North Carolina Customer Service
Resume:
C O N TACT
****************@*****.***
North Carolina 27051
phone
address
P R O F E S S I O N A L S U MMARY
An unwavering commitment to provide customer service, with the ability to build productive relationships. E D U C ATION
June 2021
Master's degree in Public Administration
Strayer University, North Carolina, US
December 2016
Bachelor of Science in Criminal Justice
North Carolina Central University
E X P E R I E N C E
November 2017 - Present
Credit Specialist
Bank Of America, Greensboro
October 2022 - July 2023
Social Worker
Guilford County Department Of Social Services, US
August 2016 - November 2017
Client Service Representative
Alorica Project Duke Energy, Greensboro
June 2015 - August 2017
Customer Service and Sales Representative
Art.com, Raleigh
September 2015 - October 2016
Client Service Specialist/Randstad
AonHewitt, Winston-Salem
• Monitor accounts to identify outstanding debts
Maintained accurate records of customer account
activity, including payments and adjustments.
•
Communicated effectively with both internal
stakeholders and external customers regarding
their accounts.
•
Analyzed credit reports to identify potential risks associated with granting credit.
•
Compassionate social worker, skilled in
assessment, developing treatment plans,
counseling, and evaluation
•
Very high empathy and excellent active listening
skills
•
• Ready to start work and learn on the job
• Passion counts for a lot.
• Provided assistance to clients
Hands-on experience in reviewing, updating or
making changes to fulfill customer accounts
•
• Meeting sales goals and metrics
Advocate for participants outsource for numerous
clients
•
P R E C I O U S H A I R S T O N
May 2014 - June 2015
Business Banking Specialist
WELLS FARGO BANK, National Business Banking
Center, Charlotte
October 2012 - December 2014
Project Specialist II
APAC outsource for Samsung/Chase/The New York
Times, Greensboro
April 2010 - December 2011
Project Outbound Sales Customer Representative
Time Warner Cable, Morrisville
Contacted new/existing participants based on open
annual enrollment
•
Implemented innovative approaches to increase
customer satisfaction ratings.
•
Demonstrated strong organizational skills in
managing multiple client accounts simultaneously.
•
Provided guidance on cash management services
such as wire transfers, ACH payments, and
merchant services.
•
Developed and maintained strong relationships
with business banking clients to ensure customer
satisfaction.
•
Ensured compliance with applicable laws and
regulations related to business banking operations.
•
Managed and monitored accounts for The New
York Times, Chase Bank and Samsung
•
Contacted new/existing subscribers based on
marketing campaigns to offer additional services
•
Additional duties/responsibilities to meet business demands
•
Collaborated with other departments such as sales, marketing, and finance when needed.
•
Researched complex customer requests using
available resources such as internal databases or
external sources.
•
S K I L L S
• Notary Public
• Outbound Sales
• Cold Calling
• Help Desk
• Troubleshooting
• Disaster Recovery
• Microsoft SharePoint
• Technical Support
• System Administration
A S S E S S M E N T S
Supervisory skills: Motivating & assessing employees, Proficient, 10/01/20Work style: Conscientiousness, Proficient, 09/01/20
R E F E R E N C E S
References available upon request
Contact this candidate