Customer Service Accounts Payable

La Wanda Y. Porter

E-Mail: ad9aa0@r.postjobfree.com

Phone: 919-***-****

*** *. **** ****** *******, NC 76543

Objective

High performing professional with over 15 years of experience supplying exceptional administrative support to Presidents and other senior executives. Initiative-taker, able to manage multiple tasks, meet deadlines and consistently produce top-quality results. perform in depth research. analyze data and present findings in a clear and actionable format. Ability to successfully manage and motivate teams to meet large-scale deliverables. Other areas of strength are:

Calendar Management Executive Support

Collections Call Center Support

Customer Service Costs Proposals

Vendor Relations Project Management

File Management Collaborator

Employee Development & Training Quality Assurance

Office Management Accounts Payable/Receivables

Education

Post University September 2017

Business Administration & Management Waterbury, CT

Durham Technical Community College September 2006

Architectural Technology Durham, NC

Experience

Static Control Components

Shipping Administrator September 2023– Current

Coordinate and process international/domestic shipments, including creating shipping labels and tracking orders.

Manage and maintain shipping documentation, records, and files.

Communicate with carriers, suppliers, and internal teams to ensure on-time deliveries.

Address and resolve shipping-related issues, such as delays or damages.

Assist in customs compliance and documentation for international shipments.

Monitor inventory levels and assist with restocking of shipping supplies.

Collaborate with the team to improve shipping processes and efficiency.

Prepare regular reports and performance metrics for shipping activities.

Concentrix

Humana Pharmacy Specialist August 2021 – December 2022

Overseeing members and applying people skills over the telephone for member satisfaction thus promoting the company’s image.

Problem solving is one of my larger responsibilities and creating a good image for the company to callers is a primary factor thus resulting in customer loyalty.

Building an instant rapport with the members to ease resolving members needs thus improving on member feedback by 80%.

Call backs, sending faxes to providers within the committed period.

Maintaining good telephone etiquette to win members back to company.

BELFOR Restoration

Inventory Specialist (Contract) January 2021 – August 2021

Developed and implemented procedures for ensuring that adequate inventory levels are present.

Named and perfected common inventory items.

Ensured that inventory counts were completed regularly and on time.

Audited the facilities entire inventory on a regular basis and supplied reports to management.

Created reports to provide to management.

Maintained employee timesheets and hours,

General office duties.

West Logistics Inc

Office Manager March 2019 – January 2021

Open Office daily.

Excelled in a challenging, face-paced project management role where diligence and organization were crucial to both team and client success.

Created orders for customer pick up and or delivery.

Received inbound shipments.

Printed warehouse labels and paperwork for proper placement of customer products.

Organized/ called to order weekly team meetings.

Attending weekly customer meetings to gain insight of progress.

Created and implemented “office to warehouse” order procedure.

General office duties,

Just Stylz & Stuff

Salon Manager & Master Stylist January 2018 - Present

Supply professional, courteous, and dependable customer service to all clients

Schedule future appointments and supply specialized consultations and answer questions

Wash, cut, style, and keep natural hair

Cisco Systems

Executive Assistant (Contract) April 2015– December 2018

Maintained executive calendars and scheduled weekly & monthly senior management meetings

Facilitated weekly staff meetings and scheduled reoccurring weekly speakers for various initiatives

Setup working spreadsheets using smart sheet software and created surveys using in-house Verint software

Scheduled global travel for all executives and kept stock of office supplies

Site team member and responsible for approving new site members

Designated OnRamp approver

Measurement Incorporated

Accounts Payable Specialist. July 2010 –April 2015

Assessed, confirmed and, reconciled bank balances and general ledger entries ensuring accuracy and compliance.

Setup invoices/credit memos for payment in A/P system, ensured cash payments were made to correct vendors

Created, supported, and updated shareholder presentations for VPs and senior management

Reconciled vendor invoices and/or credits

Ensured the prompt processing of reimbursement payments for employees, consultants, and item writers

Managed the processing of all accounts receivable/ payable and compiled data for month end reporting

Established new vendor accounts and kept existing vendor accounts

Measurement Incorporated

Administrative Assistant August 2006 –July 2010

Supplied administrative support to CEO, CFO and VP of Information technology and proficiently managed all aspects of administrative responsibilities to include calendar management, travel arrangements, meeting coordination, document management and scheduling interviews

Functioned as liaison between IT department and payroll by processing and sending employee timesheets

Verified funding availability and processed contractor payments

Managed the payments of organization’s bills, dues, and fees

Computer Proficiency

Microsoft Office, MS Access, Microsoft Teams, OneNote, SharePoint, Publisher & Outlook, Oracle EBS, eProjects, Novell GroupWise, ACCUPLUS, SAGA MAS90, MAS200, MAS500, Quick Books, survey Monkey, ZOOM.

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