Customer Service Office Administration

ISAGANI CAGUIOA

+1-929-***-**** ad9asz@r.postjobfree.com Bronx, New York

SUMMARY

During my 14 years in the Middle East, I acquired a robust background in administrative management and customer relations. With over 17 years of cumulative experience in Office Administration, Customer Service, Sales & Marketing, I have cultivated a versatile skill set. WORK HISTORY

SALES ADMINISTRATOR

Abdullah Abdulghani & Bros. (Al Abdulghani Motors) Doha, Qatar January 15, 2009 to September 14, 2023

• Delegated tasks to appropriate team members, managed deadlines, and monitored team progress.

• Prepared sales quotations using SAP ERP, processed sales orders, and implemented pricing and discounts.

• Prepared and evaluated tender documents for local projects in the Middle East, Europe, Africa, and North America, effectively managing deadlines to ensure timely completion.

• Conducted stock forecasting, regularly updated sales forecasts, and performed budget cost analyses.

• Updated sales reports based on purchase orders, generating detailed reports for the Sales Manager and providing insights and analysis.

• Executed direct marketing and sales activities during project events, fostering strong relationships with existing clients and attracting new ones.

• Assisted walk-in customers by addressing inquiries, resolving complaints, and ensuring satisfactory resolutions.

• Maintained accurate and current Customer Relationship Management (CRM) records by updating project references regularly.

• Executed ongoing follow-ups with the sales team and customers to promptly resolve issues, and responded to emails and telephone inquiries.

• Coordinated with the warehouse team to ensure timely and accurate order processing and delivery. SALES ADMINISTRATIVE OFFICER

Samsung Electronics Philippines Corporation Taguig, Philippines December 11, 2006 to December 16, 2008

• Processed purchase orders through SAP ERP, ensuring precise stock forecasting and inventory management.

• Managed logistical processing of customer orders, coordinating with distributors, sales staff, customer service representatives, billing, warehouse, and shippers.

• Handled In-House stock product samples through Samsung Global Sample Management System (GSMS) for marketing samples, event displays, demo units, giveaways, and training purposes.

• Processed nationwide cash advances and liquidations for travel expenses related to CE Promo Specialists and Mobile Specialists, ensuring accurate claims, and maintained updated database files of CE Promo Specialists' profiles and branch locations for enhanced tracking.

• Managed confidential document filing and performed diverse office duties including mailing, printing, filing, photocopying, and faxing.

• Served as a training assistant for Samsung sales promoters by preparing materials such as exams, product specifications, and setting up PowerPoint presentations. SKILLS

• SAP ERP • Social Media Management

• Complex problem solver • Sales and Marketing

• Service-focused • Cross-selling strategies

• Stock management • Project management

• Customer Service • Teamwork and Collaboration

ACCOMPLISHMENT

• I have achieved positively impacted both team success and client satisfaction. One of my key achievements was integrating our Excel costing into SAP ERP, which improved our sales quotation process and reduced errors.

• I also take pride in another accomplishment: developed and executed a successful marketing campaign with my team via social media that significantly enhanced our product visibility. EDUCATION

Bachelor of Science in Psychology 2001 to 2006

Virgen Milagrosa University Foundation San Carlos City, Pangasinan, Philiippines

Contact this candidate