Customer Service Human Resources
Resume:
Tavara M. Robinson
Waldorf MD,***03
ad9a20@r.postjobfree.com/ad9a20@r.postjobfree.com
Objective
To secure a professional opportunity which allows me to develop progressively and further demonstrate my proven hard work ethic, preferably within the Office/Customer Service industry.
Skills
Experienced in operating various multi-line telephone systems, personal computers, Typewriters, fax machines, copiers, calculators, and computerized cash registers. Skilled in Word Perfect, Microsoft Word, Excel. Supervisies, Trains staff members to clean areas using high profile cleaning methods. Knowledge in recruiting, customer service, and payroll system (blueforce). Onboarding and updating employee files in systems
(peoplehub).
Experience
Arc of Southern Maryland
301 Paul Mellon Ct, Waldorf MD 20603
Vocational Support Associate- 04/2022-Present
•Assists individual(s) to meet his or her employment goals, by teaching skills, providing support, and building on individual strengths and capabilities.
•Supports individual(s) in the development of friendships and other relationships in employment, volunteer and recreational settings.
•Provides on-site skill instructions and overall job training while encouraging development of natural support systems
•Maintains frequent and positive contacts with employers, family members, or other important people in the lives of people served.
•Provides information, on behalf of the person receiving support, to various community, business, civic organizations and community service providers (e.g., doctors, social services, etc.) in a professional manner.
•Assures compliance with applicable regulations, (i.e., MOSHA, DDA, health fire). 2
•Develops Task Analyses, as necessary.
•Assists employment, recreational, volunteer and apprenticeship sites in the development of adaptive methods, as necessary.
•The VSA assures that activities in all locations comply with guidelines established by the agency, Federal government and the State of Maryland
•Provides or assists with personal care, as necessary. Coreworks
11100 Billingsley Rd Waldorf MD, 20602
Housekeeping Director/Human Resources- 10/2021-03/2022
● Manages and ensures compliance with all local, state, and federal agencies to include the State Health Department,NFPA, and CMS, as well as all policies and procedures of the organization and client
● Reviews, plans, organizes, and controls functions and activities of all support services under the scope of the contract
● Develops, recommends, and implements new programs, services, policies & procedures, etc. as necessary
● Oversees departmental communications to all customers including client, resident groups, regional leadership, etc.
● Monitors flow and quality of work to assure timely completion of workload and adherence to communities’ standards
● Maintains the department in an “inspection ready” state at all times
● Implements changes to the services that enhance desirability of the community for current as well as future residents
● Encourages and nurtures associate creativity and innovation with all community programs
● Encourages growth and development of the teams
● Assists with onboarding and processing of new hires to system
● Enters and maintain employee records in the eFinance
● Provide administrative support to the Department of Human Resources, including, establishing new hire electronic files; scanning documents into employees’ electronic files; compiling letters and documents, and maintaining confidential employee files;
● Coordinate and manage recording and filing of confidential employee evaluations for all system employees
● Contact employees, when necessary, documentation is missing 3
● Assist with verifying employment of past and present employees in a timely fashion;
● Assist with contacting references of applicants; and Healthcare Services Group Inc.-12/201*-**-****
3220 Tillman Drive, Suite 300 Bensalem, PA 19020- EVS Housekeeping Account Manager/ Human Resources
● Manages and supervises the Environmental Services, laundry and the floor care staff at a single site according to policies and procedures, and federal/state requirements.
● Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met.
● Coordinating and ensuring the satisfactory and timely completion of projects and program work done in the building on varying shifts.
● Maintained records of income and expenditures, supplies, personnel and equipment.
● Secure and assure that all equipment is maintained and in working order.
● Make sure the facility has sufficient janitorial supplies. Hire and train new employees, and recommend dismissals.
● Communicates effectively with all directives from managers, building occupants and administrators to HCSG staff.
● Able to perform all job assignments of the light housekeeper, heavy housekeeper, laundry worker and personal clothing worker.
● Provided characteristics to drive the Company’s Purpose, Vision, Values, and DNA. 4
RHG Services, Inc.- 03/2005-12/2018
9000 Rockville Pike, Bldg 10, Room B1N320
Bethesda, MD 20892 - Training Supervisor for 5 years Lead/Supervisor for 2 years, Housekeeper for 6 years
● Provide housekeeping services to the patient units in the Mark O. Hatfield Clinical Research Center/Hospital at the National Institutes of Health, NIH Children’s Inn and the Edmond J. Safra Family Lodge at NIH
● Assign workers their duties and inspects for prescribed standards of cleanliness.
● Issues supplies and equipment to staff members.
● Work with staff to ensure consistently high cleaning scores.
● Performs cleaning duties in cases of emergency or staff shortage.
● Provides excellent customer service to faculty staff.
● Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
● Train new and existing staff member practices and procedures. Graham Staffing Services -03/2002-03/2005
Receptionist/Administrative Assistant
12300 Twinbrook Parkway, Suite 110
Rockville, MD 20852
● Operate multiple line telephone systems
● Maintain an electronic calendar for Managers, Teachers and Therapists
● Welcome visitors and ascertain the nature and purpose of the inquiry or visit
● Maintain files, academic and medical records
● Perform various typing projects using WordPerfect and Excel Provide Travel arrangements for various staff member
Education
Alison Courses - HR Certificate
High School Diploma- Yes
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