Customer Service Estate Planning

KISA CHANCE, Administration

Melbourne, FL • 321-***-**** • ****.******@*******.***

SUMMARY

Current student pursuing an associate degree in paralegal studies to complement a Paralegal Certificate. Offering over ten years of experience in both legal and professional office settings. Knowledge of a variety of areas of the legal field, including family, contract, and estate planning. Strong research skills with the ability to discover relevant facts on assigned cases. Continually strive to provide the highest level of support to staff and management at all levels and clients of diverse backgrounds. Excellent interpersonal skills with new and current clients. Seeking an opportunity, either site-based, hybrid, or remote, where skills, education, and dedication will allow me to make innovative contributions toward the continued success of your firm. SKILLS

• e-Filing Court Documents • Legal Research and Writing • Document Review

• Case/Time Management • Personal Injury Law • ESI Skill Building

• LexisNexis and Clio legal software • Immigration Law • Legal Terminology

• Foundations of E-Discovery • Wills, Deeds, and Estate Planning • Ethics and Business Law

• Legal Office Operations • Litigation and Tort Law • File Organization

• Legal Drafting and Proofreading • Family Law • Calendar Management

• Written Business Communication • Contract Law • Attention to Detail

• Virtual Meeting and CRM Platforms • Confidentiality in Legal Matters • Microsoft Office Suite EDUCATION

Bryan University Tempe, AZ

Associate degree, Paralegal Studies and Litigation Technologies 11/2024 Certificate in Paralegal Studies 02/2024

VOLUNTEER

Paralegal Association of Brevard Melbourne, FL

Volunteer 04/2024-Present

EXPERIENCE

Chaplin Law Group Buffalo, New York

Receptionist/Legal Assistant 06/2019-12/2023

• Supported three attorneys representing clients in Family, Immigration, Worker’s Compensation, Criminal, Litigation, Estate, Bankruptcy, and Contract law cases.

• Assisted with daily legal office operations, including collecting payments, addressing callers’ questions, and conducting client intake.

• Proofread documents, performed research, and edited documents between clients and attorneys.

• Performed E-filing and eDiscovery, filed documents at the courthouse, and docket scheduling.

• Communicated with clients regularly to update them on the status of their cases. Professional Home Healthcare Orlando, FL

HR Assistant/Onboarding Assistant 04/2014-05/2019

• Assisted with all human resources functions for newly hired staff of a home health agency.

• Gathered all new hire paperwork and guided applicants through the onboarding process.

• Performed background checks and scheduled drug tests before generating offer letters. JPL Recovery Orlando, FL

Receptionist 08/2010-12/2013

• Answered calls on six lines and addressed questions from clients or debtors at busy collections agency.

• Reviewed and approved timesheets for up to 50 staff members and submitted to payroll for processing.

• Conducted training classes for the collections team and ensured uniform procedures were followed.

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