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Customer Support O M

Location:
Ashburn, VA
Posted:
November 14, 2024

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Resume:

571-***-****

****.*******@*****.***

Geron Jaos S. Tenedor

***** ****** *******, *******, ********

GERON JAOS TENEDOR

C o m p u t e r T e c h n i c i a n & I T C o n s u l t a n t ABOUT ME

Date of Birth: 27 December 1993

Place of Birth: Batac, Ilocos Norte

Age: 30

Height: 5’2

Weight: 60 kg.

Citizenship: Filipino

Religion: Born Again Christian

Civil Status: Married

ADDITIONAL T RAININGS

REFERENCES

2010-2016

BACHELOR OF SCIENCE IN INDUSTRIAL TEHCNOLOGY -

COMPUTER TECHNOLOGY

ROSTUM A. BERMOR

Owner, Bermor Techzone

JAMES LEE BOLDEN

Director of Fulfillment,

Marvib Engineering

OBJECTIVES

To be able to demonstrate my

skills as a detail-oriented

Computer Technician and IT

Consultant by managing and

supporting IT infrastructure and

providing customer support for

IT-related needs. I seek to

leverage my strong technical

expertise in hardware and

software issues, network

management, and

troubleshooting to contribute to

the team's operational efficiency

and security.

MMSU, CIT, Laoag City, Philippines

IGAMA COLLEGES FOUNDATION INC. 2006-2010

badoc, Ilocos Norte, Philippines

2006-2010

GABUT ELEMENTARY SCHOOL

Badoc, Ilocos Norte, Philippines

EDUCATIONAL BACKGROUND

CUSTOMER SERVICE TRAINING 101

Mara Salvador Manuel, The Image Specialist

2019

NATIONAL CERTIFICATE II, ELECTRONIC PRODUCT AND

ASSEMBLY

Technical Education and Skills Development Authority 2017

GERON JAOS TENEDOR

C o m p u t e r T e c h n i c i a n & I T C o n s u l t a n t SKILLS

·Proficient in managing and maintaining

computer peripherals and other IT

equipment.

·Strong ability to close both small- and

large-scale projects with a focus on

building trust and ensuring successful

outcomes.

·Skilled in configuring and

troubleshooting network devices and

protocols.

·Experienced in providing user support

and resolving technical issues.

·Knowledgeable in implementing data

backup solutions and disaster recovery

plans.

·Strong ability to create and maintain

detailed documentation of systems and

processes.

·Proficient in installing and configuring

software applications.

·Experienced in monitoring system

performance and optimizing for

efficiency.

·Strong problem-solving skills to

diagnose and resolve technical issues.

·Ability to prioritize tasks and manage

time effectively to meet deadlines.

·Strong interpersonal communication

skills providing appropriate solutions.

·Skilled at adapting for improved team

coordination and leadership, fostering

better team flow and collaboration.

EXPERIENCE

2018-2024

Computer Technician who diagnoses and repair hardware and software issues. Cellphone Technician who repairs both hardware and software problems in mobile devices.

Installed and configured OS and software applications. CCTV Consultant & Installer that provides consultation and installation of CCTV systems.

Setup and troubleshoot networks (Wi-Fi, Cat5/Cat6, modems, P2P connections). Computer Consultant that advises and builds custom PCs, from entry-level to high-end system unit; offer system upgrades and optimizations. Printer Technician that troubleshoots and repairs major and minor issues with printers (Epson, Brother, HP, etc.).

I.T. Support who provides technical support for 3 public schools (MMMES, GES, BNCS) and other small businesses.

Helpdesk assistant that provide PC remote for software and drivers issue. Data Organization & Digitization who organizes and converts customer data from physical to digital formats (scanning, data entry, etc.). Business Co-Owner, Messiah’s Printing Services,

#7 Caunayan, City of Batac

2021-2024

Computer head technician that specializes in diagnosing and resolving major issues with PCs and laptops.

Printer technician who diagnoses and resolves primary printer issues, providing expert assistance and solutions.

Cellphone tech support who offers troubleshooting and technical support for mobile devices.

Business partner who collaborated in providing PC builds, laptops, printers, cellphones, and PC peripherals for businesses.

On-call IT Support

Bermor Techzone, Philippines

IT technical support who provides support for computers and printers, resolving hardware and software issues.

Installed and configured CCTV systems and network infrastructure, including monitoring setup.

Offered technical support and provide training to teachers and staff on IT systems and tools.

IT Consultant who advises on computer upgrades, offering solutions to enhance system performance and capabilities.

On-Call IT Support Computer Technician and I.T consultant Graceland Saviours Institution Inc., Philippines

2018-2024

GERON JAOS TENEDOR

C o m p u t e r T e c h n i c i a n & I T C o n s u l t a n t SKILLS

·Proficient in managing and maintaining

computer peripherals and other IT

equipment.

·Strong ability to close both small- and

large-scale projects with a focus on

building trust and ensuring successful

outcomes.

·Skilled in configuring and

troubleshooting network devices and

protocols.

·Experienced in providing user support

and resolving technical issues.

·Knowledgeable in implementing data

backup solutions and disaster recovery

plans.

·Strong ability to create and maintain

detailed documentation of systems and

processes.

·Proficient in installing and configuring

software applications.

·Experienced in monitoring system

performance and optimizing for

efficiency.

·Strong problem-solving skills to

diagnose and resolve technical issues.

·Ability to prioritize tasks and manage

time effectively to meet deadlines.

·Strong interpersonal communication

skills providing appropriate solutions.

·Skilled at adapting for improved team

coordination and leadership, fostering

better team flow and collaboration.

EXPERIENCE

2016-2018

·Computer Technician (Sub Support) that provides technical support for six companies, including Automekaniko, Hifactor, Sharetea, NPA Mitsubishi, Pangil Beach Resort, and Laoag Auto Supply.

·CCTV Services that install, configures, and monitors CCTV systems.

·Network installation & configuration focusing on installation of Cat5/Cat6 cables, modems, and configure network systems, including bandwidth monitoring and P2P setups.

·POS & Server Monitoring that oversees and monitors Point-of-Sale (POS) systems and server performance.

·Printer & Network Services who repairs printers and provides printer networking services; set up and maintain LAN computer networks.

·Samsung Service Center Technician that provides technical support and repairs for Samsung mobile devices and other sub brands.

I.T support Computer Technician

Hi-Factor, Robinsons Mall, Philippines

2015-2016

Sales Representative who multitask both sales and customer relationships, offering tailored product solutions.

Computer Technician that diagnoses and repairs hardware and software issues for PCs and laptops.

PC Build Consultant that advises on and build custom PCs, from high-end gaming systems to entry-level setups.

Online Marketer who manages online marketing campaigns, including content creation, social media, and digital promotions.

Computer Technician & Sales Representative

Bermor Techzone, Philippines



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