Customer Service Center Representative
Resume:
Kia Johnson
Sacramento, CA ***** ad9ahh@r.postjobfree.com
Work Experience
Service Center Representative
Covered California
July 2023 to September 2024
Providing information on health insurance plans, coverage options, premiums, health coverage benefits; and inputting accurate customer information for determining eligibility for tax credits and subsidies.
Screen individuals for Medi-Cal eligibility referring customers to the appropriate county if applicable. Duties include access to various information systems which contain protected enrollee information, including federal tax information, protected health information, and personally identifying information .
Customer Service Agent
California Chamber of Commerce
September 2019 to May 2020
Answer incoming calls, emails, and chats in a fast-paced environment
Cross-sell and up-sell products and services
Create purchase orders and invoices and accept payments while accurately capturing information
Investigate problems and provide solutions to customers and members
Capture all customer/member interactions in Salesforce
Data entry
Assist customers with minor software product operation questions
Special Needs Caregiver/Aide
STATE OF CA - Sacramento, CA
May 2012 to January 2019
1.Assisted the family with the special care of their autistic son & Mom who has disabilities
2.Assist the son & Mom with special needs to perform daily tasks.
3.Provided a clean, safe, and comfortable environment for the family during shift
4.Use exemplary time management.
5.Assisted all son & Mom with special needs with performing their various therapies, sports, and musical extracurricular activities.
6.Provided Home Care for an individual with special needs
7.Assist with grooming and feeding
8.Manage daily schedule and accompany to various appointments.
9.Provided childcare services to various aged children Create a fun and safe atmosphere for children to play and or learn Monitor all activities.
10.Provided nutritious meals/snacks Assist with homework, provide tutoring services and transport to extracurricular activities.
11.Developed and implemented curriculums according to each individual's special needs Performed clerical duties and help other workers
Customer Service Representative
Wave Broadband - Rocklin, CA
September 2016 to March 2018
answer inbound calls from customers regarding products, sales and billing inquiries. -explain and sell cable, phone and internet products -resolve a variety of customer inquiries.
Customer Claims Representative
Liberty Mutual Insurance (temporary) - Rocklin, CA
June 2015 to October 2015
Responsibilities
-Helped customers file claims over the phone
-Assisted body shops with all questions & payments, and any other issues
-Assisted with all other calls concerning claims: Attorney offices, all other 3rd party calls.
- Scheduled appointments for inspections and rental pickups
Customer Service Representative
Blue Shield of California (temporary) - El Dorado Hills, CA October 2014 to February 2015
Responsibilities
-Answer about 60 inbound calls & handle customer inquires
-Manage & resolve customer issues
-Route calls to appropriate resource
-Keep records of customer interactions
-Research required information using available resources
Customer Contact Representative
Progressive Insurance - Rancho Cordova, CA November 2008 to December 2013
Responsibilities
-Assisted customers with policy changes, issues
-made appropriate sales referrals
- assisted with claims calls
Accomplishments
Took claims contact calls; became blended to be able to take other products as well as auto: motorcycle, boat, RV, ATV.
Skills Used
Strong communication skills.
Excellent organizational skills.
Phone Banker
Wells Fargo Bank - Sacramento, CA
August 2005 to November 2006
Responsibilities
-Assists customers with bank account issues
-Make appropriate sales referrals
-Take many inbound calls
Customer Service Representative
Cingular Wireless - Rancho Cordova, CA November 2004 to August 2005
Responsibilities
-Taking inbound calls
-Resolving handset/network issues by troubleshooting
-Notating all customer interactions
Education
Associate's degree in Psychology
Hampton university - Hampton, VA
January 1998 to June 2000
Skills
•Upselling
•Sales
•Spanish
•Multilingual
•Communication skills
•Customer service
Assessments
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient December 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate