Customer Service Technician

MARK GAJEVSKIS

** ****** ********, ******, ** N*V 2T3 Tel: 519-***-**** Cell: 226-***-****

**************@*******.**.**

PROFILE

Trained Electrical 7 Robotics Technician with 22 years’ experience

servicing office coffee and vending equipment.

Strong knowledge in Electrical, Plumbing and Customer Service.

NOTABLE ACCOMPLISHMENTS:

•Assisted co-workers in home branch and other branches to reach deadlines to secure new accounts and retain existing ones resulting in significant growth of business

•Commended on services provided e and installation of office coffee and vending equipment in Southwestern Ontario

•Organized service area after move to a smaller shop to run efficiently and yet still maintain same productivity

•Trained co-workers and new employees on old and new equipment resulting in fewer return service visits

•Worked with AutoCad, Electronics Workbench, Lotus, WordPerfect

RELEVANT WORK EXPERIENCE:

SERVICE TECHNICIAN / ROUTE DRIVER / CUSTOMER SERVICE 2002-2024

Aramark Inc. London, ON

A provider of vending refreshment machines to local national and international markets. Clients in Southwestern Ontario include 3M, Labatt’s, Citibank, Dare Foods, King's College, Toyota, Ford and Laurier University.

Delivered coffee supplies, stocked vending machines, serviced and installed office coffee and vending equipment in shop and out in the field

•Identified electrical problems and replaced and installed new electrical motors

•Replaced or rebuilt faulty mechanical parts in brewing mechanisms of coffee machines

•Programmed robotic commands to customize coffee output

•Connected and serviced required plumbing for dispensing machine to existing plumbing system, including filtration equipment

•Ordered and Counted stock on a weekly basis for a specific route

MARK GAJEVSKIS Page 2

Accomplishments

•Increased knowledge of electrical, mechanical and plumbing

•Contributed significantly to stabilization and growth of office coffee and vending division

•Became well acquainted with Southwestern Ontario Region

•Learned many aspects of customer service

ADDITIONAL WORK EXPERIENCE:

•Several years experience as a Cook, Dishwasher, Maintenance / Security Officer, Inventory Counter, Mailroom Clerk in well known London establishments

EDUCATION:

Electrical/Robotics Technician Diploma

Fanshawe College, London, ON

Included Programmable Logic Controller Project

2002

Mechanical Engineering Design Program

Fanshawe College, London, ON Completed first year of a 2 year program

1993

Political Science Program (B.A)

University of Western Ontario, London, ON Completed two years of a three year program Ontario Secondary School Diploma 1990

1992

Montcalm Secondary School, London, ON

1990

Graduated OAC Level

HOBBIES AND INTERESTS:

•Ontario Conservatory of Music, London, ON

Provided personalized drum lessons to 15 pupils with different levels of experience (up to grade X)

•drums and video games

REFERENCES AVAILABLE UPON REQUEST

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