2011
In charge of entering all chemical info and qty and weight for over 10,000 products. Maintained detail reports and records of all inventory in warehouse. Handled all replenishment and disposal of over 10,000 products Required to keep detail records and reports for are all products Was the contact person for all inventory need and questions for over 10 different companies. Worked with many different computer database's and programs Skills:
Inventory, Client Relations, Reporting Research Results, Microsoft Outlook, Multi-line phone system, Microsoft Excel, Excellent customer service, Data Entry, DIGTIAL FILLING, Sales Rep. Book Keeping, Computer Programs Microsoft Excel, Customer Support, Phone Etiquette, data organization, Proficient in typing, Microsoft Office Excel, Email, Writing all types of correspondence & evaluations, QUICK TYPING, Office Administration, Internet/Typing, Customer Service, Customer Service handling, Microsoft Access, Multi-line Phone Systems, Office Management,
Office Administrator
REMAX UNLIMITED
March 2004 to August 2008
In charge of answering all incoming phone calls
In charge of all bookkeeping records and transactions for real estate. Open and closed real estate office every day
Handled all advertisement for real estate properties Maintained all files for real estate transaction.
Handled all banking for office and maintain all daily aspects of the front desk at a busy real estate office. Skills:
Office Management, Advertising, bookkeeping, Multi-line Phone Systems, Multi-line phone system, Microsoft Excel, Excellent customer service, Digital Filing, Microsoft Outlook, Sales Rep. Bookkeeping, Computer Programs Microsoft Excel, Customer Support, Phone Etiquette, data organization, Proficient in typing, Microsoft Office Excel, Client Relations, Email, Writing all types of correspondence & evaluations, Reporting Research Results, Proficient in typing, Office Administration, Internet/Typing, Customer Service, Customer Service handling, Microsoft Access, Data Entry, customer service/sales, Sales & Marketing,
Education
High school diploma or GED in All Subjects
New Milford High School - New Milford, CT
September 1999 to June 2003
Skills
• Computer Programs Microsoft Excel Intermediate
• Microsoft Outlook
• Expert
• Multi-line phone system
• Expert
• Customer Support
• Expert
• Data Entry
• Expert
• Customer Service
• Expert
• Sales Rep. Book Keeping
• Intermediate
• Office Administration
• Expert
• Phone Etiquette
• Expert
• Expert
• Advertising
• Intermediate data organization
• Intermediate
• Client Relations
• Intermediate
• Microsoft Office Excel
• Proficient in typing
• Writing all types of correspondence & evaluations
• Inventory
• Excellent customer service
• Reporting Research Results
• REAL ESTATE ASSIT AGENT
• Office Management bookkeeping
• Multi-line Phone Systems
• Customer Service handling
• Internet/Typing
• QUICK TYPING
• Microsoft Access
• Microsoft Excel
• DIGTIAL FILLING customer service/sales
• Sales & Marketing
• Microsoft Office
• Art design studio multitasking multitasking multitasking multitasking quickbooks
• Sales
• Marketing
• Appointment Setter
• Autofunds Internal database
• Photographer
• Account Management
• Digital Filing
• Sales Rep. Bookkeeping
• Vehicle Maintenance
• CRM Software
• Personal Assistant Experience
• Accounts Receivable
• Accounting
• Order fulfillment
• Production planning
• English
• Help desk
• Time management
• Front desk
• Adobe Acrobat
• Leadership
• Clerical experience
• Typing
• Microsoft Word
• QuickBooks
• Accounts Payable
• Escrow
Assessments
Scheduling — Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Early childhood development — Highly Proficient
December 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The reason for the gap in my employment from September 2017 to December 2018, is I had a baby.
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