General Manager Customer Service
Resume:
Michelle Noble
Vandalia, OH *****
***********@***.***
Work Experience
General Manager
Holiday Inn Express & Suites-Wilder, KY
September 2023 to October 2024
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction General Manager
Dayton Airport Inn-Englewood, OH
September 2023 to October 2023
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction General Manager
Holiday Inn Express and Suites-Dayton, OH
May 2023 to October 2023
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction General Manager
Tru by Hilton-Monroe, OH
June 2022 to April 2023
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction General Manager
Holiday Inn Express and Suites-Wilder, KY
June 2017 to June 2022
• Opening Hotel General Manager for the hotel.
• all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction Education
Associate of Applied Science in Business with concentration in Hospitality and Tourism
University of Phoenix-Online Campus
November 2011 to November 2012
Skills
• Profit & Loss
• Budgeting
• Human Resources
• Inventory Control
• Microsoft Word
• Purchasing
• Forecasting
• Sales
• Payroll
• Management
• Labor Cost Analysis
• Team Management
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