General Manager Front Desk
Resume:
Heather Callahan
Ocean City NJ 08226
Mobile Phone: 609-***-****
E-mail: *******.************.**@*****.***
Career Objective: To obtain a position in which to utilize my customer service and leadership skills.
Professional Experience
Care Giver
November 2023 to Present
Providing comfort and care 2 times a week
Transportation to and from doctors or other appointments.
Performing duties around the home, taking out trash etc.
Medication management
General Manager
February 2020 to Present
Making sure guests receive a high quality of service. Meeting
and greeting guests and handling complaints.
●Staff management – recruiting, training and supervising staff.
Ensuring that the staff hired aligns with the hotel’s standards.
●Organizing work in all areas of the hotel, including bookings,
Budgeting, marketing and staff.
●Ensuring that everyone is working towards the hotel’s strategic goals
●Verifying booking.com and Expedia invoices.
●Calculating and entering bi-weekly payroll.
Assistant General Manager
April 2018 to February 2020
●Assists the general manager oversee the hotel’s operations
●Ensuring the guest feels welcome and satisfied by handling guest relations.
Answering questions and aiding with travel directions.
●Overseeing daily operations for all departments such as, housekeeping,
front desk and maintenance
●Staff management, managing human resources, such as turnover control,
Staff motivation, and employee development.
●Providing administrative support to the general manager and carrying out
Their policies, assisting with paperwork.
Front Desk Supervisor
August 2016 to April 2018
Flanders Hotel Ocean City NJ
Guest service, interacting with customers and handling
complaints, and ensuring guest satisfaction
●Training, scheduling and supervising front desk staff to ensure
they provide excellent customer service
●Keeping operations running smoothly, maintaining a clean and
safe working environment. Ensure staff is prepared to be courteous and efficient.
Assistant General Manager
May 2008 - July 2016
Pavilion Motor Lodge Ocean City, NJ
Hotels and Lodging
●Assists the general manager oversee the hotel’s operations
●Ensuring the guest feels welcome and satisfied by handling guest relations.
Answering questions and aiding with travel directions.
●Overseeing daily operations for all departments such as, housekeeping,
front desk and maintenance
●Staff management, managing human resources, such as turnover control,
Staff motivation, and employee development.
●Providing administrative support to the general manager and carrying out
Their policies, assisting with paperwork.
Store Manager
November 2002 - April 2008
Fashion Bug Cape May Court House, NJ and Seaville, NJ
Retail
●Dedicated to providing an incomparable in-store experience.
●Inventory management, product placement and store ambiance
Optimization.
●Set clear daily sales goals and exceed said goals.
●Hire high-quality sales driven team
●Training staff and using effective time management.
●Listen to employees and offer clear communication
●Inventory control
●Markdowns
●Merchandising, creating attractive layouts and displays
To showcase products.
Education
Some College Coursework Completed,
January 1997 - May 1997
Atlantic Cape Community College Mays Landing, NJ
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