Customer Service Sales Associate

Dynamic and organized individual with experience providing exceptional shopping experience to a wide range of clients. Highly skilled at assisting customers with finding the perfect items, developing long term relationships, and navigating various product lines. Committed to achieving sales goals.

SKILLS

Customer Service expertise Product selection

Styling techniques Sales experience

Patience and Empathy Strong fashion sense

P RO F ESS IO NA L EX PE RIE NC E

EMPLOYERS

Athleta, Morristown, NJ

Sales Associate (October 2024 – present)

Shoprite, Chatham, NJ

Online personal shopper (March 2024 – May 2024)

Knights of Columbus, Morristown, NJ

Volunteer (2024)

Key achievements:

Performed quality assurance checks on all outgoing orders before they were delivered.

Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.

Incorporated feedback from customers into product selections in order to meet changing demands.

Managed returns and exchanges efficiently according to company policies and procedures.

Implemented strategies for inventory management including restocking shelves.

Maintained positive working relationships with customers, team members and leadership.

Received work assignments from order system to fill orders.

Assisted with collection, loading and acceptance of payment for pick-up and delivery orders.

Utilize selection process for products within store and bagged products following bagging standards.

Coordinated purchasing and delivery of items to customers.

Leveraged proper selection process and bagged products appropriately to deliver quality service.

Fostered high level customer satisfaction and service to drive loyalty.

Learned customer preferences and dislikes to provide individualize service and increase customer satisfaction.

Connected and engaged with customers to understand needs.

Greeted customers upon arrival and asked questions to determine personal care and needs.

EDUCATION

High School Diploma – The Gow School, South Wales, NY

ACCOLADES

Honors for Humanities

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