Quality Assurance Customer Support

Taimoor “Tom” Waheed

E: *********@*****.*** US Citizen Cell:972-***-****

Proven technology leader with extensive experience in communications 5G, LTE, LMR, E911 cyber security, Cloud, CREW, Tactical Radios. EW delivers results in fast-paced, dynamic environments and leads diverse teams to accomplish measurable success. Significant experience supporting numerous DoD and Federal agencies across a spectrum of services from technology research and development, test and evaluation, strategic planning, policy development, and risk mitigation. Skills include:

Network Communications

Cybersecurity

Program/Project Management

Requirements/Capabilities

Development

Strategic and Operational Planning

Risk Management and Mitigation

EDUCATION

BS Electrical Engineering - George Washington University 1993

MBA Preston University 1995

ACCREDITATIONS

Active Secret Clearance – DoD

Active Top-Secret Clearance – DoD

COMMUNICATION HARDWARE

LMR, BeOn, P25, TruePosition E911 WLS, Lucent CDMA Modcel/EVDO/UMTS, ZTE BTS, Motorola (GSM 900/1800 Cellular/PCS Incell, Mcell6, Mcell2, Microcity, Arena BSS), LMR, P25, Ericsson RBS 6000/3206, RNC 3810, Transcoder, DMC Microwave, Dragonwave Microwave, Alcatel HDSL modem, Harman radios, DAS, TCP/IP, UDP/IP, DHCP, FTP, WEP, 802.1x, WPA/TKIP, WPA2/AES/802.11i, WME/WMM/802.11e, QoS, Agilent SS7, SSH, VPN, Vanu IP BSS, COWS, Cisco 2600/3600/3700, WiFi 802.11abg/n, Cambian Microwave, Alcatel4100/4300 and Siemens D900 Switch.

COMPUTER SOFTWARE

ACTIX, Windcatcher, GEOPLAN, linkplanner, Viat, PowerBi, Zite, FTrftrace, AirMagnet, QXDM, QPST, CSS, FMCC, SQL, CAN, CNT, UXCPtrace, Labmm, WebWam, NMS, MS Office/Project, Visio, ProComm, MicroCap, Matlab, Quatro Pro, Samsung BSM, Page maker, Hypercard, RMT, TP Validator, Lucent/Motorola/Ericsson OSS’s, Wire shark, I-Perf, OpsTool, EMS, Scout, Clear Case, Remedy, Planet EV, Rational Tools, IWOS, CDM, SAP, Sprint Vision, PRTS, PATROL, JIRA, DOORS, SNMP, Map Info, Atoll, EL-CID, JSDR, Test Director, EDX, Intel STT, Ericsson MoShell, Kraft, CDA and Spice.

EXPERIENCE

Senior Engineer – OMICRONVIS (May’24 – Nov’24)

Supported DoD US Navy with ongoing projects in TFSMS (Total Force Structure Management System, OMS (Organizational Messaging System), TMIP (Theatre Medical Information Program), JFRG (Joint Force Requirement Generator), SPS (Standard Procurement System)

Assist the Government with creating, editing, and reviewing technical documentation to include, but not limited to, program plans, acquisition documentation, specifications and technical guides.

Provide technical support to and coordination with functional areas/matrix support groups (architecture, systems engineering, design, testing, configuration management, producibility, integrated product/process development, quality assurance, SW releases, reliability, fielding, operation etc).

Provide systems engineering expertise to analyze system concepts, system design and interoperability, providing input to and analysis of, system architectures for the includes participation in Systems Engineering Technical Reviews (such as System Functional Reviews, Preliminary Design Reviews, Critical Design Reviews, etc.).

Support requirements/capabilities gap analysis including providing input to user capability needs IAW the Joint Capabilities Integration and Development System process (e.g., systems CPD, ECP, TRAP and translation of user capability needs/requirements into performance specifications for all program systems.

Project management to these Warfighter support deployments Oconus and Conus locations.

Senior Engineer – QED (Dec’23 – May’24)

Supported Project Manager Terrestrial Sensors (PM TS) DoD US Army with ongoing projects in Ground Sensors, Force Projection, Biometrics, Aerostat and Combat Terrain Information System domains.

Assist the Government with creating, editing, and reviewing technical documentation to include, but not limited to, program plans, acquisition documentation, specifications, field bulletins, technical guides, and memos.

Provide technical support to and coordination with functional areas/matrix support groups (architecture, systems engineering, design, fabrication, testing, configuration management, producibility, integrated product/process development, manufacturing, quality assurance, reliability, fielding, training, operation, maintenance, TMT’s etc.) as applicable to individual programs.

Analyze program technical products (Drawing, Reports, Specifications and perform a technical study/assessment.

Perform non-recurring engineering studies and analyses to evaluate the viability of potential solutions to various technical problems, such as how systems might be integrated.

Provide systems engineering expertise to analyze system concepts, system design and interoperability, providing input to and analysis of, system architectures for the includes participation in Systems Engineering Technical Reviews (such as System Functional Reviews, Preliminary Design Reviews, Critical Design Reviews, etc.) as well as assist in defining appropriate Entrance and Exit criteria for those reviews.

Support requirements/capabilities gap analysis including providing input to user capability needs IAW the Joint Capabilities Integration and Development System process (e.g., systems’ Capabilities Production Document (CPD), and translation of user capability needs/requirements into performance specifications for all program systems.

Project management to GBOSS, BETSSY and various Sensor Systems deployment Oconus and Conus locations.

Principal System Engineer – Alexandria Insights (May’23 – Oct’23)

Supported DoD Marine Corps with Tactical Radios & Link 16 initiative.

Provide direct support to APM for Systems Engineering, Test and Evaluation, Team Leads, Project Officers, Systems Engineers and Test Specialists.

Develop and revise appropriate level acquisition engineering documentation.

Develop reports, briefs and documentation related to program in the portfolio.

Conduct technical assessment and evaluation of Prime Contractor deliverables, architectures, and Engineering Change Proposals.

Assist with the development of technical specifications.

Develop Technical Review Action Plans and participate in all aspects of Systems Engineering Technical Reviews process.

Perform advanced technical work concerned with the design, evaluation, planning, testing, integration/interoperability, operation, and maintenance of systems/subsystems/components and equipment.

Provide technical support regarding integration/interoperability, cyber security, Marine Corps Enterprise Architecture, Concept of Operations, Navy/Marine Corps Afloat Integration, Joint Interoperability, and associated systems, hardware, software and equipment.

Manage development of Test and Evaluation Master Plan (TEMP), assist with development of test strategies, procedures and plans.

Assist in the planning, execution and reporting of test events and operational evaluations.

Monitor vulnerability alerts and ensure appropriate security actions are taken.

Associate/Lead Technical Specialist - Booz Allen Hamilton (Mar’20 – April ’23)

Supported DHS Cyber Security CDM VA project.

Build and maintains customer relationships to best understand Agency priorities, challenges, needs and communicates these to Agency Leads

Engages with Agency Stakeholders to understand unique challenges and mission critical objectives for the CDM solution at the Agency, translates those objectives into achievable CDM Roadmap for the Agency and coordinates internal resources to accomplish operationalization of the solution at the Agency to capture challenges in the Agency cybersecurity solution, provides thought leadership internally and externally on best practices to solve issues as a Technical POC

Supported U.S Air Force clients on policy, strategy, and governance for airborne network technology, including tactical data links, Link16, Saturn, Madl, SADL and IFDL DoD Waveforms.

Coordinate with diverse groups of DoD stakeholders across the world to maintain an awareness of warfighter communications needs and efforts to field technical solutions.

Assess and advise on airborne communications modernization requirements, issues, and solutions.

Develop and implement strategies for aligning disparate platforms, missions, and communications networks and architectures across the U.S. Air Force enterprise.

Legislative replies via TMT and contract support.

Supported U.S AF Counter Unmanned Aircraft Systems doing RF NTIA/FCC coordination filing and Frequency allocation using DD1494 and JS12.

Supported OSD/DoD CIO Spectrum Policy and Programs Directorate by providing technical expertise in the evaluation and development of telecommunication and spectrum policy. This included RF technology assessments, spectrum strategy assessments, frequency band assessments, 5G Roadmap and (EW) electronic warfare assessments to support DoD's roadmaps both CONUS and OCONUS.

Participated in weekly Program Manager meetings with Director Spectrum Policy & Programs highlighting team staff task alignments in support of Electromagnetic Spectrum Operations (EMSO), Electronic Warfare (EW), Electromagnetic Battle Management (EMBM), Implementation Plan (iPlan), 5G and IT Modernization Initiative Programs to provide updates to staff delivery area overview and reviewed task order execution of C3 Program.

Supported DoD CIO at the National Spectrum Consortium’s (NSC’s) Spectrum Superiority 5G Working Group. Ensured DoD equities and policies were included in national level test plan to allow federal and commercia sharing of RF-spectrum.

Senior Engineer RF – DHS/Custom & Border Patrol (May’19 – Feb’20)

Offering diverse technical and engineering support for Telecommunications Systems contained within DHS-CBP portfolios throughout the system acquisition and sustainment life cycle which includes requirements definition, design, evaluation, testing, and maintenance of Communications Systems

Worked with broadband Communications networks such as Fiber-Optics, Wi-Fi, Wi-Max, Long-Term Evolution (LTE), and Cellular 4G; narrowband communications networks for systems such as unattended ground sensors (UGS); wide-band wireless communications systems such as microwave, air-to-ground communications for airborne surveillance platforms and Remote Video Surveillance (RVSS) Systems

Conduct Spectrum Management and RFA studies for Communications and Surveillance sensors and Frequencies

Monitor network service requests for services from DHS-CBP Net & similar Commercial services

Conduct geospatial view-shed and line-of-sight (LOS) path engineering of Communications and Surveillance Sensors

Handled relays and sensor to communication integration and interfaces

Support National Telecommunications and Information Administration (NTIA) RFA compliance and documentation development and analysis

Analyze performance impacts and requirements development of Communication Systems

Model and simulate Communication System predicted performance

RF Services Engineer Senior - Sprint (Aug’18 – May’19)

Performed end to end system product testing, Software Upgrade, Manual OAM, Adversarial, Call Processing, Regression & Performance Testing.

Performed IOT testing with various LTE interfaces like S1, X2, CSFB & LTE CA Throughput testing, Inter-Vendor Hand-Offs, traffic modelling and management based on capacity.

Verified throughput testing and verifying KPI at physical and RRC layers, post analysis of the performance data.

Articulated lab requirement based on field issues, setup end to end system test & mimic lab environment quickly to recreate field issue– involving provisioning of UEAbility to troubleshoot issues and get into technical discussions with OEM R&D team.

Multi tasked in a fast-paced environment, well versed with Software development testing process - usage of Test management tool, Report generation, Bug tracking & working with development team & field support team for issue resolution.

Senior Engineer 4 - Harris (March’16 - Aug’18)

Architect and execute test cases for feature verification and fault detection in collaborate with system engineering team to develop test strategy for BeOn App.

Test of mobile and Web based applications for GUI, functional and technical errors on IOS, Android and Windows platforms.

Application cross talk compatibility with Harris Radio XL200 with Symphony and Masetro console hardware, software, Bluetooth testing.

Confirmation testing for customer’s bugs, Identification, documentation for patch and major release bugs.

Manage and maintain a Public Safety LTE lab to provide a state of art and stable environment for test and development teams for OEM Band 13, 14 LTE & other waveforms wireless networks.

Perform system level end-to-end devices & applications integration and test for Public Safety Systems for DoD and other Govt & Semi Govt Organizations.

Support of BeOn App for various DoD, Govt & Semi Govt Organizations.

Support Harris LTE Router with test and validation for LMR, P25, LTE Band 13 and 14 wireless networks.

System Performance Engineer - Verizon (Oct’14 - March’16)

Responsible for daily performance for CDMA, EVDO, LTE and VOLTE technologies through monitoring of statistics, drive testing, data collection and analysis.

Implement corrective action in a timely manner, troubleshoot system problems such as handoff failure, failed originations, dropped calls, network KPI’s, frequency-related issues, and interference.

Performed long term planning for maximum performance and capacity.

Lead efforts to optimize LTE, EVDO, VOLTE and CDMA networks to maximize capacity, network design, improve data throughput rates, ineffective attempts and SW parameter changes.

Provided training and support on in-house and external tools to other engineering teams as well as assist in troubleshooting of difficult issues.

Optimized and assist in the design of small cells, large in-building repeaters and DAS systems.

Test & Validation Engineer - Chrysler (May’14 - Sep’14)

Field Test Engineer - AT&T (June’13 - April’14)

Sr RAN Engineer - Samsung (Nov’12 - April’13)

Test & Validation Engineer - Intel (June’12 - Oct’12)

NPI Engineer - Ericsson (April’11 - April’12)

RF ENGINEER - ZTE (Jan’11 - April’11)

Sr TELECOM ENGINEER - US Army (Jan’10 - Dec’10)

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