Product Development Assistive Technology

TIMOTHY LOVELACE

Novi, MI • 248-***-**** • ****************@*****.***

linkedin.com/in/tilovelace

Innovative and results-driven academic library sales and product professional with a proven track record of driving enterprise growth through strategic relationship-building and solution-centric approaches. Adept at leveraging industry insights to develop and execute sales strategies that consistently exceed revenue targets. Recognized for leading high-performance teams and fostering a collaborative culture that enhances customer satisfaction. Seeking to drive transformative sales outcomes for a visionary enterprise.

Career Highlights

Championed revenue growth at ReadSpeaker and TextHelp, pioneering voice and assistive technology entry into the educational publishing market. Built $10M in annual revenue with $200K+ annual renewable revenue from partners including Cengage, MHE, Clarivate, EBSCO, ETS, and Discovery Education, and integration and distribution partnerships with Blackboard, D2L, Moodle, Canvas, and educational publishing platforms, MagicBox, Silverchair, and others. Accomplished by creating demand from educators and librarians.

Oversaw seven library reference databases, contributing to $35M in sales, managed content/technology teams and budgets, cooperated in marketing and sales plans with P&L ownership, achieving annual growth between 5% and 10%. Oversaw award-winning rebuild of Gale Reference Centers to Gale In Context, managing all aspects of business plan, needs analyses, Agle product development, marketing support, and P&L ownership.

Directed R&D teams in successfully identifying pioneering product enhancements and third-party partnerships.

Proficient in utilizing Salesforce to analyze trends, continuous achievements, areas warranting attention, and pipelines. Use other analytical tools such as Google Analytics for search, customer, and feature/functionality usage.

Professional Experience

Tutelage School Solutions MAR 2022 - PRESENT

Facilitator of Online Curriculum (Consultant)

Overview: Established learning technology department and policies/culture for start-up charter school organization.

Formatted stakeholder committee, driving strategic dialogues for selecting and integrating cutting-edge online curriculum.

Entrusted with oversight of the online curriculum budget, proficiently balancing fiscal responsibility with visionary aspirations, and delivering perceptive reports on projected expenditures that fortified organizational success.

Orchestrate an innovative approach to faculty development by instituting a comprehensive regimen of curriculum technology training, fostering a culture of continuous improvement among educators throughout the academic year.

Magic Edtech APR 2021 - MAR 2022

Director of Sales, Products

Overview: Spearheaded sales and customer satisfaction efforts for MagicBox learning platform in educational and academic publishing.

Selected Career Benchmarks:

Promoted quality awareness through orchestrated comprehensive customer analysis, propelling revenue expansion by 10% via strategic cultivation of existing client relationships and untapped growth opportunities.

Crafted and executed compelling marketing campaigns showcasing MagicBox's distinctive value propositions, yielding a 30% response rate and driving heightened brand visibility.

Rapidly generating a robust sales pipeline of $300K within a remarkably brief tenure at MagicBox.

Nurtured relationships with a portfolio of 20 clients, building companywide issues resolution and prioritization system, resulting in a 20% decrease in downtime issues and increased customer satisfaction.

TextHelp FEB 2020 – OCT 2020

Director, Professional, and Workplace

Overview: Responsible for growing the TextHelp TTS and assistive technology solutions for Canadian educational publishers and exploring the TextHelp Read&Write product line for the Canadian government and workplace.

Selected Career Benchmarks:

Achieved remarkable revenue escalation of 7% by orchestrating a strategic surge into the educational publishing sector and pioneering untapped market avenues throughout Canada, bolstering Texthelp's market presence.

Trailblazed access to the government/workplace market, facilitating the integration of TextHelp products tailored for neurodiverse employees, thereby fostering inclusive workplaces, and expanding TextHelp's market reach.

ReadSpeaker, a Hoya Company MAR 2010 – APR 2019

Director, E-learning, and Publishing

Overview: As a start-up, lead growth of ReadSpeaker Text-To-Speech and assistive technology growth in North America in sales, product development, and marketing. Assisted with the EMEA team on education-related projects.

Selected Career Benchmarks:

Top performer in company history for revenue generation. Consistently achieved year-over-year revenue growth, surpassing $2 million in new revenue annually while maintaining an impressive 90% renewal rate.

Utilized extensive academic market knowledge, product expertise, deep understanding of customer objectives, with adept contract negotiation skills to propel North American operations to over $ 10 million in revenue and elevate daily usage to 10 million activations.

Managed a 20-member sales, editorial, and linguistic team, streamlining workflows to accelerate time-to-market and align with customer requirements, expanding product utilization and account expansion avenues.

Collaborated with product management to overhaul the ReadSpeaker user experience (UI/UX) and integration pathways, resulting in enhanced usability, seamless integration, and competitive RFP wins with major publishers and universities.

Innovative cross-company analytics to quantify and report client-specific and enterprise-wide product utilization and adoption metrics, financial health, and site functionality, optimizing operational efficiencies and deliverables.

Gained international market insights by actively contributing to EMEA business development efforts.

Gale, Cengage MAR 2005 – APR 2010

Product Manager

Overview: Total management of leading library reference databases. During my tenure, I led to positive revenue growth, increased usage, a new focus on curriculum content, and award-winning revamping the product line.

Selected Career Benchmarks:

Collaborated closely with the sales team, addressing customer inquiries, delivering presentations, and extending support to the consortium team, completing RFP submissions of $1M+ and sales collateral. Saved 4 consortium contracts through orchestrated requested product enhancements.

Analyze market trends and client feedback to quantify market requirements, translating them into actionable product improvements and new product strategies. This involved utilizing focus groups, conducting customer visits, administering surveys, and integrating sales insights using these insights to and presenting business plans to top-tier executives.

Managed seven reference databases, contributing to $35M in sales, managed content/technology teams and budgets, and cooperated in Go-to-Market plan and P&L ownership, achieving annual growth between 5% and 10%.

Oversaw award-winning rebuild of Gale Reference Centers to Gale In Context, managing all aspects of a business plan, needs analyses, Agle product development, marketing support, and P&L ownership.

Managed content development and UI/UX to curate curriculum-focused content, increasing usage by 10% and expanding budgets to curriculum funds.

Fostered collaboration among cross-functional agile teams encompassing analysts, content developers, and application development experts. Instrumental in delineating precise product specifications and user stories to ensure consistent quality throughout development and the product life cycle. Fostered a cooperative work environment, delivering projects on time and on budget.

Spearheaded R&D team, leading the release of innovative enhancement including, educational standards alignment, refined relevance search algorithms, seamless integration with Google Applications, deep linking to Discovery Educational videos, publishing applications, and various other cutting-edge features.

Senior Library Training Consultant Aug 2002 – Mar 2005

Education

Western Carolina University

Bachelor of Science, Social Science Teacher Education

North Carolina Teaching Certificate for Social Studies

Technical Acumen

Familiarity with publishing tools/standards such as AI, HTML/XML EPub3, LTI, metadata, and semantic markup.

Power user of Salesforce to create custom reports, add fields, extract visual representations of data, and program.

Experience implementing accessibility guidelines like ATAG, W3C, WCAG, and related standards.

Familiarity with library information technology/standards MARC, ILL, library automation systems, cataloging, Library of Congress, OPAC, Federated and Discovery services.

Proficient in Jira for project management and issue tracking.

Experienced with Trello and other PM software for task organization and team collaboration.

Skilled in using Slack for real-time communication and file sharing.

Taught classes on educational copyright law.

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