Customer Service Support

STEPHEN SCHMITT

**** ***** **** #***, ****** Hills, CA 91301 818-***-**** **************@*****.*** CAREER OVERVIEW

Enthusiastic and experienced customer service professional with more than 30 years of direct client interface. Managed purchase order processing for clients and vendors; routing drivers for pick up and deliver of products to proper destinations and in a timely matter. Provided ongoing customer support. Supported quality control. Managed QuickBooks for billing and ordering of products and other merchandise. CORE STRENGTHS

• Strong Organizational Skills • Delivery and Pick-up Routing

• Excellent Interpersonal Skills • Enthusiastic Team Player

• Active Listening Skills • Invoice and Billing Processing

• Strong Customer Service Skills • Visual Merchandising Skills KEY ACCOMPLISHMENTS

• Operated start-up residential window cleaning service for past 10 years. Built customer base up to 300 residential and small commercial (store-front) clients.

• Managed office of mid-size seafood, protein, and produce distributor.

• Skilled recording engineer and master control specialist. WORK EXPERIENCE

01/2013 to current Owner/Operator

Visions Window Residential Cleaning Services – Agoura Hills CA

• Owner operator of seasonal residential window cleaning services.

• Offering window cleaning (inside and outside), gutter cleaning, solar panel cleaning, skylight cleaning, and cobweb removal.

• Built and maintained customer route including small retail storefronts. 01/2017 to current Dog Bather and Customer Support Pacific Coast Pet Service – Westlake Village CA

• Bathing up to 20 dogs per day using pet cleaning products, blow drying and brushing, nail clipping and expression of anal glands.

• Pick up and delivery of customer’s dogs.

• Highly focused on animal safety and welfare.

02/2008 to 08/2012 Office Manager and Customer Support Makanaki Seafood Distributers - Westlake Village CA

• Office manager for seafood, protein, and produce distributor. Responsible for handling purchase orders for clients and vendors. Produced and managed driver routes for pick up and delivery of product to restaurants and food service operators.

• Managed QuickBooks accounting programs for customer billing and ordering of food products and packaging.

01/2007 to 01/2008 Master Audio and Video Technician British Telecom - Westlake Village CA

• Monitor strength, clarity and reliability of incoming and outgoing signals, and adjust equipment as necessary to maintain quality broadcasts.

• Monitor and log transmitter readings.

• Play and record broadcast programs using automation systems. Stephen Schmitt Resume (continued)

Page 2

01/2006 to 01/2007 Master Control Operator

DIRECTV - Culver City CA

• Monitor strength clarity, and reliability of incoming and outgoing signals, adjust equipment as necessary to maintain quality broadcasts.

• Observe monitors and converse with station personnel to determine audio and video levels and to ascertain that programs are airing.

• Monitor and log transmitter readings.

• Play and record broadcast using automation systems. 10/1985 to 12/2005 Master Control Operator

4 MEDIA Company – Burbank CA

• Monitor strength, clarity, and reliability of incoming and outgoing signals, and adjust equipment as necessary to maintain quality broadcasts.

• Observe monitors and converse with station personnel to determine audio and video levels and ascertain that programs are airing.

• Monitor and log transmitter readings.

08/1979 to 10/1985 Recordist/Recording Engineer

Lion Share Recording Studios – Los Angeles CA

• Reproduce and duplicate sound recordings from original recording media, using sound editing and duplication equipment.

• Prepare for recording sessions by performing activities such as selecting and setting up microphones.

• Tear down and store equipment after recording sessions. EDUCATIONAL BACKGROUND

1971-1975 Ulysses S. Grant High School

1978 Audio Engineer – Audio Recording

Sound Masters Recording School - Universal City CA

Contact this candidate