Customer Service Experience
Resume:
SKILLS
PROFESSIONAL
SUMMARY
WORK HISTORY
RUFINO P. MENDOZA
LINCOLN, RI 02865 401-***-**** *********@*****.***
• Problem-Solving • Customer experience
Customer Service and
Engagement
• • Store Organization
• Team Building and Leadership • Team Management
• Employee Scheduling • Hiring and Training
• Mentoring and Coaching • Strategic Merchandising
• Retail Operations Relationship building and
management
•
Experienced in managing the intimates, Juniors, accessories, Jewelry, Men's and Misses Apparel. More than six years experience developing my department supervisors to achieve and exceed sales plan in each and every department. Ensuring monthly sets are up to date and merchandise presentation is according to company's standards and directives. Coach and develop associates to deliver great customer service at all times and have a hospitality mentality to create a unique shopping experience for our customers. Open and close the store and lead our team in our daily operations of the store including prior day sales deposit approval. Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
APRIL 2018-OCTOBER 2024
Assistant Store Manager Kohls Department Stores Milford, MA Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits. Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Trained and guided team members to maintain high
productivity and performance metrics.
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• Assisted in recruiting, hiring and training of team members. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
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Provided weekly work schedules to employees to
accommodate business demands and vacation requests.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
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Interacted well with customers to build connections and nurture relationships.
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Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
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Developed and maintained strong relationships with vendors to facilitate timely product delivery.
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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
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• Self-motivated, with a strong sense of personal responsibility. Assisted with day-to-day operations, working efficiently and productively with all team members.
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Demonstrated strong organizational and time management skills while managing multiple projects.
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Developed and maintained courteous and effective working relationships.
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JULY 2007-APRIL 2018
Area Supervisor Kohls Department Store
Experienced in managing the intimates, Juniors, accessories, Jewelry, Men's and Misses Apparel
•
More than six years experience developing my department supervisors to achieve and exceed sales plan in each and every department
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Ensuring monthly sets are up to date and merchandise presentation is according to company's standards and
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EDUCATION
LANGUAGES
directives
Coach and develop associates to deliver great customer service at all times and have a hospitality mentality to create a unique shopping experience for our customers and make it a great shopping experience by delivering excellence service.
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Open and close the store and lead our team in our daily operations of the store. Set the goals and standards for the day.
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overview the cash office process and verify the deposit from prior day.
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MAY 2002-MAY 2007
Shipping And Receiving Supervisor The Dish Factory Received new and used store's merchandise maintaining a accurate inventory to fulfill our customer orders
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Maintain an inviting to shop show room to achieve and increase store's sales plan
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Planned the stores deliveries to ensure our customers satisfaction one hundred percent
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JUNE 2009
High School: Business, Management, Marketing, and Related Support Services
Belmont High School,
Graduated with honors and top 3 in our class
Spanish
Native or Bilingual
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