Systems Administrator Business

KYLE CROUNSE

System Administrator

Contact

Livingston, TX, 77399

Mobile: 518-***-****

**********@*****.***

Education

Associate Degree in Information Technology

Bryant & Stratton College of Albany, NY

Graduated: February 2012

Skills

Project Management

Application/Server/Network Administration

Database Management

Network Security

Technical Documentation

Leadership

Teamwork

User Training

Experience

Business Systems Administrator Remote

Jim Myers & Sons

April 2024 - Present

● Application server and database

management for Epicor and

SOLIDWORKS/PDM

● Administration of key business

systems, Epicor,

SOLIDWORKS/PDM, Flatter Files

and CADLink

● Performed major upgrade on

SOLIDWORKS/PDM system, which

was 2.5 years out of date, include end

client deployments

● Creation and modifying workflow,

reports, search tools, etc. for PDM

● Research, development and

implementation of Epicor BAQs,

BPMs, Dashboard, etc.

● Point of contact for any issue related

to key business systems

● Integration of QMS software with

Epicor

● Assist users with Active Directory

account unlocks and password resets

● Manage Outlook 365 distribution

lists

Service Desk Analyst Lvl.2 Remote

Pixel Health

March 2022 - April 2024

● Support the business needs of hundreds of users, creating, troubleshooting and resolving call-in and/or user created tickets within the ServiceNow system

● Work extensively with ServiceNow, creating tickets, KB articles, dashboard, etc.

● Utilize Clearspan call center application and the sister program OpEasy for extension editing

● Extensive work within VMware VDI, creating, resetting, and restarting VMs

● Daily work using Adaxes AD integration

● Utilizing remote tools such as VMware Horizon Client, Forticlient, Citrix

● Utilizing Alertus system broadcasting system

● Workspace, Bomgar, RDP and Configuration Manager Remote Control

● Administration of Imprivata Onesign and Cortext secure messaging system

● Administration of DUO, MFA system

● Troubleshooting Cerner Millennium and associated programs (CIS, FirstNet, RadNet, etc.)

Systems Administrator Cohoes, NY

Precision Valve & Automation

March 2019 - May 2021

● All duties and responsibilities of previous role (Help Desk Support Specialist)

● Creating Jira automation, workflows, KPIs, etc…

● Management of various licenses and license servers

● Management/development of Epicor ERP environment

● Solidworks and PDM application owner

● Project planning, e.g. major upgrades for Solidworks, PDM and CADLink

● Administration of Microsoft O365, Webroot, Meraki MDM, KanbanBox, AD, SonicWall Firewall, Barracuda Email filter, Datto, and Avaya IP Office

● Integration and setup of Flatter Files to work with existing PDM system

● Server management, patches and upgrades. New server implementations

● Daily use of RSAT, AD Users & Computers, VMware Vsphere, VMware Workstation, VMware Horizon, and SonicWall Global VPN/NetExtender

● Familiar with Vsphere, creating, accessing, and editing VMs

● Procurement of new hardware and software for company and users

● Research new technologies/software to implement into current environment

● Oversight and management of Help Desk team, including hiring

● Daily interactions with department heads and “C” level personnel Help Desk Support Specialist Cohoes, NY

Precision Valve & Automation

October 2017 - March 2019

● Support the business needs of 260+ users globally

● Work extensively with the Jira ticket system as well as the sister program Confluence

● Daily interaction with Windows 7 & 10. Windows server 2008 R2, 2012 R2, 2016

● Support SolidWorks, PDM, CADLink, Epicor ERP, and multiple programs/tools for end users

● Experience with GoToMeeting, Cisco WebEx, Bomgar and TeamViewer to connect with users

● Imaging and deploying new laptops and other mobile devices for users

● Onboarding new users, including a brief overview of how to use Office, Clock In/Out, how to submit tickets and using the phone system.

● Support various Microsoft programs including, Office, OneDrive, Teams, etc.

● Daily use of AD Users & Computers, VMware Workstation, VMware Horizon, and SonicWall Global VPN/NetExtender

● Utilization of PDQ Deploy and PDQ Inventory

Program Support Analyst Troy, NY

MetLife Insurance Company

February 2012 – June 2018

● Monitor network for alerts and errors

● Notify Application Designers or DBAs if an application missed its SLA or failed

● Fulfill requests/tickets sent in to activate, create, or hold an application or process

● Check services and health of servers for Maestro Client

● Familiar with z/OS and JCL

● Worked extensively in BMC and IBM Tivoli Workload Scheduler

● Daily work within Service Now

Contact this candidate