Customer Service Data Entry

JASMINE MCQUEEN

**** **** ***., ************, ** 19150, 267-***-**** (C), *******.*********@*****.***

SUMMARY:

I am a detailed oriented, organized and trustworthy team player with the ability to handle any task or challenges presented to me.

I readily adapt to change and take initiative to improve job functions. I am seeking an opportunity where I can learn, and acquire new skills.

SKILLS

●Customer Service

●Administration

●Data Entry

●Excellent Communication Skills

●Filing

●MS Outlook/Windows/Excel/PowerPoint

PROFESSIONAL EXPERIENCE

National Appraisal Service - Plymouth Meeting, PA March 2024 to Present

Customer Service Representative/Dispatcher

• Provide customer service to others on behalf of the company.

•Effectively manage inbound and outbound calls (must enjoy being on the phone)

•Call and schedule appointments

•Identify and assess customers’ needs to achieve satisfaction.

•Document conversations in our database and provide to the customer.

•Utilize our mapping system to assist in scheduling appointments.

•Build sustainable relationships of trust through open and interactive communication with clients, shops, and appraisers.

•Other tasks as assigned.

National Philanthropic Trust - Jenkintown, PA

September 2023 to January 2024

Seasonal Donor Relations Associate

• Provided exceptional and efficient front-line service and support (phone and written) to inquiries from NPT donors, advisors, and

others.

• Tracked, escalated, and resolved calls, emails, fulfillment requests, and issues through a Salesforce case management system, ensuring

all information gathered on calls is accurately captured in Salesforce.

• Demonstrated sound business judgment to recognize when issues should be escalated to subject-matter experts for further handling.

Manage follow-up activities with donors and clients consistent with stated criteria.

• Support extended phone coverage hours during Giving Season (October – December)

• Attended and participated in all relevant meetings and training sessions.

•Participated in special projects and perform other duties as assigned.

•Assisted other NPT teams on an as-needed basis, including data entry of donor information.

• Other administrative tasks as assigned

Municipal Court Civil Division - Philadelphia, PA April 2023 to September 2023

Clerical Assistant 1

• Answered telephone and in person requests for filing evictions and small claims.

• Confirmed correct paperwork has been provided for each unique case.

• Sorted and filed papers and/or legal documents in a pre-established filing system.

• Completed eviction and small claims requests online submitted by attorneys.

• Used standard office equipment to record, store, retrieve, duplicate, or present information.

• Directed the public to appropriate departments based on inquiries.

• Gave information clearly and concisely.

• Other administrative tasks as assigned

Hand and Stone Spa - Flourtown, PA

September 2022 to January 2023

Spa Associate

• Checked in and Checked out massage and facial clients

• Booked appointments in person/over the phone making sure the client's requests matched the therapist or esthetician's modality

• Cleaned spa area and spa rooms, including laundry

• De-escalated customer service issues with proper etiquette

• Effectively pitched the membership and other promotions

• Other administrative tasks as assigned

ERT/Clario Customer Care - Philadelphia, PA July 2021 to September 2022

Customer Care Agent/ Level 2 eCOA Boston Agent

• Completed, comprehended, and appliedextensive training courses for business lines

• Handled inbound calls regarding a variety of issues

• Handled transferred calls from other agents for higher skill level issues

• Handled outbound calls and appointments

• Populated ticket details while compiling information from the caller

• Created and responded to email correspondence

• Provided exceptional customer service

• Searched tickets for Knowledge Based Articles to give proper troubleshooting for customer issues.

• Troubleshooted technical issues with devices and portals used by the site

• Adhered to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)

• Filed reports from each appointment

• Other projects and duties as assigned

MRO - Blue Bell, PA August 2019 to January 2020

Customer Service Representative

•Handled inbound calls regarding medical records

• Provided exceptional customer service

• Assisted callers interested in requesting medical records

• Adhered to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)

• Entered caller information into computer system, working on dual monitors

• Other projects and duties as assigned

KUMAN LEARNING CENTER - Bala-Cynwyd, PA April 2019 to August 2019

Math & Reading GraderGraded student work efficiently

• Recorded Student's progress and communicated with the instructor

• Organized and cataloged inventory for all levels of math and reading worksheets

• Other administrative tasks

QTC Medical Services October 2018 - April 2019

Case Specialist

•Answered phones from automated call distribution system

• Triaged daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by

Veterans Administration

• Verified appropriate CPT and CLIN codes are assigned to each case

• Communicated directly with claimants and providers

• Obtained medical history for specific conditions

• Determined appropriate examinations, tests and specialists required for each case

• Scheduled appointments for examinees including follow-up appointments and rescheduled appointment

• Ensured all examinees and providers receive necessary documentation

• Confirmed consultative reports and diagnostic test results are received in a timely manner.

• Met or exceeded contract timeliness guidelines in both the scheduling and case management systems

• Other projects and duties as assigned

VISION WORKS

October 2017 - October 2018

Eyewear Specialist

•Completed retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort.

•Answered telephone promptly and professionally and obtained prescriptions for in-store customers.

•Identified customer’s needs through selling techniques and matched frames to the customer's face shape and prescription.

•Stocked, cleaned, and straightened displays; cleaned and organized the entire store, ensured frames are ticketed properly

•Adjusted and repaired eyewear and process defective, spoiled, and cannibalized frames

•Adhered to privacy and confidential and proprietary company policies and procedures

•Completed Company required training programs

•Handled issues from irate customers

•Endorsed various sales promotions to customers

•Made adjustments to customer’s personal frames

•Other duties as assigned by management

Lab Technician:

•Ensured all jobs are clocked in upon receipt and clocked out after final lab inspection

•Controled lab inventory through auditing

•Performed SKU exchanges as required in accordance with Company policy

•Tinted, cut, assembled and inserted lenses into frames, bench aligns finished pair of glasses, and polished edges. Checked for

scratches

or defects in lenses

•Performed regular machine maintenance in accordance with maintenance checklist and report equipment malfunctions to the

Manager on Duty

•Met Company safety rules and standards to include following guidelines for hazardous material handling and waste disposal

•Adhered to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)

•Checked prescriptions for accuracy in size, dimension, cut etc. comfort.

•Answered telephone promptly and professionally to handle customer issues

•Cleaned lab each night to remain organized so I am able to meet customer deadlines.

CHUBB

Summer Intern

Philadelphia, PA . June 2016 – September 2016

•Copied documents

•Filed paperwork in an electronic data system

•Scanned and organized documents

•Shredded highly sensitive documents

•Prepared and organized files

•Sorted approved and rejected claims

•Assisted other team members

EDUCATIONAL BACKGROUND

Philadelphia Virtual Charter School - Graduated: June 2017

Major-Digital Design: Photoshop, MAYA, Stencil, Mud Box, 123-D Sculpt, Mac

Game Design: Coding, Visual Effects

Web Design: Coding, Visual Effects, Html & CSS

Video editing using Movie Maker/Image editing using Photoshop & other applications

PROFESSIONAL REFERENCES:

Steve Elliot

Supervisor

City of Philadelphia

1339 Chestnut Street 10th floor Philadelphia, PA 19130

P: 215-***-****

Kim Barnes (Worked with)

Administrative Assistant

Chubb

436 Walnut Street

WA06B, Philadelphia, PA 19106

P: 215-***-****

E: ***.******@*****.***

Delores Melendez (Trainer)

Specialist NA Producer Services

Chubb

436 Walnut Street

WA06B, Philadelphia, PA 19106

P: 215-***-****

E: *******.********@*****.***

Andre Fordham (Supervisor)

Clario Customer Care

1818 Market Street Suite 2600

Philadelphia, PA 19103

P: 215-***-****

Contact this candidate