Operations Manager Business
Resume:
Ameen Raza Naqvi
Business Operations Manager
** ***** * ***** (+91)
ameennaqvi14@gm
ail.com
Profile Summary
Experienced Executive Assistant and Business Operations with 12+ years of expertise in streamlining processes and documentation, recruitment, employee relations, and team handling. Highly organized and detail-oriented, with exceptional communication skills and proficiency in Microsoft Office and Google Suite. Capable of prioritizing tasks, working under pressure, and maintaining accuracy while multitasking. Effective at building relationships across all organizational levels. Demonstrated success in driving client satisfaction through strategic relationship management and efficient project delivery. Proficient in resource planning, team development, client
communication, performance metrics tracking, problem resolution, market research, contract negotiation, and continuous improvement initiatives. Skilled in optimizing processes to enhance operational efficiency and client satisfaction. A results-oriented leader with strong communication and leadership abilities.
Education
Work Experience
Jul 2023 - Present
Business Operations Manager
V Group INC
Resource Planning: Effectively plan and allocate resources based on client demands, ensuring optimal utilization of the talent pool.
Team Development: Recruit, train, and mentor delivery team members, fostering a high-performance culture and promoting continuous professional development.
Client Communication: Act as a primary point of contact between the staffing company and clients, understanding client requirements, and providing regular updates on project status and delivery milestones.
Key skills
Travel Management
Business Correspondence
EA
Vendor Management
Administration
Attendance Management
HR
Recruitment
Client Management
Client Communication
Business Operations
Analytical Skills
Administration Management
Stakeholder Management
Personal Information
City Mumbai
Country INDIA
Hobbies
Cricket and Travelling.
Languages
English
Hindi
B.Com, 2012
cmj university
Performance Metrics: Define and track key performance indicators (KPIs) related to delivery, such as time-to-fill, candidate quality, and client satisfaction, to measure and improve overall performance.
Problem Resolution: Address and resolve issues related to staffing projects promptly, collaborating with internal teams and clients to find effective solutions.
Market Research: Conduct ongoing market research to identify potential opportunities, challenges, and competitive trends that may impact staffing strategies.
Contract Negotiation: Collaborate with the sales team to negotiate contracts, terms, and conditions with clients, ensuring alignment with both client needs and company goals. Continuous Improvement: Drive continuous improvement initiatives within the delivery process, leveraging feedback and data analysis to enhance efficiency and effectiveness. Oct 2018 - Jun 2023
EA and Operations Manager
Fairdeal Enterprises
Managed the daily schedule and travel arrangements for the CEO, ensuring punctuality and efficiency in attending appointments and meetings.
Conducted thorough research and prepared detailed reports on various topics to support decision-making processes within the company.
Coordinated logistics for company events, including conferences and team building activities, ensuring smooth execution and successful outcomes.
Facilitated effective communication between departments and external stakeholders, such as clients and partners, fostering strong relationships and collaboration.
Maintained confidentiality of sensitive information and organized data securely to uphold integrity and compliance standards.
Provided administrative support to members of the executive team as required, demonstrating flexibility and adaptability in fulfilling diverse tasks.
Experienced Full Cycle Recruiter proficient in sourcing, screening, and interviewing candidates, ensuring alignment with organizational needs and culture.
Led intake meetings with hiring managers and supervisors to understand requirements and expectations, fostering clear communication and collaboration.
Employed creative sourcing strategies to attract Diverse and High-Caliber candidates, utilizing internet resources, social media, referrals, and networking.
Managed the entire recruitment process, including selection, offer, negotiation, and closing, while also handling administrative tasks efficiently to expedite process flow. Mar 2014 - Jul 2018
Executive Assistant and Human Resource Administrator Hot Mold
Answered phone calls and responded to emails, efficiently directing messages to relevant individuals.
Managed office supplies and inventory, ensuring availability by ordering additional items as required.
Scheduled appointments and meetings for the CEO, optimizing time management and organizational efficiency.
Assisted with travel arrangements for the CEO and office staff, ensuring smooth and hassle-free trips.
Contributed to the preparation and dissemination of company- wide communication materials, fostering transparency and cohesion.
Sent notices to subcontractors regarding expiring
documentation, maintaining compliance and contractual obligations.
Coordinated and provided support for various projects, including marketing campaigns and product launches, ensuring successful execution.
Supported human resources staff with new hire orientations, facilitating seamless integration into the company. Coordinated employment offers with management and
extended offers to select candidates, contributing to efficient recruitment processes.
May 2012 - Jan 2014
HR Admin
Scrabbles
Supported human resources staff by assisting with new hire orientation and coordinating monthly departmental meetings, ensuring smooth onboarding and ongoing communication. Addressed and resolved general payroll-related inquiries, maintaining accuracy and efficiency in payroll processes. Coordinated complex travel schedules, accommodations, and trip logistics for candidates and executives, optimizing travel experiences and minimizing disruptions.
Coordinated work activities of subordinates and staff regarding employment, compensation, and employee relations, fostering collaboration and efficiency within the team.
Coordinated with vendors throughout the procurement process, from placing orders to delivery, ensuring timely and satisfactory fulfilment of company needs.
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