Customer Service Vice President

Antwine Ray

***** ** ***** ******* ********, OK *3078 405-***-**** *******.***@***.***

SUMMARY OF EXPERIENCE

Logistics professional with 15 years of experience in forecasting supply needs and inventory management. Routinely interpret and apply knowledge of supply regulations, practices, and techniques combined with the basic knowledge of production processes and associated automated systems to determine requirements. Analyze inventory statistics such as fill rates, turnover rates, and inactive supply to make changes and improve results. Experienced market researcher that exceeds customer expectations, encourage product standardization while considering life cycle costs. Outstanding customer service skills, independently makes decisions and take actions on discrepancies, special issues and unreasonable requests.

I currently hold the role of President for the AV-8RS club for DLA Aviation OKC. Previously, I held the position of Vice President of the AV-8RS before I was nominated and upgraded by my peers to my current role as President of the AV-8RS club. As the President, I oversee the duties and activities of my team and make sure all the requirements are being met in a timely manner. My team is made up of at least ten volunteers. While I am the President, my goal is to show we can bring people together and achieve anything through teamwork. My duties as President include:

•Organizing events/fundraisers such as company picnics, holiday parties, holiday fundraisers, and t-shirt sales.

•Call customers for information so I can gather and process data.

•Survey the workforce to ensure they have input on activities.

•Budget money for the AV-8RS and make sure of cost efficiency.

•Attention to detail for spending, saving, and any deals or negotiations to be made.

•Networking and having a good working relationship with big businesses and small local businesses for vendors, sponsors, and donations.

•Events are planned out according to what season it is (example: picnic, fishing tournament, specific holidays).

•Volunteer work. I am passionate about volunteer work, and I currently volunteer at the Food Bank and Salvation Army in my free time.

WORK HISTORY

Materials Handler (Fork Lift Operator) WG-6907-05 08/28/2022 – Present Supervisor Tylina J. Havle

Recognized in the DLA Employee Spotlight June 2023 describing importance of bringing warfighters home safely and highlighting the significance of mentorship

Receive and expedite the movement of priority items, such as MROs incoming from other DLA facilities

Systematically expedite all incoming MROs meeting the DRT metric of 1.5 hours of receipt

Ensure the closure of MRO receipts by utilizing the Local Delivery Proof of Delivery in DSS and the Daily Open Document Report

Dispatch material through shops in accordance with established schedules

STOW 14 bin/small parcel, 6 pallet/rack or 6 large/bulk Put away Control Numbers (PCNs) an hour in accordance with Warehouse Stow Standard Operating Procedure (SOP)

Re-warehouse material in accordance with the depot master storage plan while

meeting the 72-hour metric for Re-warehouse stows and perform a complete KCC for accuracy

Physically unload/move material to customer and other locations while verifying that appropriate documentation is provided to those receiving the material

Operates, conducts preoperational inspections, and annotates results in MHE documentation

Performs routine maintenance on forklifts with capability of lifting loads up to 20,000 pounds, warehouse tractors, stock selectors, etc.

Off-loaded various sizes and weights of materials from tugs and flatbeds and moved to various locations following safety rules

Inventory Management Specialist / Customer Support GS-2010-9 3/23/2014-08/27/2022

Supervisor: Mandy Green 405-***-****

Subject matter expert with final technical decision making authority for forecasting supply needs and requirements for Primary Recurring Inventory Point

Ensures control and review of routine requisitions and follows-up on overdue requests for assistance

Responsible for the receipt and validation of customer Sales Orders, for managing backorders and take appropriate action to escalate fulfillment actions

Investigate, coordinate, and release Sales Orders which inhibit flow through automated systems and takes the appropriate course of action

Receive and process order cancellations, provide status updates and modifications at various points in the process, and maintain customer data

Respond to customer requests and advises of changes in sales orders; coordinate to research and track STOs/replenishment actions to facilitate resolution of backorders or take action to expedite delinquent contracts having an impact on unfilled orders

Review end item status to develop or modify parts strategies to resolve and eliminate the recurrence of production backorders

Identify and recommend substitute items by researching alternative methods of support to resolve urgent/priority item requirements

Analyze data from both production and supply systems, ensuring overall supply effectiveness and compatibility of asset requisitions with end item requirements.

Recommend other sourcing options when faced with long lead times and identifies potential sources of supply for emergency requirements

Research sources of manufacture and prepares package for emergency purchase or local manufacture when a local source has been identified to satisfy an open sales order.

Ensure all locally purchased assets meet all required specifications and follows-up on overdue local purchase package responses

Coordinate to resolve problems on contract awards and deliveries that have not met published timelines

Manage requisitions processed for local manufacture items and initiates emergency buy when levels have been exhausted

Advise customer of new and existing OLA services, changes to products ordered on a regular basis, facilitate the resolution of complex customer issues and how to avoid the reoccurrence of problems

Item Manager/Customer Service Specialist GS-2005-7 2/28/2011-3/21/2014

Supervisor: Tommy Davidson

Subject matter expert with final technical decision making authority for forecasting supply needs and requirements for Primary Recurring Inventory Point

Assist in the training of other Logistic personnel to understand the many facets and complexities involved in making good inventory management decisions.

Determine inventory levels based on procurement lead times, usage fluctuations, seasonal demand and availability of adequate storage space while recognizing the necessity for high priority action when stock levels are too low

Responsible for placing purchase orders with vendors, posting distribution orders and managing all backorders assigned

Review requests from the using services and screens against mandatory sources.

Responsible for decisions relative to the execution of proper inventory adjustments, the utilization of proper excess procedures, the proper handling of stock returns for credit, and the proper identification of inventory items

Forecast projected requirements considering supply and demand information.

Make adjustments and required changes by the customer, i.e., standardization, product substitution, reducing inventory levels

Government Purchase Cardholder experienced with cardholder responsibilities of making proper purchases in compliance with regulations and monthly reconciling transactions

Independently establish stock levels, maintain and revise, reorder frequencies to achieve an effective supply support, while remaining within authorized funding and assuring that adequate funds are available at all times

Perform constant, strict surveillance of each line item managed to insure products are available for use when needed by the customer.

Supply Technician/Material Support Technician GS-22010-09 6/22/2009- 2/27/2011

Supervisor: Tommy Davison 405-***-****

Mastered data entry techniques operating unit level computers using DSS, D035, NIMMS, Microsoft Word and Excel; Reviews, analyzes, inputs, and updates the automated inventory system

Material coordination and support for assigned urgent, critical or high priority items or projects which could result in work stoppage

Correspond with customers and make adjustments material special levels by evaluating need, making an educated estimate on future requirements

Establish and activate material details with on hand balances for new material used by maintenance

Follow-up on and streamline requisitioned items to assure expeditious processing and receipt of required items

Coordinate and ensure the processing of documents, movement of stock, and storage of property, reviews and analyzes delinquent delivery reports, backorder reports, outdate inventory reports, inventory balance reports, long supply and inactive reports and initiates correction action or recommends necessary changes to improve overall inventory management functions

Execute inventories and investigate cause of inventory discrepancies, examine data and determine the origination of shortage or overage. Maintain knowledge of all expendable stock supplies to avoid inactive stock and/or long supply, outdated material, cancellations, and backorders

Clarify and resolve discrepant material by collecting and compiling supporting documentation, assembling a summarized report of survey when by generating an inventory adjustment; coordinating with the Retail Item manager.

Screen stock integrity by performing periodic audits of on hand balances. Inspect and analyze material for a wide variety of discrepancies such as overages, shortages, receipt, shipment and/or stock control discrepancies, by implementing a systemized process of researching reference materials and/or reconstructing complex supply transactions.

Adequately catalogue and adjust stock replenishment to meet current or predicted customer requirements. Reevaluate and compare use of assets to ensure excess material is turned and MIC has adequate space to stock material currently used

Developed and maintain effective working relationships and line of communication with customers and others

Analyze and resolve discrepancies, perform COSIS or re-warehouse misdirected material when shortages or overages occur

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